Dr. Vicki Lavendol
Senior Instructor, Assistant Chair of the Hospitality Services Department
E-mail
Phone
Room: 241
Biography
Expertise: Leadership, Human Resources and Communications
Ms. Vicki Lavendol joined UCF’s Rosen College of Hospitality Management in 2008 as an adjunct; she became a full-time faculty member in 2010. She previously served as the Director of Leadership & Training at the Gaylord Palms Resort and Convention Center, the Director of Human Resources at Charles Schwab & Company and the Human Resources Operations Manager at the Walt Disney Company.
Education
| M.B.A. | Business Administration | Rollins College |
| M.A. | Human Resources | Rollins College |
| B.S. | Human Resource Management | Barry University |
Courses Taught
| HFT 2220 | Hospitality Human Resource Management |
| HFT 4286 | Hospitality Communications |
| HFT 4295 | Leadership & Strategic Management |
Certifications
| Senior Professional in Human Resources (SPHR) |
| Six Sigma Green Belt |
| DDI (Development Dimensions International) Certified Facilitator |
| Myers-Briggs Type Indicator Certified Facilitator– Association for Psychological Type |
| Listening Leader Certified Facilitator |
| Quality Management Facilitator Certification |
| Certified Hospitality Supervisor and Certified Hospitality Trainer |
| Return on Investment Workshop |
Professional Memberships
| Greater Orlando Organization Development Network |
| Human Resource People and Strategy |
| Society of Human Resource Management |
| American Society of Training and Development |
Awards
| Teaching Incentive Program (TIP) Award Recipient (2019-2020) |
| Teaching Incentive Program (TIP) Award Recipient (2014-2015) |
| Hospitality Excellence in Undergraduate Teaching Award for Rosen College of Management (2013) |