Dr. Heejung Ro
Dr. Ro joined the UCF Rosen College as an Assistant Professor in 2007. She earned her Doctorate in Hospitality Management from the Pennsylvania State University. Her research interests include service encounters in the services marketing and management context, with a focus on customer complaining behavior, service recovery, consumer emotions and gay and lesbian customers’ service evaluations. Her work has been published in the International Journal of Hospitality Management, Journal of Hospitality & Tourism Research, and Journal of Business Research. She teaches Guest Services Management and Research Methods in Hospitality & Tourism.
Education
| Ph.D. | Hotel, Restaurant, and Institutional Management | Pennsylvania State University |
| M.A.S. | Applied Statistics | Pennsylvania State University |
| M.S. | Hotel Administration | University of Nevada, Las Vegas |
| B.S. | Geography | Kyung Hee University |
Courses Taught
| HFT 2500 | Hospitality & Tourism Marketing |
| HFT 3540 | Guest Services Management |
| HFT 6245 | Managing Hospitality & Guest Service Organizations |
| HFT 6586 | Research Methods in Hospitality & Tourism |
How Mobile Devices Increase Student Engagement
Via Response, a cloud-based student response platform designed to engage today’s mobile app generation, will be hosting a 60-minute webinar on June 26th demonstrating how Dr. Amy Gregory, an assistant professor at the University of Central Florida’s Rosen College of Hospitality Management, made the transition from traditional instructional design practices to interactive student engagement methodologies [...]
More Rosen College News »