Dr. Valeriya Shapoval
Dr. Shapoval received her B.S. (1999) and M.S (2000) in Education and Psychology at Kheronsky State University, her second MPS (2005) in Applied Statistics from Cornell University, a Certification in Data Mining from SAS Institute and University of Central Florida. She obtained PhD (2016) in Hospitality Management from Rosen College, University of Central Florida with focus in Organizational Behavior and Emotional Labor. Dr. Shapoval has over 12 years of experience in hospitality and banking industry. She published in tourism, customer and organizational behavior topics and taught in human resources, lodging management, marketing, and events.