2015 Faculty Publications

Books

Croes, R., & Rivera, M. (2015). Poverty Alleviation through Tourism Development: A Comprehensive and Integrated Approach. Apple Academic Press: Waretown, NJ.

Correia, A., Gnoth, J., Kozak, M. and Fyall, A. (2015). Marketing Places and Spaces. Bingley, UK: Emerald Group Publishing Limited. ISBN 1-784-419400.

Book Chapters

Fyall, A. (2015). Case study, tourism. In J. Jafari & H. Xiao (eds.), Encyclopedia of Tourism, New York, USA: Springer Publishing Company.

Glaser, K. (ed.) (2015). Terrorism and the Economy. Impacts on the Capital Market and the Global Tourism Industry. Van Niekerk, M & Pizam, A.  How do Terrorism and Tourism Co-exist in Turbulent Times?  An Introduction to a Conflicting Relationship.  Eleven International Publishing, The Hague.

Encyclopedia Entries

Okumus, F. & van Niekerk, M.  (2015). Multidisciplinary, Tourism. In J. Jafari & H. Xiao (eds.).  Encyclopedia of Tourism, Springer, DOI: http://dx.doi.org/10.1007/978-3-319-01669-6_453-1

Journal Articles

Barreda, A.A., and Kizildag, M. (2015). Who are the bulls and bears in global lodging markets? Journal of Hospitality Financial Management, 23(2), 95-106.

Bilgihan, A., Nusair, K. Berrerda, A., and Okumus, F. (2015). Generating Brand Awareness in Online Social Networks. Computers in Human Behavior. 50, pp.600-609.

Bilgihan*, A., Okumus, F., Nusair, K. and Cobanoglu, C. (2015). Website Features, Online Customer Experience and E-Loyalty. Information and Management. 52 (6), pp. 668–678.

Bilgihan, A., Wang, Y.C. (2015). How Can Hospitality Organizations Create IT Induced Competitive Advantage? A Theoretical Framework. Management Decision. In press.

Cai, L.A., Wei, W., Lu, Y., & Day, J. (2015). College students’ decision-making for study abroad – Anecdotes from a U.S. hospitality and tourism internship program in China. Journal of Teaching in Travel & Tourism, 15(1), 48-73.

Croes, R., & Rivera, M. (2015). Tourism potential to benefit the poor: a social accounting matrix model applied to Ecuador. Tourism Economics. http://dx.doi.org/10.5367/te.2015.0495.

Fuchs, G., Chen, P. J. and Pizam, A. “Are Travel Purchases More Satisfactory than Non-Travel Experiential Purchases and Material Purchases?: An Exploratory Study” accepted for publication in Tourism Analysis: an Interdisciplinary Journal (2015) pp.

Gregory, A. M., Parsa, H. G., Nusair, K.,  Kwun, D. J., & Putreyu, S. (2015).  Examining the effects of vacation ownership product attributes on customer satisfaction: An investigation of product purchase and use.  International Journal of Contemporary Hospitality Management, 27(1), 52-70. (SSCI)

Hahm, J., Breiter, D., Severt, K., Wang, Y., & Fjelstul, J. (2015).  The relationship between sense of community and satisfaction on future intentions to attend an association’s annual meeting.  Tourism Management, 52, pp. 151-160. (SSCI)

Harris, K.J., Murphy, K.S., DiPietro, R.B., Rivera, G., (2015). Food Safety Inspections Results:  A Comparison of Ethnic-Operated Restaurants to Non-Ethnic-Operated Restaurants.  International Journal of Hospitality Management, 46, 190-199. doi:10.1016/j.ijhm.2015.02.004  (SSCI)

Hua, N., Morison, C., & DeFranco, A. (2015). “The Other Side of Technology Adoption: Examining the Relationships between E-Commerce Expenses and Hotel Performance.” International Journal of Hospitality Management. 45, 109-120. (SSCI)

Jang, Yeajin, Ro, Heejung & Kim, Tae-hee. (2015). Social-servicescape: The impact of social factors on restaurant image and return intentions. International Journal of Hospitality & Tourism Administration, 16 (3), 290-309.

Kang, J., Manthiou, A., Kim, I., & Hyun, S.H. (Accepted, 2015). Recollection of the sea cruise: The role of cruise photos and other passengers on the ship. Journal of Travel & Tourism Marketing. DOI: 10.1080/10548408.2015.1117409. (SSCI)

Kang, J., Tang, R., & Fiore, A. (2015). Restaurant brand pages on Facebook: Do active member participation and monetary sales promotions matter? International Journal of Contemporary Hospitality Management. 27 (7), 1662-1684. (SSCI)

Kang, J., Tang, L., & Lee, J. Y. (2015). Self-Congruity and Functional Congruity in Brand Loyalty. Journal of Hospitality & Tourism Research 39(1), 105-131. (SSCI)

Kang, J., Jun, J., & Wohlsdorf-Arendt, S. (2015). Understanding customers’ healthy food choices at casual dining restaurants: Using the Value-Attitude-Behavior model. International Journal of Hospitality Management, 48, 12-21. (SSCI)

Kizildag, M. (2015). Financial leverage phenomenon in hospitality industry sub-sector portfolios. International Journal of Contemporary Hospitality Management, 27(8), 1949-1978. (SSCI)

Lee, S., Croes, R., & Rivera, M. (2015). Exploring the role of human judgment in a discount decision making in the lodging industry. Journal of Hospitality Financial Management 23(1), 45-62.

Lee, S., & Lee, J. (2015). Moderating impacts of transaction utility on relationships among price, quality, and value in the lodging industry, Journal of Foodservice Business Research, 18(4).

Li, X., and Wang, Y.C. (2015). Present and Future Website Marketing Activities in the US Hotels: Change Propensity Analysis. International Journal of Hospitality Management (SSCI). In press.

Manthiou, A., Kang, J., Surmajan, N., & Tang. L. (2015). The incorporation of consumer experience into the branding process: An investigation of name-brand hotels. International Journal of Tourism Research. DOI: 10.1002/jtr.2037. (SSCI)

Ndebele, P., Chen, P. and Okumus, F. (accepted for publication). Going beyond recycling by embracing total sustainability: A case study of Rosen Hotels, Journal of Hospitality and Tourism Cases –  published late 2015.

Olson, Eric D. & Ro, Heejung. (2015). A typology of gay consumers’ interaction styles on complaining propensity. Journal of Homosexuality, 62, 664-682.

Ozturk, A. B., Ozer, O., & Caliskan, U. (2015).The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey. Tourism Review, 70(3), 232-242.

Ozturk, A. B., & Hancer, M. (2015). The effects of demographics and past experience on RFID technology acceptance in the hospitality Industry. International Journal of Hospitality & Tourism Administration, 16(3), 275-289.

Park, J. Y., & Jang, S. C. S. (2015). You got a free upgrade? What about me?: The Consequences of Unearned Preferential Treatment. Tourism Management, 50, 59-68. (SSCI)

Pizam, A. “Customer Saboteurs and ‘Badvocates’, “International Journal of Hospitality Management, Vol. 45, pp. 145-146 (2015).

Pizam, A. “Lifestyle Hotels: Consistency and Uniformity vs. Individuality and Personalization,” International Journal of Hospitality Management, Vol. 46, pp. (2015)

Ridderstaat, J., & Croes, R. (2015). The link between money supply and tourism demand cycles: A case study of two Caribbean destinations. Journal of Travel Research, DOI: 10.1177/0047287515619695. (SSCI)

Rivera, M., Croes, R., & Zhong, Y. (2015). Developing Mobile Tourism Services for a Destination: the Case of Aruba.  International Journal of Contemporary Hospitality Management (Accepted). (SSCI)

Rivera, M. and Pizam, A., “Advances in Hospitality Research; from Rodney Dangerfield to Aretha Franklin,” International Journal of Contemporary Hospitality Management Vol. 28 No. 3 (2015) pp.

Rivera, M., Semrad, K., & Croes, R. (2015). The Internationalization benefits of a music festival: The case of the Curacao North Sea Jazz Festival. Tourism Economics, DOI: http://dx.doi.org/10.5367/te.2015.0485.

Rivera, M., Semrad, K., & Croes, R. (2015).The five E’s in festival experience in the context of Gen Y: Evidence form a small island destination. Revista Española de Investigación en Marketing ESIC (REIMKE), 19(2), 95-106.

Ro, Heejung & Mattila, Anna S. (2015).  Silent voices: non-behavioral reactions to service failures. Services Marketing Quality, 36(2), 95-111.

Ro, Heejung. (2015). Customer dissatisfaction responses to the restaurant service failures: Insights into non-complainers from a relational perspective.  Journal of Hospitality Marketing and Management, 24, 435-456.

Severt, K. & Fjelstul, J. (2015).  Evaluating RV campground attributes using IPA analysis.  Journal of Tourism Insights 6(1).

Sorokina, E., S., Murphy, K. S. (2015). Why Fast Casual is Winning. Journal of Hospitality and Tourism Case Studies. In press.

Todd, L., Leask, A. and Fyall, A. (2015). Destination Competitiveness: A Comparative Study of Hong Kong, Macau and Singapore. Tourism Analysis 20 (6), 593-605. http://www.ingentaconnect.com/content/cog/ta/2015/00000020/00000006/art00002

Torres, E. N., Singh, D., & Robertson-Ring, A. (2015). Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry. International Journal of Hospitality Management, 50, 77-83. (SSCI)

Torres, E., & Singh, D. (2015). Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry. International Journal of Hospitality Management, 50, 77-83. (SSCI)

Torres, E.N. (2015). The influence of others on the vacation experience: An ethnographic study of psychographics, decision-making, and group dynamics among young travelers. Journal of Hospitality Marketing and Management, 24 (8), 826-856.

Torres, E.N., Adler, H., Behnke, C., Miao, L., Lehto, X. (2015). The use of consumer generated feedback in the hotel industry: Current practices and their effects on quality. International Journal of Hospitality and Tourism Administration, 16 (3), 224-250.

Tosun, C., Dedeoglu, B. and Fyall, A. (2015). Destination Service Quality, Affective Image and Revisit Intention: The Moderating Role of Past Experience. Journal of Destination Marketing & Management 4 (4), 222-234. (SSCI)

Van Niekerk, M & Getz, D. (2015). The identification and differentiation of festival stakeholders:  A new perspective.  Event Management (Accepted April 2015 waiting publication).

Van Niekerk, M.  2015. Applicability and usefulness of the stakeholder strategy matrix for festival management.  Event Management (Accepted April 2015 waiting publication).

Xiang, Y., Isbister, D. and Okumus, F. (2015). Impact of Rural Tourism Development on Subjective Well-Being Rural Chinese Woman. International Journal of Tourism Anthropology, 4 (3), pp. 252- 28.

Van Niekerk, M. and Pizam, A., “How do Tourism and terrorism Co-exist in Turbulent Times?” accepted for publication in : Glaser, Karin (ed.) Terrorism and the Economy. Impacts on the Capital Market and the Global Tourism Industry. The Hague: Eleven International Publishing, (2015) pp.

Conference Proceedings

Barreda, A., Nusair, K., Okumus, F. & Bilgihan, A. (December, 2015). Brand Management In E-Commerce: A case of Website Interactivity for Hotel Businesses. 9th Biannual Iberoamerican Academy of Management Conference- Santiago-Chile.

Barreda, A., Okumus, F., Nusair, K., & Bilgihan, A. (December, 2015). The Impact of Knowledge Sharing and Knowledge Management on Innovation capacity and Financial Performance in the Business Environment. 9th Biannual Iberoamerican Academy of Management Conference- Santiago-Chile.

Barreda, A., Okumus, F., Nusair, K., Bilgihan, A., & Ozturk, A. (2015). The influence of website interactivity on brand experience, brand equity, brand choice, and brand associations: A behavioral intention approach in hotel websites, iHITA (June), Austin, TX

Barreda, A., Okumus, F., Nusair, K., Bilgihan, A., & Ozturk, A. B., (2015). The Influence of Website Interactivity on Brand Experience, Brand Equity, Brand Choice, and Brand Associations: A Behavioral Intention Approach in Hotel Websites. IHITA 21st Annual Research Conference, June 14, 2015, Austin, TX, USA.

Breiter, D. and Tasci, A. (2015) Sports travelers’ destination image and loyalty.  EuroCHRIE Annual Conference. Manchester, UK. Conference, Orlando, Florida.

DeFranco, A., Morosan, C., & Hua, N. (2015). “Moderating Impact of E-Commerce Expenses on Financial Performance: Examine the role of Size in American Upper Upscale Hotels.” Proceedings. The 5th Conference of the International Association for Tourism Economics, Hong Kong, China.

De Martino, M., van Niekerk, M. & Okumus, F.  (2015)  Knowledge transfer and innovation among tourism destinations.  The t-Forum 2015 Global Conference:  Tourism Intelligence in Action, Naples, 4-7 May 2015.

De Martino, Morvillo, A., van Niekerk, M. & Okumus, F. (2015).  Relationship networks: Cross-fertilizing the knowledge on tourism destinations and seaports’ competitiveness. 3rd World Research Summit for Tourism and Hospitality and 1st USA-China Tourism Research Summit.  15-19 December 2015 in Orlando, Florida USA.

Fjelstul, J., Fyall, A. and Templeton, A. (2015). Drive Tourism: Evidence from the Road. Resort and Commercial Recreation Association National Conference, Captive Island Florida.

Fjelstul, J., Fyall, A. and Templeton, A. (2015). Sustainable Drive Tourism … Shades of Grey or True Green? 3rd World Research Summit for Tourism and Hospitality – Transforming Partnerships. December, Orlando, Florida.

Fjelstul, J., Fyall, A., & Templeton, A. (2015).  Shades of Grey…or True Green?  3rd World Research Summit for Tourism and Hospitality:  Transforming Partnerships.  Fall, 2015, Orlando, FL;         Graduate Student Research Conference in Hospitality & Tourism, Philadelphia,

Fu, X., & Wei, W., & Wang, Y. (2015, December). Assessing work-related psychology and behavior among hotel employees in China: From the perspective of need fulfilment. 3rd World Research Summit for Tourism and Hospitality and 1st U.S.A.-China Tourism Research Summit: Transforming Partnerships, Orlando, FL U.S.A., Dec. 15-19.

Graebner, D.S., & Lee, J. (2015). (Accepted for poster presentation) The moderating effect of service scripts on the relationship between emotional intelligence and job performance in an inbound call center setting, 3rd World Research Summit for Tourism and Hospitality and 1st USA-China Tourism Research Summit: Transforming Partnerships, Orlando, FL, 15-19 December 2015

Hahm, J. & Severt, K. (2015). The image of Alabama as a tourism destination and the importance of destination marketing. Proceedings of the 2015 Annual ICHRIE Summer Conference, Orlando, Florida.

Holm, M., & Croes, R. (2015). An exploration of an Edgeworker’s subjective wellbeing in Tourism, 2015 ICHRIE Annual Conference, July 27-29, Orlando, Florida.

Hua, N., O’Neill, J., Nusair, K., & Singh, D. (2015). “Does Paying a Higher Royalty Fee Command a Higher RevPAR? Evidence from the Hotel Industry in the United States.” Proceedings. The 2015 I-CHRIE Annual Conference & Exposition, Orlando, USA.

Hua, N., O’Neill, M., & Singh, D. (2015). Does Paying Higher Franchise Fees Command Higher RevPAR? Presented at the 2015 Annual I-CHRIE Conference, Orlando, FL.

Kang, J. & Kwun, D. (June, 2015). Investigating Cruisers’ Activity-Based Segmentation. World Conference on Business and Management (WCBM), Seoul, Korea.

Kim, S., Hua, N., & Upneja, A. (2015). “What Drives Restaurants Bankrupt? A Survival Analysis Perspective.” Proceedings. The International Work-Conference on Time Series (ITISE 2015), Granada, Spain.

Kizildag, M. (December, 2015). Dispersion in levered equity returns when trading on equity exists. Poster presented at the 3rd World Research Summit for Tourism and Hospitality and 1st USA-China Tourism Research Summit: Transforming Partnerships. Orlando, FL.

Kizildag, M., Ozdemir, O., & Altin M. (November, 2015). Pricing and stochastic volatility modelling of REITs. Paper presented at the 28th Annual Association of Hospitality Financial Management Educators (AHFME) Research Symposium. New York City, NY.

Kizildag, M., & Khalilzadeh, J. (July, 2015). Equity REITs’ yield with data envelopment analysis and higher-order moments properties. Poster presented at 2015 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Annual Conference and Market Place. Orlando, FL.

Koseoglu, M. A. and Okumus, F. (2015). Bibliometrics Studies on Tourism: Past, Present, and Emerged Opportunities, 3rd World Research Summit for Tourism and Hospitality and 1st USA-China Tourism Research Summit: Transforming Partnerships, 15-19 December 2015, Orlando, FL, USA (stand up presentation).

Knott, B., Fyall, A. and Jones, I. (2015). The Role of Events in Sustaining the Nation-Branding Momentum of a Sport Mega-Event. 3rd World Research Summit for Tourism and Hospitality – Transforming Partnerships. December, Orlando, Florida.

Kubickova, M., & Croes, R. (2015). Does residents’ quality of life matter in tourism competitiveness? 2015 ICHRIE Annual Conference, July 27-29, Orlando, Florida.

Kubickova, M., & Croes, R. (2015). The role of government in tourism competitiveness. EuroChrie 2015, October 15-17, Manchester, UK.

Lefrid, M., Murphy, K.S., Severt, D. (2015). Servant Leadership: Does treating Employees as Internal Customers Influence Job Satisfaction and Organizational Commitment in Casual restaurants? 3rd World Research Summit for Tourism and Hospitality, Orlando, Florida, USA, December 15-19, 2015.

Ma, J., Almanza, B., Lee, J., Ghiselli, R., Behnke, C., & Sydnor, S. (2015). (Accepted for stand-up presentation) Foodservice Design: Are restaurants meeting older consumers’ preferences? The 2015 International CHRIE (Council of Hotel, Restaurant, and Institutional Educators) Conference. Orlando, Florida, July 29-31.

Ma, J., Almanza, B., Ghiselli, R., Lee, J., Behnke, C., & Sydnor, S. (2015). (Accepted for poster presentation) Foodservice Design: Are restaurants providing what older consumers prefer? The Twentieth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Tampa, Florida, January 8-10.

Makki, A., Ozturk, A., & Singh, D. (2015). Perceived Risk Dimensions, Self-Efficacy, Innovativeness and Behavioral Intentions for NFC Mobile Payment Systems. Presented at the 2015 Annual I-CHRIE Conference, Orlando, FL.

Makki, A., Singh, D., & Ozturk, A. (2015). Effects of Last Minute Mobile App Usage, Average Daily Rate, and Occupancy on Hotel Bottom-Line Profitability. Presented at the 2015 Annual I-CHRIE Conference, Orlando, FL.

Makki, A., Singh, D., & Ozturk, A. (2015). The Impact of Last-Minute Mobile App Hotel Bookings on Demand Uncertainty. Presented at the 20th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Tampa, Florida.

Makki, A*., Singh, D., & Ozturk, A. B. (2015). Effects of Last Minute Mobile App Usage, Average Daily Rate, and Occupancy on Hotel Bottom-Line Profitability. International CHRIE Conference, July 29 –July 31, 2015, Orlando, Florida, USA.

Manthiou A., Kang, J., & Hyun, S. H. (June, 2015). An integration of cognitive appraisal theory and script theory in the luxury tourism sector: The bridging role of recollection. The 2015 Global Fashion Management Conference (GFMC), Florence, Italy.

Mejia, C., & Torres, E.N. (2015, December). Asynchronous video interviewing practices in the hospitality industry: Qualitative pilot test utilizing UTAUT. Paper presented at the World Tourism Research Summit in Orlando, FL.

Ozturk, A. B., Bilgihan, A., Nusair, K., & Okumus, Fevzi. (2015). Mobile Booking Technology in the Hotel Industry. 3rd International Academic Conference on Social Sciences (IACSS 2015), July 25 to 26, Istanbul, Turkey.

Ozturk, A., Nusair, K., Bilgihan, A., & Okumus, F. (2015). Mobile booking technology in the hotel industry, 3rd International Academic Conference on Social Sciences (IACSS) (July), Istanbul, Turkey.

Park, K., Ha, J., & Park, J. Y. (2015). An experimental investigation of online hotel booking intentions. 6th KAHTEA Conference, Las Vegas, U.S.A.

Park, J. Y., & Jang, S. C. S. (2015). Did I purchase a tourism product with a right discount?: The counterfactual thinking in tourism product. 2015 ICHRIE Conference, Orlando, Florida, USA.

Park, K., Ha, J., & Park, J. Y. (2015). Make reservations following other people: Dynamics among popularity, scarcity, and consumers’ ratings. 2015 ICHRIE Conference, Orlando, Florida, USA.

Ridderstaat, J., & Croes, R. (2015). The connection between money supply and tourism demand cycles: a case study of Caribbean destinations. 3th World Research Summit for Tourism and Hospitality, December 15-17, Orlando, Florida.

Singh, D. (2015). Assessing the Impact of Business Cycles on the Operating Efficiency of Lodging Firms. Presented at the 3rd World Research Summit2015, Orlando, FL.

Sorokina, E., & Croes, R. (2015). Adaptive vs Rational consumer expectations” a new perspective. 2015 ICHRIE Annual Conference, July 27-29, Orlando, Florida

Sorokina, E., Severt, D., & Croes, R. (2015). Linking the concepts of services experiences with service expectations. 3th World Research Summit for Tourism and Hospitality, December 15-17, Orlando, Florida.

Spyriadis, T., Fyall, A. and Fletcher, J. (2015). Managerial Challenges in Evaluating the Organizational Performance of Destination Management Organizations. 3rd World Research Summit for Tourism and Hospitality – Transforming Partnerships. December, Orlando, Florida.

Templeton, A., Fyall, A. and Fjelstul, J. (2015). Drive Tourism: Evidence from the Road. ESTC North America: Transforming our World through Sustainable Tourism Solutions. January, Tampa, Florida.

Templeton, A., & Lee, J. (2015). (Accepted for poster presentation) Wrangling and Releasing Dudes: The Impact of Motivational Theory on Purchase Intentions of Dude Ranch Vacations, The 2015 International CHRIE (Council of Hotel, Restaurant, and Institutional Educators) Conference. Orlando, Florida, July 29-31.

Torres, E.N. (2015, July). Uncovering the travel values of a generation through ethnographic inquiry. Paper presented at the ICHRIE meeting in Orlando, FL.

Torres, E.N., & Mejia, C. (2015, July). Examining the effectiveness of asynchronous video interviews in the hospitality industry. Paper presented at the ICHRIE meeting in Orlando, FL.

Torres, E.N., & Wei, W. (2015, October). Customer emotions throughout the vacation experience: The momentary and enduring effects of guest affect. Paper presented at the EuroCHRIE meeting in Manchester, UK.

Vanegas, M., & Croes, R. (2015). Poverty and sector growth in CAFTE-DR: Is tourism the answer?  3th World Research Summit for Tourism and Hospitality, December 15-17, Orlando, Florida.

Wei, W., Ozturk, A.B., Hua, N. & van Niekerk, M.  (2015). Impact of mobile application integration and convention size on attendee engagement and commitment.  International Conference on Events (ICE 2015), September 7-9, 2015 in Macau.

Wei, W., Hua, N., Fu, X., & Guchait, P. (2015, December). The effects of hotels’ error management culture in response to information security breach on consumer behavior, trust, and commitment. 3rd World Research Summit for Tourism and Hospitality and 1st U.S.A.-China Tourism Research Summit: Transforming Partnerships, Orlando, FL U.S.A., Dec. 15-19.

Wei, W., Ozturk, A., Hua, N., & Van Niekerk, M. (2015, September). Impacts of mobile app integration on attendee engagement and commitment: A comparison between small versus large conferences. International Conference on Events, Macau, China, Sept. 7-9.

Wei, W., Ozturk, A. B., Hua, N., & Van Niekerk, M. (2015).  Impact of Mobile Application Integration and Convention Size on Attendee Engagement and Commitment. 3rd International Conference on Events (ICE), 7-9 September 2015, Macao SAR, China.

Wei, W., & Torres, E.N. (2015, October). Consumer Experiences at Self-Service Technologies-Mediated Service Encounters. Pape presented at the EuroCHRIE meeting in Manchester, U.K.

Xiao, Q., Bai, B., Hua, N. & Wei Liu. (2015). “Examining the Effects of Market Orientation on Hotel Performance.” Proceedings. The 2015 I-CHRIE Annual Conference & Exposition, Orlando, USA.

Yost, E., & Croes, R. (2015). Conditions Associated with Increased Risk of Fraud: A Model for Publicly Traded Restaurant Companies.  32nd International Association of Hospitality Financial Management Education Research Symposium.  New York University, N.Y., November 7, 2015.