Summer 2023
In the Issue
Theme Park Visitors Prefer Human-like Robots In Customer Service Interactions
By 2030, robots are predicted to account for 25% of the hospitality and tourism workforce.
Influences On Destination Loyalty
Tasci And Her Colleagues Hope Their Research Will Be Useful To Tourism Managers As It Will Provide Insight Into How They Can Inspire Destination Loyalty In Their Customers.
Concern Or Control?
Participants were more likely to associate male managers with positive attributes, and female managers with negative attributes.
Off-course
Before the rosen college researchers’ study, no empirical research studies had examined the link between alternative and traditional golf.
Mind The Service Gap
There are significant differences in lgb customers’ perceptions of service encounters, according to whether customers reveal their sexual orientation identity.
Unravelling The Tourism– Poverty Nexus
Tourism development can impact poverty, but poverty can also impact tourism development
Saba: ‘The Unspoiled Queen’
In addition to being responsible for tourism, I am also responsible for the island’s infrastructure.
Providing A Clear Foundation For Smart Destinations
As an evolving and increasingly important category, it lacks a clear definition to guide implementation and, importantly, research.
Just Looking
Visitors’ affective states such as arousal and curiosity are important in helping to create positive memorable experiences of theme parks.
Towards more authentic heritage destination experiences
The concept of ‘authenticity’ in heritage destinations has attracted significant research within tourism.
Beyond A ‘like’
Imagine the marketing potential if consumers develop a parasocial relationship with a brand.