Winter 2022
In the Issue
Expectation Disconfirmation— The Hidden Menace Of Positive Airbnb Reviews
Hotel brands rely on expectation consistency across their brands to secure customer loyalty.
Exploring Resident Empowerment Within Tourism
The research is novel in its approach, addressing both the drivers and outcomes of residents’ empowerment in relation to tourism.
Fostering a culture of hospitality in the auto industry
At Mazda, we often use the Japanese term ‘omotenashi’ to describe our goal to truly serve our customers in a way that extends beyond a transaction.
How Hurricanes Impact Florida’s Tourism Industry
Fascinated by this anomaly, the rosen researchers did a deep dive into the data sets to focus on how hurricanes affect different tourist areas in florida.
Measuring Transformational Experiences In Tourism
In essence, they had a detailed data set that showed a bigger picture of transformational experiences, and it came with a few surprises.
Motivating Employees Through Servant Leadership
This research has important implications for the hospitality industry, notably the positive impact of servant leadership in boosting work engagement among frontline hotel employees.
Resident Satisfaction In Continuing Care Retirement Communities
Senior living communities have progressively shifted from providing health-care services to providing heavily residentcentered services.
The Impact Of Lgbt Friendliness On Sexual Minority Travelers’ Perceptions
Lgbt customers are discerning and can identify if brands are pledging genuine support or simply looking to increase their profits.
The Importance Of Social Sustainability Practices In The Post-pandemic Context
Many businesses, including those within the hospitality industry, are impacted by the perceptions consumers hold regarding how the business behaves on matters of social sustainability
Travel And Life – A Developmental Perspective
The research illustrates how travel is made sense of in the context of life and how life is made sense of in travel.
Vulnerability And Resilience In A Tourism Destination
Within an industry that is critically vulnerable to hazards, some destinations are hit harder than others