Summer 2021
In the Issue
Covid-19: A ‘perfect Storm’
Public confidence will be an essential component in the rate of recovery of business revenues.
GOING ‘ABOVE AND BEYOND’
Challenging stress, at the right level, can impact positively on employees and result in improved performance.
Households’ Net Wealth As A Determinant Of Tourism Demand Cycles
The goal should be to prolong expansion periods of tourism demand, thus shortening the contraction periods
How Could Robots Improve The Customer Experience At A Theme Park?
Disney has been harnessing the benefits of robots for customer service for several years.
Managers From Hell In The Hospitality Industry
Only a third of employees felt actively engaged in their place of employment. Half felt unengaged, and the remainder felt actively disengaged.
Preparing The Hospitality And Tourism Workforce For The Future Of Work
No sector has been hit harder [by covid-19] Than the hospitality and tourism industr
Rising From The Ashes Of Covid-19 Will Need A Sharp Focus On The Numbers
The lodging industry was one of the hardest-hit by the covid-19 pandemic as both domestic and international travel were restricted to contain the spread of the coronavirus.
Sustainability And Hospitality
Disruption has clearly occurred on a great scale. The future direction of the hospitality industry is in our hands.
The Power Of E-commerce
In a competitive environment, the need for hotels to understand how e-commerce and customer loyalty programs interact has become vital.
Tourism Competitiveness
Tourism competitiveness has many inputs and is a multidimensional concept determined by economic, political, ecological and cultural variables.
Valuing The Negative Impacts Of Harmful Algae Blooms
Clean water is the thread that ties waterfront communities together, drives their economies, provides quality of life for residents, and a positive experience for visitors.