Dr. Ro has been a faculty member of UCF’s Rosen College of Hospitality Management since 2007. She earned her Doctorate in Hospitality Management from Pennsylvania State University. Her research interests include service encounters with a focus on service recovery, consumer emotions and LGBT customers’ service evaluations. Her work has been published in the International Journal of Hospitality Management, Journal of Hospitality & Tourism Research, and Journal of Business Research.
- Ph.D. in Hotel, Restaurant, and Institutional Management, School of Hospitality Management, The Pennsylvania State University, PA, 2007
- Master of Applied Statistics, Department of Statistics, The Pennsylvania State University, PA, 2007
- Master of Science in Hotel Administration, William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas, NV, 2003
- Bachelor of Science in Geography, Kyung Hee University, Seoul, Korea, 1999