At UCF Rosen College of Hospitality Management, our mission is to train the hospitality leaders of tomorrow.  Students learn from a world-class faculty of internationally-recognized experts in research, teaching skills and professional experience. UCF Rosen College is proud to be continuing the Research Recovery & Reskill professional development webinars launched this summer into the fall. There will be seven (7) professional development webinars presented this fall, focused on sharpening skills and re-tooling for the anticipated changes in the hospitality market as a result of the novel COVID-19 virus.

Whether you are a Rosen College student, a graduate or a UCF alumni working in the hospitality industry, you will benefit from this series.

All webinars will be hosted via Zoom Meetings then will be presented on our YouTube Channel at the close of each session.

Research, Recovery & Reskill Spring 2021

Occupational safety management systems are workplace tools that allow employers to reduce and manage risk of workplace illness and injury due for employees. Dr. Mark Friend, a Professor of Doctoral Studies at Embry-Riddle Aeronautical University and noted workplace safety expert, will summarize expert guidance on integrating COVID-19 precautions into workplace safety management systems.

Watch the Webinar from Thursday, February 25, 2021, 1:30 PM ET  on YouTube

See the Presentation slides

This webinar is a collaboration between UCF Rosen College of Hospitallty Management and UCF Dept. of Psychology’s National Institute of Occupational Safety and Health-funded Targeted Research Training Program (TRT) .

Research, Recovery and Reskill Fall 2020 Webinar Series

Thank you for joining us for the Research Recovery & Reskill webinar series. All webinars in the fall series are hosted via Zoom Meetings  and are made available on the Rosen College YouTube channel. You may find descriptions of the webinars and the list of presenters below along with links to presentations and videos of the webinars.

Four of the sessions are mini workshops in a series called: ‘People’ People Working or Not Working in Isolation: Coping Tools for the Hospitality Industry.  It is a collaboration with the UCF Dept. of Psychology and will presented by world-class researchers outside of the hospitality industry.

Research, Recovery & Reskill Fall 2020 Webinar Series on YouTube

Topic #1:  Mentorship: Making Meaningful and Impactful Connections

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“People”

People Working or Not Working in Isolation: Coping Tools for the Hospitality Industry:

Topic #2: Mental Health Strategies for Dealing with Isolation

UCF RESTORES, a clinic specializing in the treatment of trauma in the College of Sciences at UCF, has rapidly responded to community mental health needs during the COVID-19 crisis. The UCF RESTORES Director will provide strategies to support mental health in times of isolation.

Watch Webinar #2, Thursday, October 1, 2020, 12:00 PM EST on YouTube:

• Webinar #2

See slides from Webinar #2, Thursday, October 1, 2020, 12:00 PM EST HERE.

Presented by:

Topic #3:  Service with a Mask: Managing Emotions and Stress during COVID-19

Service employees must frequently manage their feelings and expressions, a concept called emotional labor. COVID-19 work processes present unique challenges related to emotional labor. Learn strategies for dealing with the stress of emotional labor during COVID-19.

Watch Webinar #3, Thursday, October 8, 2020, 12:00 PM EST on YouTube:

• Webinar #3

See slides from Webinar #3, Thursday, October 8, 2020, 12:00 PM EST HERE!

Presented by:

Topic #4:  Lessons from Astronauts on Dealing with Isolation

While COVID-19-related isolation is new to the hospitality industry, other occupations frequently deal with isolation on the job. Learn how astronauts support their health and performance in the face of isolation.

Watch Webinar #4, Thursday, October 15, 2020, 11:00 AM EST on YouTube:

• Webinar #4

See slides from Webinar #4, Thursday, October 15, 2020, 11:00 AM EST HERE!

Presented by:

Topic #5: Finding Purpose: A Life Check Up

Using a life-planning model, participants will learn how to promote wellness in life domains despite employment-related changes.

Watch Webinar #5, Thursday, October 22, 2020, 12:00 PM EST on YouTube:

• Webinar #5

See slides from Webinar #5, Thursday, October 22, 2020, 12:00 PM EST HERE!

Presented by:

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A Panel Discussion

Topic #6:  The Personal Pivot

An often used word or recommendation is to “PIVOT.”  What does that really mean?  How do you successfully change gears and focus on areas that keep you relevant and engaged?  Learn from three Rosen alumni and industry professionals who have done so.

Watch Webinar #6, Thursday, November 5, 2020, 12:00 PM EST on YouTube:

• Webinar #6

Moderated by:

Successful “Pivoters”:

• Mr. Rick Powell, Owner/Operator, Chick-fil-A
• Mr. Woody Woodstein, Give Kids the World
• Mr. Robert Schneider, Project Manager, AAA

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Events During a Pandemic

Topic #7:  How to Create Impactful and Effective Virtual Experiences

From backyard weddings to multi-day global conferences, events have been halted and forced to evolve.  Learn how to successfully create events that are safe, comfortable and effective.

Watch Webinar #7, Thursday, November 12, 2020, 12:00 PM EST on YouTube:

• Webinar #7

See slides from Webinar #7, Thursday, November 12, 2020, 12:00 PM EST HERE!

Presented by:

Research, Recovery and Reskill Summer 2020 Webinar Series

Thank you for joining us for the Research Recovery & Reskill webinar series. All webinars in the summer series were hosted via Zoom Meetings  and are now available on the Rosen College YouTube channel . You may find descriptions of the webinars and the list of presenters below along with links to presentations and videos of the webinars.

Research, Recovery & Reskill Summer 2020 Webinar Series on YouTube

Topic #1: Anticipated travel and tourism trends as a result of COVID-19 (Part 1)

Spring, summer and fall travel and tourism will be dramatically changed. Safety and health will be deciding factors for many. What research and predictive analytics show are fluid. Our experts break it down.

Watch Webinar #1, Friday, May 15, 2020, 11:00 AM EST on YouTube:

• Webinar #1 (without captions)
• Webinar #1 (with captions)

Presented by:

Topic#2:  Anticipated travel and tourism trends as a result of COVID-19 (Part 2)

As a follow-up, you will learn more about the how travel and tourism will be dramatically changed. Safety and health will be deciding factors for many. Research and predictive analytics will be fluid. Our experts continue to break it down in this second part of 2 part webinar.

Watch Webinar #2, Friday, May 29, 2020, 2:00 PM EST on YouTube:

• Webinar #2

See Slides from Webinar #2, Friday, May 29, 2020, 2:00 PM EST HERE .

Presented by:

Topic #3:  Building Resilience During Challenging Times

We are all trying to cope with the unprecedented impacts of the Covid-19. This webinar focuses on how we can build resilience during difficult times. In particular, it discusses how to measure your resilience level and offers specific strategies to build and strengthen your resilience individually as well as with your family members during these difficult days.

Watch Webinar #3, Friday, June 12, 2020, 11:00 AM EST on YouTube:

• Webinar #3

Presented by:

Topic #4: Leadership, Communication and HR Strategies in Times of Crisis

Truth, empathy, confidence and reassurance are top skills for a leader when communicating to the team during a crisis. Messaging should recognize the issue, offer reassurance and solutions if there are any, and a plan to come out of the crisis. Learn about the tools needed for leadership, communication and HR strategies for difficult times.

Watch Webinar #4, Friday, June 26, 2020, 11:00 AM EST on YouTube:

• Webinar #4

Presented by:

Topic#5: Leading Through Technology, Innovation, and Change Management

We won’t be operating our businesses virtually forever, but we will be adopting technology in new ways to provide for efficiencies, customer confidence, and reduced contact related to social distancing.  Are you ready to lead these changes?

Watch Webinar #5, Friday, July 10, 2020, 11:00 AM EST on YouTube:

• Webinar #5

See Slides from Webinar #5, Friday, July 10, 2020, 11:00 AM EST HERE .

Presented by:

Topic #6: Financial Implications of Crisis: Understanding the Impact

Recovery from the economic effects of COVID-19 will not be business as usual.  Understanding the bottom line of your business can give you an edge in the workplace, and provide opportunities for you to shine as a critical team member.

Watch Webinar #6, Friday, July 24, 2020, 11:00 AM EST on YouTube:

• Webinar #6

See Slides from Webinar #6, Friday, July 24, 2020, 11:00 AM EST HERE .

Presented by:

Topic #7: Personal Branding Strategies in an Adverse Business Environment

New leaders emerge amidst the chaos of crisis –will you be one of them?  How will you position yourself as a critical team member and leader during the recovery process?

Watch Webinar #7, Friday, August 7, 2020, 2:00 PM EST on YouTube:

• Webinar #7

See Slides from Webinar #7, Friday, August 7, 2020, 2:00 PM EST HERE .

Presented by:

Topic #8:  Mentoring: Enhancing Yourself and Your Career

Everyone needs a mentor and can be a mentor. No matter what stage of life you are in, mentorship can offer encouragement, make connections, open doors, solidify a friendship. Mentors and mentoring are not just for those starting out.

Watch Webinar #8, Friday, August 21, 2020, 11:00 AM EST on YouTube:

• Webinar #8

See Slides from Webinar #7, Friday, August 21, 2020, 11:00 AM EST HERE .

Presented by: