Expertise: Guest Services Management, Customer and Employee Satisfaction, Customer Loyalty

Denver Severt has had 25 years experience in all phases of the restaurant industry from front-line service positions to general manager positions. His latest experiene was as an Ambassador of Customer Service for the Polo Fields Gold and Country Club in Ann Arbor, Michigan.

Denver teaches guest services management, managerial accounting, and financial accounting for the Rosen College of Hospitality Management. In guest service, Denver aims to help the student deliver better guest service through involving students in applying the underlying theories of customer service and people interactions. In accounting, Denver’s goal is to show the student’s that financial education is vital to their future both personally and professionally.

Denver’s research interests involve linking customer and employee satisfaction programs. Denver’s dissertation work invovled the creation of The Customer’s Path to Loyalty which Denver has taught to company’s regarding customer satisfaction and employee satisfaction.

Denver’s has 8 years university teaching experience and loves interacting and helping student’s see and begin to reach for their true potential.

In his spare time, he resides with his wife of 16 years and his son who is 13 years old. Denver’s hobbies include motivational speaking, singing, improvisation, storytelling, family time and enjoying nature.

Education