Volume 6, Issue 1 (2026) Spring 2026 Cover

Volume 6, Issue 1 (2026) Spring 2026

12 Articles Download Full Issue PDF

Articles in This Issue

A delivery robot holding folded towels in a hotel room setting.

CHECK-IN WITH A CHATBOT:HOW ROBOTS ARE REDEFINING THE SMART HOTEL EXPERIENCE

Composed image showing a group of restaurant staff gathered around a service robot in a kitchen on the left, and a food‑serving robot carrying multiple trays of dishes on the right.

CO-WORKING WITH MACHINES:HOW SERVICE ROBOTS SHAPE FRONTLINE EMPLOYEE EXPERIENCES AND WELL-BEING

A smiling couple in a restaurant with a robotic cart delivering desserts.

WHEN ROBOTS SAY SORRY:EMOTIONS, APOLOGIES, AND THE FUTURE OF SERVICE RECOVERY

Person interacting with a smartphone with floating colorful reviews.

REVIEWS THAT REVEAL RETURN:HOW AUTONOMOUS VEHICLES ARE CHANGING THE WAY WE ARRIVE

Woman sitting at a hotel front desk with a dog beside her.

PAWS AND PERSUASION:HOW DOG INFLUENCERS SHAPE HOTEL BOOKING DECISIONS

A man wearing glasses speaks into a microphone with a screen behind him displaying "AI GOVERNANCE."

INTELLIGENCE UNLEASHED:HOW GENERATIVE AI IS REWRITING THE RULES OF TOURISM EDUCATION AND RESEARCH

Indoor scene with a green initiative sign, recycling bins, a bench, and plants.

LEVEL UP YOUR STAY:HOW ENERGY-SAVING GAMES ARE CHANGING GREEN HOTEL LOYALTY

Person holding a smartphone showing a 4.7 customer experience rating, with a laptop in the background. Speech bubbles with reviews overlay the image.

WHEN CUSTOMERS COLLIDE ONLINE:THE HIDDEN POWER OF APPROVAL IN DIGITAL SERVICE FAILURES

Interview with Juan Higueros, Bear Robotics COO, smiling and gesturing in a kitchen setting with hamburgers and fries on a tray of a service robot.

PUTTING HUMANITY FIRST IN SERVICE ROBOTICS:FOR ME, ROBOTICS IS ABOUT GIVING HOSPITALITY TEAMS THE BREATHING ROOM TO CARE MORE DEEPLY FOR PEOPLE.

A drone carrying a fast food delivery package with a hamburger image.

SKY-HIGH EXPECTATIONS:HOW DRONES AND EMOTIONS ARE RESHAPING FOOD DELIVERY IN AFRICA

A hand touches a fingerprint scanning interface on a digital screen.

BOARDING BY BIOMETRICSHOW SMART TECHNOLOGY IS RESHAPING PASSENGER EXPERIENCE

A woman in a pink sweater smiling at the camera while sitting at a desk with a computer displaying a Paris travel guide.

THE PLEASURE PRINCIPLE:WHY ENJOYMENT MAY BE THE MISSING LINK IN AI ADOPTION

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