Publications - Rosen College of Hospitality Management

2017
2016
2015
2014
2013
2012
2011
2010
2009

Books (3)

Correia, A., Kozak, M., Gnoth, J., & Fyall, A. (eds) (2017). Co-creation and Well-being in Tourism. Switzerland: Springer. ISBN 978-3-319-44107-8.

Murphy, K. S., Rivera, M., Mejia, C., Cobos, L. (2017) Experiences outside the Classroom: The Value of Hospitality Study Abroad Externship Experiences, Florence, Italy, FUA Press. In-press.

Scott, N., De Martino, M. & van Niekerk, M. (2017). Tourism Knowledge Transfer: Academic, Industry and Government Perspectives. Emerald.

Book Chapters (14)

Cooper, C., Volo, S., Gartner, B., & Scott, N. (2017). The Sage Handbook of Tourism Management. Croes, R. & Semrad, K. Chapter 45, Destination Competitiveness. Sage.

Croes, R., & Kubickova, M. (2016). The Various faces of Competitiveness in tourism: a survey of the extant literature. In Modica, P. and Uysal, M. Sustainable Island Tourism: Seasonality, competitiveness, and Quality of Life, CABI, Wallingford, UK.

Croes, R. & Mcleod, M. (2017). Tourism Management in Warm Water Destinations. Chapter 11, Music festivals in small island destinations. Semrad, K., Rivera, M., & Croes, R. CABI, Wallingford, UK.

Croes, R., Rivera, M., and Semrad, K. (In Pres). Subjective well-being and tourism development in small island destinations. In Tourism Management in Warm Water Island Destinations (CH 8). CABI Publishing

Croes, R., Semrad, K., and Rivera, M. (In Press). Cultural heritage and music in small island destinations. In Tourism Management in Warm Water Island Destinations (CH 11). CABI Publishing

Gregory, A.M. (forthcoming). Current Cases in Timeshare, American Resort Development Associations’s International Foundation, Washington, D.C.

Hua, N. & Gu, H. (2017). “Chinese Hotel Mergers and Acquisitions” in Zhao, J. (ed.), Changes in Hospitality and Tourism Industry in China, Ontario, Canada: Apply Academic Press.

Milman, A. (2017). The Role and Responsibilities of Industry Advisory Boards in Enhancing the Educational Experience (chapter) in Benkendorff, P. & Zehrer, A. (eds). Handbook of Teaching and Learning in Tourism.

Newbold, C. & Jordan, J. (2016). Focus of World Festivals: Contemporary case studies and perspectives. Van Niekerk, M. Community perceptions on the impacts of art festivals and its impact on overall quality of life: A case study of the Innibos National Arts Festival, South Africa. Goodfellow Publishers Ltd: Oxford.

Okumus, F. Wei, W., Torres E., Ozturk A.B., & Gajjar. T (2017). Technology and Talent Management. In Horner, S. (ed.), Talent Management in Hospitality and Tourism.

Ozturk A.B., Salehi-Esfahani*, S., Bilgihan, A., & Okumus, F. (2017). Social Media and Destination Marketing. In Sigala, M., Christou, E., & Gretzel, U (ed.), Advances in Social Media for Travel Tourism and Hospitality: New Perspectives, Practice and Cases.

Sorokina, E., and Wang, Y.C. (2017). Understanding Theory and Theoretical Contribution. In R. Nunkoo (Editor), Handbook of Research Methods in Tourism and Hospitality Management, Edward Elgar.

Sorokina, E., and Wang, Y.C. (2017). Theory Building and Evaluation in Tourism Research. In R. Nunkoo (Editor), Handbook of Research Methods in Tourism and Hospitality Management, Edward Elgar.

Tasci, A.D.A. and Epperly, J.L.II (2017). Significance of Amelia Island Concours d’Elegance, Florida, USA. In Conlin, M.V. & Joliffe, L. (Eds.). Automobile Heritage and Tourism, pp. 167-191.

Journal Articles (132; SSCI 70; 53% SSCI; Tenure track faculty member: 46; 2.87 pubs per faculty member)

Albus, H., and Ro, H. (2017). Corporate social responsibility: The effect of green practices in a service recovery. Journal of Hospitality & Tourism Research, 41(1), 41-65. (SSCI)

Altin, M., Kizildag, M., & Ozdemir, O. (2016). Corporate governance, ownership structure, and credit ratings of hospitality firms. Journal of Hospitality Financial Management, 24(1), 5-19.

Altin, M., Memili, E., and S. Sönmez (2017). Institutional Economics and Firm Creation in the Hospitality and Tourism Industries: A Comparative Analysis of Developing and Developed Economies, Tourism Economics, http://journals.sagepub.com/doi/full/10.1177/1354816617689869

Apostolopoulos, Y., S. Sönmez, and A. Hege (in press). Trucking Worksites as Healthy Living Deserts: Structural Barriers and Complexity-Grounded Interventions. American Journal of Health Promotion.

Apostolopoulos, Y., Lemke, M., Hege, A., Sönmez, S., Sang, H., Oberlin, D.J., and L. Wideman (2016). Work and Chronic Disease: Comparison of Cardiometabolic Risk Markers between Truck Drivers and the General U.S. Population, Journal of Occupational and Environmental Medicine, 58(11):1098-1105.

Apostolopoulos, Y., Lemke, M., Sönmez, S., and A. Hege (2016). The Obesogenic Environment of Commercial Trucking: A Worksite Environmental Audit and Implications for Systems-Based Interventions, American Journal of Health Education, 47(2):85-93, http://dx.doi.org/10.1080/19325037.2015.1133339

Atzori, R., Murphy, K. S. Shapoval, V. (2016) Measuring Generation Y Consumers’ Perceptions of Green Practices at Starbucks: An IPA Analysis. Journal of Food Service Business Research. http://dx.doi.org/10.1080/15378020.2016.1229090

Bahri-Ammari, N., Bahri-Ammari, N., Van Niekerk, M., Van Niekerk, M., Ben Khelil, H., Ben Khelil, H., … & Chtioui, J. (2016). The effects of brand attachment on behavioral loyalty in the luxury restaurant sector. International Journal of Contemporary Hospitality Management, 28(3), 559-585. (SSCI)

Barreda, A. Murphy, K. S., Gregory, A., Singh, D. (2016). Evaluating the value proposition of developing a vacation ownership resort: the case of Florida and Hawaii. Tourism Review, 71 (3), 165-179. http://dx.doi.org/10.1108/TR-04-2016-0008

Berezina, K., Semrad, K. J., Tasci, A. D., & Cobanoglu, C. (2016). Hotel flash sales consumers: Who are they? International Journal of Revenue Management, 9(2-3), 127-146.

Bertan, S., Bayram, M., Ozturk, A. B., & Benzergİl, N. (2016). Factors influencing hotel managers’ perceptions regarding the use of mobile apps to gain a competitive advantage. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 5(1), 59-74.

Bilgihan, A., Wang, Y.C. (2016). Technology Induced Competitive Advantage: A Case of U.S. Lodging Industry. Journal of Hospitality and Tourism Technology, 7(1), 37-59.

Bufquin, D., DiPietro, R. B., Partlow, C. G., & Smith, S. J. (in press). Differences in social evaluations and their effects on employee job attitudes and turnover intentions in a restaurant setting. Journal of Human Resources in Hospitality & Tourism (Indicative List of Journals).

Bufquin, D., DiPietro, R. B., Park, J. -Y., & Partlow, C. G. (in press). Effects of social perceptions and organizational commitment on restaurant performance. Journal of Hospitality Marketing & Management (Indicative List of Journals).

Bufquin, D., DiPietro, R. B., Orlowski, M., & Partlow, C. G. (2017). The influence of restaurant co-workers’ perceived warmth and competence on employees’ turnover intentions: The mediating role of job attitudes. International Journal of Hospitality Management, 60, 13-22. DOI: 10.1016/j.ijhm.2016.09.008. (SSCI)

Buonincontri, P., Morvillo, A., Okumus, F. & van Niekerk, M. Managing the experience co-creation in a tourism destination: Empirical findings from Naples. Tourism Management. (Accepted in Print) (SSCI)

Cobos, L., Mejia, C., Ozturk, A., and Wang, Y.C. (2016). Organizational-level Innovation Adoption Process in the Hospitality Industry. International Journal of Hospitality Management 57, 93-105. (SSCI)

Croes, R., Ridderstaat, J., & Rivera, M. (2017). Asymmetric business cycle effects and tourism demand cycles. Journal of Travel Research,, First published April 17, p 1-18. (SSCI)

Croes, R., Ridderstaat, J., & Rivera, M. (2016). Asymmetric business cycle effects and tourism demand cycles. Tourism Management (second review). (SSCI)

Croes, R. & Ridderstaat, J. (2017). The effects of business cycles on tourism demand flows in small island destinations. Tourism Economics, DOI: 10.1177/1354816617697837 | First Published March 15, 2017, p 1-25. (SSCI)

Croes, R., & Rivera, M. (2016). Tourism potential to benefit the poor: a social accounting matrix model applied to Ecuador. Tourism Economics, 1-20. http://dx.doi.org/10.5367/te.2015.0495. (SSCI)

Davis, B.W.*, van Niekerk, M. & Okumus, F. (2017). Effective Management Strategies: Millennial leaders managing a multigenerational workplace. Journal of Hospitality & Tourism Cases, 6(3).

DeFranco, A., Morison, C., & Hua, N. (in press). “Examining Hotel Size as a Moderating Factor on the Impact of E-Commerce Expenses on the Financial Performance in American Upper Upscale Hotels.” Tourism Economics. (SSCI).

Fu, X. & Lehto, X.Y. (In Press). Vacation co-creation: the case of Chinese family travelers. International Journal of Contemporary Hospitality Management. (SSCI)

Fu, X., Huang, Z., Li, Q., & Kirillova, K. (In Press). Dissecting Chinese adolescents’ overseas educational travel experiences: Movements, representations and practices. Current Issues in Tourism.

Fu, X. & Lehto, X.Y. (In Press). From farmland to city-land: dissecting leisure travel experience of Chinese urban re-settlers. Journal of Destination Marketing and Management. (SSCI)

Fyall, A., Leask, A., Barron, P., & Ladkin, A. (2017). Managing Asian attractions, generation Y and face. Journal of Hospitality and Tourism Management, 32, 35-44. http://www.sciencedirect.com/science/article/pii/S144767701630211X

Gregory, A. & Norton, K. (2016). In case fun happens, keep calm and try to stay dry: Managing profitable activities at a resort in spite of Mother Nature, Journal of Hospitality & Tourism Cases, 4(4) 31-38.

Gregory, A., Severt, D., & Hahm, J. (2016). An attribution approach and the subsequent satisfaction, value and loyalty of service delivery in private residence clubs, Journal of Hospitality Marketing & Management, 25(1), 91-112. DOI:10.1080/19368623.2014.987894

Gregory, A. & Weinland, J. (2016). Forty years of timeshare research: A synthesis of literature. International Journal of Contemporary Hospitality Management, 28(3), 438-470. DOI: 10.1108/IJCHM-12-2014-0614 (SSCI)

Harris, K.J., DiPietro, R.B., Murphy, K.S., Line, N. (2017) Foodservice workers compliance behavior with Sanitation Inspections. International Journal of Hospitality, Management. In Press. (SSCI)

Hartwell, H., Fyall, A., Willis, C., Page, S., Ladkin, A., & Hemingway, A. (in press). Progress in tourism, destination and wellbeing research. Current Issues in Tourism. http://www.tandfonline.com/doi/abs/10.1080/13683500.2016.1223609

Holm, M., & Breiter, D. (2016). Communications and hands-on problem resolution: A case in event management. Journal of Hospitality & Tourism Cases, 5(4), 51-61.

Holm, M., Lugosi, P., Croes, R., & Torres, E. (2017). Risk-tourism, risk-taking and subjective well-being: A review and synthesis. Tourism Management. (Accepted in Print). (SSCI)

Hsieh, J., Sönmez, S., Apostolopoulos, Y. and M. Lemke (2017). Perceived Workplace Mistreatment by Latina Hotel Housekeepers, WORK: A Journal of Prevention, Assessment, and Rehabilitation, 56(1):55-65.

Hua, N. (in press). “E-commerce performance: Research synthesis and new directions in hospitality and tourism.” International Journal of Contemporary Hospitality Management. (SSCI).

Hua, N., Dalbor, M. C., Lee, S., & Guchait, P. (2016). “An Empirical Framework to Predict Idiosyncratic Risk in a Time of Crisis: Evidence from the Restaurant Industry.” International Journal of Contemporary Hospitality Management. 28(1), 156-176. (SSCI).

Hua, N., Mejia, C., & Wei, W. (Forthcoming 2017). A new age of acquisitions in hospitality & tourism: The bidding war to acquire Starwood. Journal of Hospitality & Tourism Cases.

Hua, N., O’Neill, J, Nusair, K., Dipendra, S. & DeFranco, A. (2017). “Does Paying a Higher Royalty Fee Command a Higher RevPAR? Evidence from the Hotel Industry in the United States.” International Journal of Contemporary Hospitality Management. (SSCI).

Hua, N., & Yang, Y. (2017). “Systematic effects of crime on hotel operating performance.” Tourism Management, 60, 257-269. (SSCI).

Jalayer Khalilzadeh & Tasci, A.D.A. (2017). Large Sample Size, Significance Level, and the Effect Size: Solutions to perils of using big data for academic research. Tourism Management 62: 89-96. Indicative List, (SSCI)

Kandampully, J., & Bilgihan, A., & Zhang, T. (2016) Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier. Journal of Hospitality and Tourism Management, 29, 154-164.

Kandampully, J., Zhang, T. & Jaakkola, E. (2018) Customer experience management in hospitality: A literature synthesis, new understanding, and research agenda, International Journal of Contemporary Hospitality Management, 30 (1). [Accepted] (SSCI)

Kaufman, T. “Active Learning in the Online Classroom”. Journal of Tourism Research and Hospitality, 5:2.

Khan, M., Ro, H., Gregory, A., & Hara, T. (2016). Gender dynamics from an Arab Perspective, Cornell Hospitality Quarterly, 57(1), 51-65. DOI: 10.1177/1938965515581397 (SSCI)

Kim, J.-S., Mejia, C., & Connolly, D. J. (2017). Tablets and tablet apps: What do hotel customers want? International Journal of Hospitality & Tourism Administration, 1-27.

Kizildag, M., Altin, M., Ozdemir, O., & Demirer, I. (In-press 2017). What do we know about social media and firms’ financial outcomes so far? Journal of Hospitality and Tourism Technology, 8(1),

Kizildag, M., Okumus, B., & Hutchinson, J. (2016). Food waste and financial performance: Should Olive Garden drop unlimited breadsticks and salad from its menu? Journal of Hospitality & Tourism Cases, 5(2), 72-77.

Kizildag, M., Okumus, B., & Murphy, K. (In-press 2017). Darden Restaurants, Inc. Is the turnaround happening? Journal of Hospitality & Tourism Cases, 6(1),

Kizildag, M., Okumus, F., Murphy, K. S. (2017). Darden Restaurants, Inc. Is The Turnaround Happening? Journal of Hospitality and Tourism Case Studies, Accepted.

Kizildag, M., & Ozdemir, O. (2016). Underlying factors of ups and downs in financial leverage overtime. Tourism Economics. DOI: 10.1177/1354816616683579 (SSCI)

Knott, B., Fyall, A., & Jones, I. (2017). Sport mega-events and nation branding: Unique characteristics of the 2010 FIFA World Cup, South Africa. International Journal of Contemporary Hospitality Management, 29(3), 900-923. http://www.emeraldinsight.com/doi/full/10.1108/IJCHM-09-2015-0523 (SSCI)

Kubickova, M., Croes, R., & Rivera, M. (2017). Human agency shaping tourism competitiveness and quality of life. Tourism Management Perspective (Accepted). (SSCI)

Lee, Seung Hyun & Ro, Heejung. (2016). The impact of online reviews on attitude changes: The differential effects of review attributes and consumer knowledge, International Journal of Hospitality Management, 56, 1-9. (SSCI)

Lehto, X.Y., Fu, X., Li, H., & Zhou, L. (2017). Vacation benefits and activities: Understanding Chinese family travelers. Journal of Hospitality and Tourism Research, 41(3), 301-328. (SSCI)

Lemke, M., Apostolopoulos, Y., Hege, A., Wideman, L. and S. Sönmez (in press). Work Organization, Sleep, and Metabolic Syndrome among Long-Haul Truck Drivers. Occupational Medicine.

Line, N., and Wang, Y.C. (2017). A Multi-Stakeholder Market Orientated Approach to Destination Marketing. Journal of Destination Marketing and Management, 6, 84-93. (SSCI)

Line, N., and Wang, Y.C. (2017). Market-Oriented Destination Marketing: An Operationalization. Journal of Travel Research (SSCI journal), 56(1), 122-135. (SSCI)

Luo, Z.P., Wang, Y.C., Marnburg, E., and Ogaard, T. (2016). How Is Leadership Related to Employee Self-concept? International Journal of Hospitality Management, 52, 24-32. (SSCI)

Makki, A. M., Ozturk, A. B., & Singh, D. (2016). Role of risk, self-efficacy, and innovativeness on behavioral intentions for mobile payment systems in the restaurant industry. Journal of Foodservice Business Research, 19(5), 454-473.

Makki, A. M., Singh, D., & Ozturk, A. B. (2016). HotelTonight usage and hotel profitability. Journal of Hospitality and Tourism Technology, 7(3), 313-327.

Mejia, C., Hua, N., Wei, W., Fu, X., & Wang. Y. (In Press). The promise of the 2016 USA-China tourism year: Strategies to boost tourism exchange. Journal of Destination Marketing and Management. (SSCI)

Mejia, C. & Torres, E. (forthcoming 2018). Implementation and normalization process of asynchronous video interviewing practices in the hospitality industry. International Journal of Contemporary Hospitality Management. (SSCI)

Mejia, C., Aday, J. B., Phelan, K. V., & Yi, X. (2016). Subordinates’ perceptions of Western expatriate hotel managers in China: The effects of conflict avoidance. Journal of Human Resources in Hospitality & Tourism, 15(4), 388-415.

Memili, E., Fang, H., Koc, B., Yildirim-Oktem, O., and S. Sönmez (2017). Sustainability Practices of Family Firms: The Interplay between Family Ownership and Long-Term Orientation, Journal of Sustainable Tourism, DOI: 10.1080/09669582.2017.1308371 (IF: 2.48) (SSCI)

Milman, A., & Zehrer, A. (2017). Exploring Visitor Experience at a Mountain Attraction: The Nordkette Mountain in Tirol, Austria (2017). Journal of Vacation Marketing. Accepted. (SSCI)

Murphy, K. S., Severt, D., Orlowski, M. (2016) Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint. Journal of Foodservice Business Research. http://dx.doi.org/10.1080/15378020.2016.1206772

Morosan, C., Hua, N. & DeFranco, A. (in press). “Examining the Structural Effect of e-commerce Expenses on the Financial Performance in American Upper Midscale Hotels: Evidence from a match sample analysis.” Tourism Analysis.

Murphy, K. S, Torres, E., Ingram, W., Hutchinson, J. (2017). A Review of High Performance Work Practices (HPWPs) Literature and Recommendations for Future Research in the Hospitality Industry, International Journal of Contemporary Hospitality Management. Accepted. (SSCI)

Nusair, K., Hua, N., & Ozturk, A., (In press). “Examining the Antecedents of eWOM Communication: The Moderating Role of Customer Value.” Journal of Travel and Tourism Marketing. (SSCI).

Nusair, K., Hua, N., Ozturk, A., & Butt, I. (2017). A theoretical framework of electronic word-of-mouth against the backdrop of social networking websites. Journal of Travel & Tourism Marketing, 34(5), 653-665. (SSCI)

Okumus, B., Bilgihan, A., & Ozturk, A. B. (2016). Factors affecting the acceptance of smartphone diet applications when ordering food at restaurants. Journal of Hospitality Marketing and Management. 25 (6), 726-747.

Okumus, F., Zhao, X., van Niekerk, M. & Law, R. Approaching a balanced-rating index of ranking academic journals in Tourism and Hospitality. Journal of Hospitality Tourism Research. (Accepted in Print) (SSCI)

Olson, Eric & Ro, Heejung. (2017). Richmond, Virginia is out: A DMO case study of LGBT marketing. Journal of Hospitality & Tourism Cases, 6(1), 000-000. [In press]

Ozdemir, O., & Kizildag, M. (In-press 2017). Does franchising matter on IPO performance? An examination of underpricing and post-IPO performance. International Journal of Contemporary Hospitality Management, 29(8). (SSCI)

Ozturk, A. B., Bilgihan, A., Nusair, K., & Okumus, F. (2016). What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience. International Journal of Information Management, 36(6), 1350-1359.

Ozturk, A. B., Bilgihan, A., Salehi-Esfahani*, S., & Hua, N. (in press). “Understanding the mobile payment technology acceptance based on valence theory: A case of restaurant transactions.” International Journal of Contemporary Hospitality Management. (SSCI).

Ozturk, A. B., Nusair, K., Okumus, F., & Hua, N. (2016). The role of utilitarian and hedonic values on users’ continued usage intention in a mobile hotel booking environment. International Journal of Hospitality Management, 57, 106-115. (SSCI)

Ozturk, A. B., Nusair, K., Okumus, F., & Singh, D. (2017). Understanding mobile hotel booking loyalty: an integration of privacy calculus theory and trust-risk framework. Information Systems Frontiers, 1-15.

Ozturk, A. B. (2016). Customer acceptance of cashless payment systems in the hospitality industry. International Journal of Contemporary Hospitality Management, 28(4), 801-817. (SSCI)

Page, S., Hartwell, H., Johns, N., Fyall, A., Ladkin, A., & Hemingway, A. (2017). Wellness, tourism and small business development in a UK coastal resort: Public engagement in practice. Tourism Management, 60, 466-477. (SSCI)

Redditt, J., Gregory, A., & Ro, H. (2017). An examination of organizational commitment and intention to stay in the timeshare industry: Variations across generations in the workplace International Journal of Hospitality & Tourism Administration, forthcoming

Redditt, J., Okumus, F., & Gregory, A. (2017). Does Generation Y want to inherit their parent’s timeshare?, Journal of Hospitality & Tourism Cases, 6(2), forthcoming.

Ridderstaat, J., & Croes, R. (2017). The link between money supply and tourism demand cycles: A case study of two Caribbean destinations. Journal of Travel Research, 56(2), 187-205. (SSCI)

Rivera, M., Croes, R., & Zhong, Y. (2016). Developing Mobile Tourism Services for a Destination: the Case of Aruba. International Journal of Contemporary Hospitality Management, 28(12), 2721-2747. (Accepted in press). (SSCI)

Rivera, M., Semrad, K., & Croes, R. (2016). The Internationalization benefits of a music festival: The case of the Curacao North Sea Jazz Festival. Tourism Economics, 22(5), 1087-1103. (SSCI)

Rivera, M (2016). The synergies between tourism, economic growth and human development in a developing country: An empirical model for Ecuador. Journal of Destination Marketing & Management, Conditionally Accepted (Accepted in press). (SSCI)

Ro, Heejung & Lee, Ji-Eun. (YEAR). Call center employees’ intent to quit: From a job engagement perspective-Research Note. Journal of Quality Assurance in Hospitality and Tourism [In press]

Ro, Heejung, Olson, Eric, & Choi, Youngsoo. (2017). An exploratory study of gay travelers: socio-demographic analysis, Tourism Review, 72(1), 15-27.

Sadd, D., Fyall, A., & Wardrop, K. (in press). Evaluative event frameworks: A learning destination perspective. International Journal of Tourism Research. (SSCI)

Semrad, K.J. (2016). The effects of non-stationarity demand on hotel financial performance. Journal of Hotel & Business Management, 5(140), 6-11. DOI: 10.4172/2169-0286.1000140.

Shin, Y.H., Severt, K.S., & Fjelstul, J. (2016). RV travelers’ pull factors to campgrounds in leisure tourism. Journal of Quality Assurance in Hospitality and Tourism, DOI: 10.1080/1528008X.2016.1271380

Singh, D., Torres, E., & Robertson-Ring, A. (2016). Playing for first place: An analysis of online reviews and their impact on local market rankings. Advances in Hospitality and Tourism Research, 4 (1), 32-51.

Soares, R., Zhang, T., Kandampully, J. & Proenca, J. Why are generation Y consumers the most likely to complain and repurchase? Journal of Service Management. [Accepted]

Sorokina, E., Semrad, K.J., & Mills, B. (2016). Practical Sales Forecasting: Potential Solutions for Independently Owned Hotels. Tourism Analysis, 21(6), 631-644.

Tasci, A.D.A., Hahm, J., & Breiter, D. (accepted). Sports tourists and non-sports tourists: Are they different in terms of socio-demographics, psychographics, or behavior? Event Management.

Tasci, A.D.A., Hahm, J. & Breiter, D. (accepted and published online in 2016). Consumer-based brand equity of a destination for sport tourists versus non-sport tourists, Journal of Vacation Marketing, DOI: 10.1177/1356766716679485. Indicative List. (SSCI)

Tasci, A.D.A., Khalilzadeh, J., & Uysal, M. (2017). Network Analysis of the Caucasus’ Image. Current Issues in Tourism, DOI: 10.1080/13683500.2017.1320362 Indicative List, SSCI

Tasci, A.D.A., & Milman, A. (2017). Exploring Experiential Consumption Dimensions in the Theme Park Context. Current Issues in Tourism, DOI: 10.1080/13683500.2017.132162. Indicative List, (SSCI)

Tasci, A.D.A. (accepted and published online in 2016). A Quest for Destination Loyalty by Profiling Loyal Travelers. Journal of Destination Marketing & Management. DOI: http://dx.doi.org/10.1016/j.jdmm.2016.04.001. Indicative List, (SSCI)

Tasci, A.D.A. & Ko, Y.J. (2017). Travel Needs Revisited. Journal of Vacation Marketing, 23 (1): 20-36, DOI: 10.1177/1356766715617499. Indicative List. (SSCI)

Tasci, A.D.A. & Severt, D. (accepted published online in 2016). A Triple Lens Measurement of Host-Guest Perceptions for Sustainable Gaze in Tourism. Journal of Sustainable Tourism, DOI: 10.1080/09669582.2016.1225746. Indicative List, (SSCI)

Tasci, A.D.A. (2016). Respondent Rated Importance Versus Calculated Significance: Which is More Valid? Journal of Tourism Insights, 7(1): DOI: 10.9707/2328-0824.1062.

Tasci, A.D.A. (2016). Added Value of a Destination Brand Name by Crimmins’ Method. Tourism Analysis, 21: 669-673, DOI: http://dx.doi.org/10.3727/108354216X14713487283327. Indicative List

Tasci, A.D.A. (2016). Consumer Value and Brand Value: Rivals or Allies in Consumer Based Brand Equity? Tourism Analysis, 21: 481-496, DOI: http://dx.doi.org/10.3727/108354216X14653218477561. Indicative List

Tasci, A.D.A. & Denizci-Guillet, B. (2016). Hospitality Co-Branding: An Experimental Investigation of Enhancement and Erosion in Consumer-Based Brand Equity. International Journal of Hospitality & Tourism Administration, 17(4): 397-428, DOI: 10.1080/15256480.2016.1226152. Indicative List

Tasci, A.D.A. & Semrad, K.J. (2016). Developing a Scale of Hospitableness: A Tale of Two Worlds. International Journal of Hospitality Management, 53: 30-41. Indicative List, (SSCI)

Tasci, A.D.A., Pizam, A., Croes, R. & Chen, P.J. (2016). The Return on Investment for Undergraduate Degrees in Hospitality and Tourism Management. Tourism Economics. 22(3): 505–526. Indicative List, (SSCI)

Tasci, A.D.A. (2016). A Critical Review of Consumer Value and Its Complex Relationships in the Consumer-Based Brand Equity Network. Journal of Destination Marketing & Management, 5: 171-191, DOI: http://dx.doi.org/10.1016/j.jdmm.2015.12.010. Indicative List, (SSCI)

Tasci, A.D.A. & Ko, Y.J. (2016). A Funscale for Understanding the Hedonic Value of a Product: The Destination Context, Journal of Travel and Tourism Marketing. 33(2): 162-183, DOI: 10.1080/10548408.2015.1038421. Indicative List. (SSCI)

Torres, E., Gregory, A., & Mejia, C. (2016). Interviews on demand: A case study of the implementation of asynchronous video interviews. Journal of Hospitality & Tourism Cases, 5(3), 23-27.

Torres, E. & Mejia, C. (2017). Asynchronous video interviews in the hospitality industry: Considerations for virtual employee selection. International Journal of Hospitality Management, 61, 4-13. (SSCI)

Torres, E.N., & Orlowski, M. (2017). Let’s ‘Meetup’ at the theme park. Journal of Vacation Marketing, 23(2), 159-171. DOI: 10.1177/1356766716634152. (SSCI)

Torres, E.N. & Ronzoni, G. (2018). The evolution of the customer delight construct: Prior research, current measurement, and directions for future research. International Journal of Contemporary Hospitality Management, 30 (1) (Just-accepted). (SSCI)

Torres, E. & Singh, D. (2016). Towards a model of electronic word-of-mouth and its impact on the hotel industry. International Journal of Hospitality and Tourism Administration, 17 (4), 472-489.

Torres, E.N., van Niekerk, M., & Orlowski, M. (2017). Customer and employee incivility and its causal effects in the hospitality industry. Journal of Hospitality Marketing and Management, 26(1), 48-66. DOI: 10.1080/19368623.2016.1178620.

Torres, E.N. (2016). Guest interactions and the formation of memorable experiences: An ethnography. International Journal of Contemporary Hospitality Management, 28 (10), 2132-2155. (SSCI)

Van Niekerk, M., & Van Niekerk, M. (2017). Contemporary issues in events, festivals and destination management. International Journal of Contemporary Hospitality Management, 29(3), 842-847. (SSCI)

Van Niekerk, M., & Getz, D. (2016). The Identification and Differentiation of Festival Stakeholders. Event Management, 20(3), 419-431.

Van Niekerk, M. (2016). The applicability and usefulness of the stakeholder strategy matrix for festival management. Event Management, 20(2), 165-179

Wei, W., Hua, N., Fu, X., & Guchait, P. (in press). “The Impacts of Hotels’ Error Management Culture on Customer Engagement Behaviors (CEBs).” International Journal of Contemporary Hospitality Management. (SSCI)

Wei, W., Hua, N., Fu, X., & Guchait, P. (In Press). “You cannot be excused just because it is not your fault”: The role of trust. International Journal of Contemporary Hospitality Management. (SSCI)

Wei, W., Lu, Y., & Hua, N. (in press). “Attendees’ User Experience of Social Media Technology during the Multiphase Participation in Conventions: A Consumptive Values Approach.” Event Management.

Wei, W., Torres, E. & Hua, N. (2017). “The Power of Self-Service Technologies in Creating Transcendent Service Experiences: The Paradox of Extrinsic Attributes.” International Journal of Contemporary Hospitality Management, 26(6). (SSCI)

Wei, W., Torres, E. & Hua, N. (2016). “Improving Consumer Commitment through the Integration of Self-Service Technologies: A Transcendent Consumer Experience Perspective.” International Journal of Hospitality Management. 59, 105-115. (SSCI)

Weinland, J., Gregory, A.M., & Petrick, J.A. (2016). Cultivating the aptitudes of vacation ownership management: A competency domain cluster analysis, International Journal of Hospitality Management, 55(5), 88-95. DOI: 10.1108/IJCHM-12-2014-0614. (SSCI)

Yang, Y., Mueller, N., & Croes, R. (2016). Accessibility and hotel prices in the Caribbean: The moderating effect of quality-signaling factors. Tourism Management, 56, 40-51. (SSCI)

Yost, E. & Croes, R. (2016). Conditions associated with increased risk of fraud: A model for publicly traded restaurant companies. The Journal of Hospitality Financial Management, 24(2), 92-109.

Zhang, T., Abounia-Omran, B. & Cobanoglu, C. (2017) Generation Y’s Positive and Negative Word-of-mouth: Use of Social Media and Mobile Technology. International Journal of Contemporary Hospitality Management, 29(2), 732-761. (SSCI)

Zhang, T., Lu, C., & Kizildag, M. (In press 2017). Engaging generation Y to co-create through mobile technology. International Journal of Electronic Commerce.

Zhang, T., Lu, C., & Kizildag, M. (2018) Service Innovation: Engaging Generation Y to Co-create through Mobile Technology. International Journal of Electronic Commerce, [Accepted]

Conference Proceedings (60)

Altin, M. (presenter), Memili, E., and S. Sönmez. Institutional Economics and Firm Creation in the Hospitality and Tourism Industries: A Comparative Analysis of Developing and Advanced Economies. Touravel ’16, 3^rd Tourism, Travel, and Leisure Studies Conference of the Eastern Mediterranean Academic Research Center. July 1-2, 2016, Istanbul, Turkey.

Back, R. Bufquin, D., & Park, J. -Y. (2016). Iconic hotels meet historic wineries: The effects of “starchitecture” on wine tourism, brand perception, and consumer behavior. 10^th Annual Conference of the American Association of Wine Economists, Bordeaux, France.

Bae, S., Paulose, H., Zhang, T., and Bujisic, M. (2017). Application of Structural Equation Modeling with Categorical Moderators in Hospitality and Tourism Research: Comparison of AMOS and MPLUS Procedures. 2017 Graduate Conference Hospitality & Tourism, January 2017, Houston, TX.

Berezina, K., Semrad, K., and Cobanoglu, C. (2016). “Flash sales customers: The right guests for hotels?” International Hospitality Information Technology Association (iHITA) – Revenue Optimization, New Orleans, LA, USA, June 19-21, 2016.

Birkan, I. & Okumus, B. (2016). Case study of Last Dinner of King Midas. 2^nd International Gastronomic Tourism Conference. December 8-10, Izmir Turkey.

Chaulagain, S., Okumus, B., and Giritlioglu, I. (2017). Job Satisfaction, Job Stress and Healthy Eating Behavior of Hotel Employees. Graduate Student Research Conference in Business and Economic. May 25-26, 2017, University of South Florida Sarasota-Manatee, Sarasota, Florida, Sarasota, Florida. This paper received the best paper award from this conference.

Chen, P. & Zhang, T. (2017), Assessment of the Innovative Employee Wellness Programs on Employee Engagement Metrics: A Pilot Study. 7^th IIBAConference. April 2017, Miami, FL.

Croes, R. and Rivera, M. (2016). The Distributive Effects of Tourism: The Case of Ecuador. II Congreso Internacional de Investigacion de Turismo, Hoteleria y Gastronomia, Quito, Ecuador, November 15-18.

Croes, R. Semrad, K. & Rivera, M. (2016). Tourism Productivity in a Small Island Destination. Tourism Naturally Conference, University of Sassari, in Alghero, Italy, October 2-6, 2016.

Croes, R. & Ridderstaat, J. (2017). The effects of business cycles on tourism demand flows in small islands destinations. IATE Rimini 2017, Rimini, Italy.

Croes, R., Ridderstadt, J., Rivera, M., and Semrad, K. (2016). “Restraining seasonality in SIDs: New Pathways. Tourism Naturally Conference, Alghero, Italy, October 2-5, 2016.

Davis, BW*., van Niekerk, M. & Okumus. 2016. Effective Management Strategies: Millennial Leaders Managing a Multigenerational Workplace. ICHRIE 2016 in Dallas, Texas. 19-23 July 2016. (Third Prize: I-CHRIE Johnson & Wales Case Study Competition 2016).

De Martino, Morvillo, A., van Niekerk, M. & Okumus, F. 2015. Relationship networks: Cross-fertilizing the knowledge on tourism destinations and seaports’ competitiveness. 3^rd World Research Summit for Tourism and Hospitality and 1^st USA-China Tourism Research Summit. 15-19 December 2015 in Orlando, Florida USA.

Farboudi Jahromi, M. & Zhang, T. (2017). Value Co-creation in the Sharing Economy: An Exploratory Study, Poster presentation, 2017 Graduate Conference Hospitality & Tourism, Jan. 2017, Houston, TX.

Flammia, M., Sadri, H., & Mejia, C. (2017). Enhancing students’ global competency: Using an interview assignment across the disciplines. 2017 The International Society for the Social Studies. Orlando,Florida, 23-24 February 2017.

Flammia, M., Sadri, H., & Mejia, C. (2016). Interdisciplinary approaches to global education: Strategies for internationalizing the curriculum. Annual Conference for the International Society for the Social Studies 2016. Orlando, FL, 25-26 February 2016.

Fyall, A., Templeton, A.J., Fjelstul, J., & Sonmez, S. (2016). The emergence of green drive tourism: A comparative study of existing drive tourism routes. 47^th Tourism Travel and Research Association International Conference, Leading Tourism Research Innovation for Today and Tomorrow, Vail, Colorado, 14-16 June.

Hansen, M., Fyall, A., Rogers, D., & Spyriadis, T. (2017). An investigation into stakeholder collaboration for effective risk management in the US aerial adventure industry. 22^nd Graduate Education and Graduate Student Research Conference in Hospitality & Tourism Education, Houston, Texas, 5-7 January.

Hsieh, Y.C. (presenter), Sönmez, S., Ferns, B.H., Chien, G., Huang, C., and W.C. Hiseh. Hotel Housekeepers’ Work Conditions, Occupational Stress, and Job Satisfaction (POSTER SESSION). International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE) Summer Conference, July 20-22, 2016, Dallas/Grapevine, Texas.

Kaufman, T. and Meija, C. (2016). Developing a predictive model for success in online learning. LilyConference on Designing Effective Teaching: Creating Innovative Learning Experiences in Higher Education. August 1-3, Asheville, North Carolina.

Kizildag, M., Ozdemir, O., & Madanoglu, M. (Submitted 2017). What Matters in Corporate Governance? A Configurational Approach. Southern Management Association (SMA) Annual Meetings. St. Pete Beach, FL.

Kizildag, M. (Accepted July, 2017). Return dispersion and the existence of leverage. Poster presented at the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Annual Conference and Market Place. Baltimore, MD.

Kizildag, M., Madanoglu, M., & Lee, K. (November, 2016). The attenuating effect of brand diversification on the relationship between franchising and firm performance. Paper presented at the 29^th Annual Association of Hospitality Financial Management Educators (AHFME) Research Symposium. New York City, NY.

Knott, B., Fyall, A., & Jones, I. (2016). The strategic contribution of a sport mega-event to nation brand equity development. International Place Branding Association Conference, Middlesex University, London, 7-9 December. http://placebranding.org/wp-content/uploads/sites/2/2017/03/IPBA2016-Conference-Proceedings.pdf

Madanoglu, M., & Kizildag, M., & Ozdemir, O. (Accepted July, 2017). Which bundles of corporate governance provisions lead to high firm performance among restaurant firms? Paper presented at the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Annual Conference and Market Place. Baltimore, MD.

Madanoglu, M., & Kizildag, M. (July, 2016). Optimal cash, uncertainty, and performance of Restaurant firms. Paper presented at the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Annual Conference and Market Place. Dallas, TX.

Marasco, A., Buonincontri, P., van Niekerk, M., Orlowski, M., Okumus, F. (2016). Visiting intentions for cultural heritage sites: The role of virtual reality (VR) experiences with wearable computing devices. Consumer Behavior in Tourism Symposium, Bruneck-Brunico, December 14-17, 2016.

Mathis, E. & van Niekerk, M. 2017. TTRA. Measuring the Co-Creation Experience of Wearable Technology at a Music Concert. Angers, France. 26-28 April 2017.

Mejia, C. (2016). A place for senior living in hospitality management research. 2nd Global Tourism & Hospitality Conference and Asia Tourism Forum, Hong Kong, 16 –18 May 2016. [Conference Best Paper Award, sponsored by the Journal of Quality Assurance in Hospitality &Tourism].

Mejia, C., Wei, W., & Wang, Y. (2017, under review). The role of VR engagement and enticement in tourism destination marketing: Transforming online virtual experiences into offline visitation. 2017 Annual International Conference of the Travel and Tourism Research Association, Quebec, Canada, 20-22 June 2017.

Mejia, C., Wei, W., & Wang, Y. (2016). Are you with me? Examining the driving factors for copresence in WeChat among Chinese tourists. 14th APacCHRIE Conference: Crisis Management and Business Continuity in the Tourism Industry. Bangkok, Thailand, 11-13 May 2016.

Mejia, C., Wang, Y., Lu, J., & Wang, K. (2016). The emergence of senior living in Mainland China: Hospitality and service standards. 14th APacCHRIE Conference: Crisis Management and Business Continuity in the Tourism Industry. Bangkok, Thailand, 11-13 May 2016.

Mejia, C. & Kiatkiri, S. (2016). Leisure or career travel influences on expatriates’ destination retirement choice in Southeast Asia. 14th APacCHRIE Conference: Crisis Management and Business Continuity in the Tourism Industry. Bangkok, Thailand, 11-13 May 2016.

Murphy, K., Rivera, M., Mejia, C., & Cobos, L. (2016). European Hospitality Study Abroad Externship:The Value of Experiential Learning. EuroCHRIE, October 26-28, Budapest, Hungary.

Murphy, K., Rivera, M., Mejia, C., & Cobos, L. (2016). Experiences outside the classroom: The value of hospitality study abroad externship for Chinese students in the Disney College Program. 14^th APacCHRIE Conference: Crisis Management and Business Continuity in the Tourism Industry. Bangkok, Thailand, 11-13 May 2016.

Okumus, B., Cetin, G. and Bilgihan, A. (2017). Using Flickr to Analyze Istanbul’s Image as a Culinary Destination. 2nd International Conference on Tourism Dynamics and Trends. June 26-29, 2017. University of Seville, Seville. Spain.

Olson, Eric & Ro, Heejung (2016). Richmond, Virginia is out: A DMO case study of LGBT marketing. I-CHRIE Conference, July 20-22, Dallas/Grapevine, Texas.

Orlowski, M., & Van Niekerk, M. (2016). Powdered alcohol: Risk perceptions and potential use by outdoor music festivals (OMF) attendees. Global Events Congress VII, Indianapolis, July 5-8, 2016.

Park, J. -Y., Bufquin, D., & Back, R. M. (2016). The effects of perceived congruence on visitors’ emotional and behavioral responses emanating from the disruption of a hotel “starchitecture.” 2016 EuroCHRIE Conference, Budapest, Hungary.

Park, J., & Kizildag, M. (October, 2016). Do firms’ operational efforts to satisfy customers benefit their financial outcomes. EuroCHRIE Conference. Budapest, Hungary.

Ridderstaat, J. & Croes, R. (2016). Restraining Seasonality in SIDs: New Pathways. Tourism Naturally Conference, University of Sassari, in Alghero, Italy, October 2-6, 2016.

Rivera, M., Croes, R., and Semrad, K., (2016). “Vacation homes in SIDs: A demand approach.” Tourism Naturally Conference, Alghero, Italy, October 2-5, 2016.

Semrad, K., Croes, R., Rivera, M., and Tasci, A. (2016). “Sun, sand, & sea: Expectation or competitive advantage?” Tourism Naturally Conference, Alghero, Italy, October 2-5, 2016.

Sorokina, E., Croes, R. & Fyall, A. (2017). Exploring unique challenges of small and medium tourism enterprises. IATE Rimini 2017, Rimini, Italy.

Sorokina, E., and Wang, Y.C. (2017). Theory Advancement in Tourism Research: Status, Contributions and Evaluating Frameworks. Proceeding of 22nd Graduate Education and Graduate Student Research Conference, Houston, Texas.

Spyriadis, T., Fyall, A., & Fletcher, J. (2016). Evaluating the organizational performance of destination management organizations: Managerial challenges. 3^rd Advances in Destination Management Forum, Vail, Colorado, 16-19 June.

Spyriadis, T., Fyall, A., & Fletcher, J. (2016). DMO organizational effectiveness: From construct to competitiveness. Making an Impact: Creating Constructive Conversations, University of Surrey, UK, 19-22 July.

Tasci, A., Semrad, K., and Rivera, M. (2016). “Best practices of community based tourism.” Tourism Naturally Conference, Alghero, Italy, October 2-5, 2016.

Templeton, A., Fjelstul, J., & Severt, K. (2017). 2017 International Academy of Business Disciplines Conference entitled Discovering Motivations in RV Parks/Campground Selection: A Grounded Theory Approach. New Orleans, LA

Templeton, A., Fjelstul, J., & Fyall, A. (2016). 21st Annual Graduate Student Research Conference in Hospitality and Tourism entitled Sustainable Drive Tourism Routes: A Comparative Study. Spring, 2016, Philadelphia, PA.

Torres, E. & Gregory, A. (2017). Press “start” to begin your interview: An examination of hiring managers’ evaluations of one-way interviews, Annual ICHRIE Summer Conference, Baltimore, MD

Torres, E., Lugosi, P., Ronzoni, G., & Orlowski, M. (2017) Consumer-driven experience customization: A multi-method empirical study. 26th Council for Hospitality Management Education Annual Research Conference, Aalborg, May 16-19, 2017.

Torres, E.N., & Orlowski, M. (2016). Experience co-creation in hospitality via immersion in a ‘Meetup’ group. EuroCHRIE, Budapest, October 26-28, 2016.

Torres, E.N., Ronzoni, G., & Kline, S.F. (2016). Twenty years of customer delight research: What’s next? Paper presented at the EuroCHRIE 2016 conference, Budapest, Hungary.

Van Niekerk, M., Croes, R., Okumus, F. & Murphy, K. 2016. Assessing Arts Festivals contribution to the overall quality of life of the community: Innibos Arts Festival, South Africa. EuroCHRIE 2016 in Budapest, Hungary. 26-28 October 2016.

Wei, W., Mejia, C., & Wang, Y. (2016) The role of engagement and copresence among Chinese travelers using social media. 2nd Global Tourism & Hospitality Conference and Asia Tourism Forum,Hong Kong, 16 –18 May 2016.

Wei, W., Torres, E. A., & Hua, N. (2016). “The Role of Self-Service Technologies in Improving Consumer Commitment: A Transcendent Consumer Experience Perspective.” Proceedings. 2016 iHITA Conference.

Wiitala, J., and Wang, Y.C. (2017). Destination Crisis Management Strategies: A Tale of Two Stories. Proceeding of 22nd Graduate Education and Graduate Student Research Conference, Houston, Texas.

Zhang, T., & Chen, P. (2017). Value Co-creation in the Sharing Economy: The Case of Airbnb. 7thIIBAConference. April 2017, Miami, FL.

Zhang, T., Torres, E.N., & Lu, C. (2017).Online Customer Engagement to Co-create Values in Service Innovation: An Exploratory Study. Paper presented at the CHRIE 2017 conference, Baltimore, MD, USA.

Case Studies (3)

Gregory, A. & Norton, K. (2016).In case fun happens, keep calm and try to stay dry: Managing profitable activities at a resort in spite of Mother Nature, Journal of Hospitality & Tourism Cases, 4 (4), 31-38.

Redditt, J., Okumus, F., & Gregory, A. (2017). Does Generation Y want to inherit their parent’s timeshare?, Journal of Hospitality & Tourism Cases, 6(2), forthcoming.

Torres, E., Gregory, A., & Mejia, C. (2017). Interviews on demand: a case study of asynchronous video interviews, Journal of Hospitality & Tourism Cases, 5(3), 23-37.

Encyclopedia Entries (4)

Gregory, A. M. (2017). “Mixed Use Resorts” (ed.) Lowry, L. & Golson, G., The SAGE International Encyclopedia of Travel and Tourism. Thousand Oaks, CA, SAGE

Gregory, A. M. (2017). “Timeshare Ownership” (ed.) Lowry, L. & Golson, G., The SAGE International Encyclopedia of Travel and Tourism. Thousand Oaks, CA, SAGE

Gregory, A. “Physical capacity,” (ed.) Abraham Pizam, International Encyclopedia of Hospitality Management. UK, Elsevier

Whittaker, S. & Gregory, A. “Hotel management contracts and lease,” (ed.) Abraham Pizam, International Encyclopedia of Hospitality Management. UK, Elsevier

Grants, Contracts & Funded Research

Amy Gregory

Hilton Resorts Corporation Project Specific Research Support Spring 2017, Contract ($14,096), principal investigator
UCF Timeshare Advisory Board & ARDA International Foundation Funding ($5,100) to support 2016 qualitative and qualitative research on younger buyer travel search and selection behavior, principal investigator

Bendegul Okumus

Millennials’ Nutritional Knowledge, Health Attitudes and Eating out Behavior with Dr. Sevil Sonmez and Dr. Ahmet Ozturk. This study aims to investigate Generation Y’s nutritional knowledge, health attitudes and eating out behavior. UCF In-House Research Grant $7500 Funded. 2016-2017.
Eating on the Street: How safe is street food for locals and tourists in Orlando? with Drs Sevil Sonmez from Rosen College and Griff Parks and Sean Moore from Burnett School of Biomedical Sciences. This project aims to investigate food handling and safety practices of street food vendors (food trucks) in Orlando. Rosen College in House In-House Grant $2500. Funded. 2016-2017.

Manuel Rivera

Project: (2017) Economic Impact of the Destination Wedding Market Role: Principal Investigator $20,000
Project: (2017) Development of A Strategic Tourism Master Plan (STMP) For Bonaire Role: Co- Principal Investigator Value: $129,011
Project: (2017) Seminar on business entrepreneurship and development Role: Principal Investigator Value: $20,000
Project: (2016) Tourism Development and Quality of Life in Aruba: A Rejoinder Aruba Role: Co- Principal Investigator Value: $25,452

Grants

Croes, R. (PI), Semrad, K. (Co-PI), Rivera, M. (Co-PI) 2016-2017 ($129,011) “Development of a strategic tourism master plan for Bonaire”.n analysis of the motivators and inhibitors affecting association meeting attendance for Generation X and Baby Boomers. Event Management, 13(1), 31-42.

Croes, R. (PI), Rivera, M. (Co-PI), Semrad, K. (Co-PI) 2016 – 2017 ($25,452) “Rekindling Tourism Development & Quality of Life in Aruba”.

Books

Wang, Y.C. (2016). Tourism Destination Marketing: Collaborative Strategies. London: CAB International. ISBN: 978-1845936563. 304 pages.

Book Chapters

Books – Case Studies

Murphy, K. S., Rivera, M., Mejia, C., Cobos, L.(2016). The value of study abroad externships in hospitality education: Experiential learning, Grant Report, FUA press.

Van Niekerk, M. (2016). Marketing Highlight 4.1. Cape Town Tourism (CTT) Destination Marketing. In textbook of Kothler, Bowen, Makens and Baloglu. Marketing for Hospitality and Tourism. Pearsons.

Van Niekerk, M. (2016). Marketing Highlight 11.1. Price strategy for Forest Lodge, Cape Town, South Africa. In textbook of Kothler, Bowen, Makens and Baloglu. Marketing for Hospitality and Tourism. Pearsons.

Journal Articles

Almanza, B., Ma, J., Ghiselli, R., Lee, J., Behnke, C., & Sydnor, S. (Accepted). Do the physical facilities in restaurants match seniors’ preferences? Journal of Foodservice Business Research.

Altin, M., and Kizildag, M. (In-Press, 2016). Corporate governance, ownership structure, and credit ratings of hospitality firms. Journal of Hospitality Financial Management. (SSCI)

Andrzejewski, L., van Niekerk, M. & Okumus, F. (2016). Strategic Event Planning for the Florida Music Festival (FMF), USA. Journal of Hospitality & Tourism Cases. Issue 2.

Annaraud, K., & Singh, D. (Accepted). Perceptions of Hospitality Faculty and Students on Massive Open Online Courses. Journal of Hospitality and Tourism Education.

Atzori, R., Murphy, K.S. Shapoval, V. (2016). Measuring Generation Y Consumers’ Perceptions of Green Practices at Starbucks: An IPA Analysis. Journal of Food Service Business Research. Accepted

Bahri-Ammari, N., van Niekerk, M., Ben-Khelil, H. & Chtioui, J. (2016).The effects of brand attachment on behavioral loyalty in the luxury restaurant sector. International Journal of Contemporary Hospitality Management. Vol. 28. No. 3. (SSCI)

Barreda, A., Kageyama, Y., Sheel, A., & Singh, D. (Accepted). An investigation into the efficacy of MDA and Logit models for predicting bankruptcy. Submitted to Journal of Quality Assurance in Hospitality & Tourism.

Barreda, A., Nusair, K. Okumus, F. and Bilgihan, A. (2016). The Mediating effect of Virtual Interactivity in Travel Related Online Social Network Websites. International Journal of Hospitality and Tourism Administration, 17 (2), pp. 147-178.

Berezina, K., Bilgihan, A., Cobanoglu, C. and Okumus, F. (accepted for publication). Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews. Journal of Hospitality Marketing and Management.

Bertan, S., Bayram, M., Ozturk, A. B., & Benzergil, N. (in press). Factors influencing hotel managers’ perceptions regarding the use of mobile apps to gain a competitive advantage. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 5(2).

Bilgihan, A., Barreda, A., Okumus, F. and Nusair, K. (2016). Consumer Perception of Knowledge-Sharing in Travel-Related Online Social Networks. Tourism Management, 53, pp.287-296. (HIT) (SSCI)

Barrod, B. and Fyall, A. (2016) Collaborative Destination Marketing at the Local Level: Benefits Bundling and Changing Roles of the Local Tourism Association, Current Issues in Tourism

Chan, E., Chan, W. and Okumus, F. (accepted for publication). The Applications of Environmental Technologies in Hotels. Journal of Hospitality Marketing and Management.

Chan, E., Hon, A., Okumus, F. and Chan. W. (accepted for publication). An Empirical Study of Environmental Practices and Employee Ecological Behavior in the Hotel Industry. Journal of Hospitality and Tourism Research. doi: 10.1177/1096348014550873. (SSCI)

Chen, E. Chen, W. and Okumus, F. (accepted for publication). Barriers to Environmental Technology Adoption in Hotels. Journal of Hospitality and Tourism Research (EM). DOI: 10.1177/1096348015614959. (SSCI)

Correia, A., Kozak, M., Fyall, A. and Gnoth, J. (2016). Digital Marketing Technologies and New Markets: From Embryonic Markets to Digital Marketing. Anatolia 27 (1), 1-3. http://www.tandfonline.com/doi/pdf/10.1080/13032917.2015.1083203

Croes, R. (2016). Connecting Tourism Development with Small Island Destinations and with the Well-being of the Island Residents. Journal of Destination Marketing & Management, 5(1), 1-4. (SSCI)

Croes, R., & Rivera, M. (2016). Tourism and Human Development. Revista Latino Americana de Turismologia (RLAT) (Accepted).

Day, C., van Niekerk, M. & Okumus, F. (2016). Strategic communication and change management at Palm University of Hospitality and Event Studies. Journal of Hospitality & Tourism Cases. Issue 4.

Fyall, A. (2015). A Portrait of John Fletcher: From Bangor to Bournemouth … via the South Pacific. Anatolia 26 (4), 626-633. http://www.tandfonline.com/doi/pdf/10.1080/13032917.2015.1014984

Garrod, B. and Fyall, A. (in press). Collaborative Destination Marketing at the Local Level: Benefits Bundling and the Changing Role of the Local Tourism Association. Current Issues in Tourism. http://www.tandfonline.com/doi/full/10.1080/13683500.2016.1165657 (SSCI)

Holm, M. and Breiter, D. (in press). Communication and hands-on problem resolution: A case study in event management. Journal of Hospitality and Tourism Cases(5), 4.

Hua, N. (in press). “E-commerce performance: Research synthesis and new directions in hospitality and tourism.” International Journal of Contemporary Hospitality Management. (SSCI)

Hua, N., Dalbor, M., Lee, S. and Guchait, P. (2016) An Empirical Framework to Predict Idiosyncratic Risk in a Time of Crisis: Evidence From the Restaurant Industry, International Journal of Contemporary Hospitality Management, Vol. 28, Issue 1, pp. 156-176

Jun, J., Wohlsdorf-Arendt, S., &Kang, J. (2016). Understanding customers’ healthful food selection at restaurants: Roles of attitude, gender, and past experience. Journal of Foodservice Business Research, 19(2), 197-212.

Kang, J., Manthiou, A. Sumarjan, N., and Tang, L. (2016) An Investigation of Brand Experience and Brand Attachment, Knowledge and Trust in the Lodging Industry, Journal of Hospitality Marketing and Management, Vol 26, Issue 1, pp. 1-22

Khan, Marryam, Ro, Heejung, Gregory, Amy, M. & Hara, Tadayuki. (2016). Gender dynamics from an Arab perspective: Intercultural service encounters, Cornell Hospitality Quarterly, 57(1), 51-65.

Kizildag, M., Okumus, B., and Hutchinson, J. (In-Press, 2016). Food waste and financial performance: Should Olive Garden drop unlimited breadsticks and salad from its menu? Journal of Hospitality & Tourism Cases.

Knott, B., Fyall, A. and Jones, I. (2016) Leveraging Nation Branding Opportunities Through Sport Mega-Events, International Journal of Culture, Tourism and Hospitality Research, Vol 10, Issue 1, pp. 105-118

Koseoglu, M., Ross, G. and Okumus, F. (2016). Competitive Intelligence Practices in Hotels. International Journal of Hospitality Management, 53(1), 161-172. (SSCI)

Lederer, Z., Van Niekerk, M. and Okumus, F. (accepted for publication). Burnout in the Hospitality Industry: The Case of a Restaurant Manager. Journal of Hospitality and Tourism Cases, 5 (4).

Lee, Seung Hyun & Ro, Heejung.(2016). The impact of online reviews on attitude changes: The differential effects of review attributes and consumer knowledge, International Journal of Hospitality Management, 56, 1-9. (SSCI)

Lee, J., & Severt, D. (Accepted) The role of hospitality service quality in third places for the elderly: An exploratory study, Cornell Hospitality Quarterly. (SSCI)

Lee, J. (Accepted). Assessment of organizational climate in the restaurant industry, Journal of Foodservice Business Research.

Lee, J.M., Lee, J., & Breiter, D. (2016). Relationship marketing investment, relationship quality, and behavioral intention: In the context of the relationship between destination marketing organizations and meeting/convention planners, Journal of Convention & Event Tourism, 17(1).

Line, N., and Wang, Y.C. (2016). A Multi-stakeholder Market Orientated Approach to Destination Marketing. Journal of Destination Marketing and Management (SSCI). In press.

Line, N., and Wang, Y.C. (2016). A Market-oriented Approach to Destination Marketing. Journal of Travel Research (SSCI journal). In press.

Luo, Z.P., Wang, Y.C., Marnburg, E., and Ogaard, T. (2016). How Is Leadership Related to Employee Self-concept? International Journal of Hospitality Management (SSCI journal). In press.

Makki, A., Ozturk, A. B., & Singh, D. (Accepted). Role of Risk, Self-Efficacy and Innovativeness on Behavioral Intentions for Mobile Payment Systems in the Restaurant Industry. Journal of Foodservice Business Research.

Manthiou, A., Kang, J., Chiang, L., & Tang. L. (2016). Investigating the effects of memorable experiences: An extended model of script theory. Journal of Travel & Tourism Marketing, 33(3), 362-379. (SSCI)

Miao, L., & Wei, W. (2016). Consumers’ pro-environmental behavior and its determinants in the lodging segment. Journal of Hospitality & Tourism Research, 40(3), 319-338. (SSCI)

Morosan, C., Hua, N. & DeFranco, A. (in press). “Examining the structural effect of e-commerce expenses on the financial performance in American upper midscale hotels: Evidence from a match sample analysis.” Tourism Analysis.

Murphy, K. S, Severt, D., Orlowski, M. (2016). Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint. Journal of Foodservice Business Research. In press

Okumus, B., Bilgihan, A., & Ozturk, A. B. (in press). Factors affecting the acceptance of smartphone diet applications. Journal of Hospitality Marketing and Management.

Okumus, F. Karamustafa, K., Sariisik, M., Ulema, S. and Turkay, O. (accepted for publication). Career Paths of Hotel General Managers in Turkey. Asia Pacific Journal of Tourism Research. (HRM). DOI: 10.1080/10941665.2016.1140660

Orlowski, M. Murphy, K.S., and Severt, D. (2016) Conflict and Commitment In The Restaurant Industry: Perceptions From The Generation Y Viewpoint, Journal of Foodservice Business Research

Ozturk, A., Bilgihan, A., Nusair, K., and Okumus, F. (accepted for publication). What Keeps the Mobile Hotel Booking Users Loyal? Investigating the Roles of Self-Efficacy, Compatibility, Perceived Ease of Use, and Perceived Convenience. International Journal of Information Management.

Ozturk, A. B. (2016).Customer acceptance of cashless payment systems in the hospitality industry. International Journal of Contemporary Hospitality Management, 28(4), 801-817. (SSCI)

Park, K., Ha, J., & Park, J. Y. (in press). Which restaurant should I choose?: Herd behavior in restaurant industry. Journal of Foodservice Business Research.

Pizam, A. (2016) The Jihadists’ Holy War on the Hospitality and Tourism Industries, International Journal of Hospitality Management, Vol 53, pp. 173-174

Ridderstaat, J., Croes, R. and Nijkamp, P. (2016) A two-way casual chain between tourism development and quality of life in a small island destination: An empirical analysis, Journal of Sustainable Tourism

Ridderstaat, J., Croes, R. and Nijkamp, P. (2016) The Tourism Development – Quality of Life Nexus in a small island destination, Journal of Travel Research, Vol 55 Issue 1, pp.79-94

Rivera, M., Croes, R., & Lee, S. (2016). Tourism development and happiness: A residents’ perspective. Journal of Destination Marketing & Management, 5(1), 5-15. (SSCI)

Schwartz, Z., Altin, M., & Singal, M. (2016). Lodging performance metrics and strategic revenue management practices: RevPAR vs. GOPPAR. Journal of Revenue & Pricing Management.

Schwartz, Z., Uysal, M., Webb, T., & Altin, M. (2016). Hotel daily occupancy forecasting with competitive sets: a recursive algorithm. International Journal of Contemporary Hospitality Management, 28(2). (SSCI)

Singh, D., Torres, E.N., Robertson-Ring, A. (2016) Playing for First Place: An Analysis of Online Reviews and their Impact on Local Market Rankings, Advances in Hospitality and Tourism Research, Vol 4, Issue 1, pp.32-51

Singh, D. (In Press). Credit Availability and Capital Structures: Does Size Matter? An Analysis of the U.S. Lodging Industry. Submitted to Journal of Hospitality Financial Management.

Tasci, A.D.A., and Semrad, K.J. (2016) Developing a Scale of Hospitableness: A Tale of Two Worlds, International Journal of Hospitality Management, Vol 53, pp 30-41

Tasci, A.D.A., Hahm, J., & Breiter, D. (under 1st review). Consumer-based brand equity of a destination: Perceptions of sports tourists and non-sports tourists. Journal of Travel & Tourism Marketing [SSCI]

Tasci, A.D.A., Hahm, J., & Breiter, D. (under 1st review). Sports tourists and non-sports tourists: Are they different in terms of socio-demographics, psychographics, or behavior? Event Management.

Torres, E.N. (2016) Guest Interactions and the Formation of Memorable Experiences: An Ethnography, International Journal of Contemporary Hospitality Management, Vol 28, Issue 10, pp. 2132-2155

Torres, E.N. and Mejia, C. (2016) Asynchronous Video Interviews in the Hospitality Industry: Considerations for Virtual Employee Selection, International Journal of Hospitality Management, Vol 61, pp. 4-13

Torres E.N. and Orlowski, M. (2016) Let’s ‘Meetup’ at the Theme Park, Journal of Vacation Marketing

Torres, E.N. and Singh, D. (2016) Towards a Model of Electronic Word-of-Mouth and Its Impact on the Hotel Industry, International Journal of Hospitality & Tourism Administration, Vol 17, Issue 4, pp. 472-489

Torres, E.N., van Niekerk, M. and Orlowski, M. (2016) Customer and Employee Incivility and Its Casual Effects in the Hospitality Industry, Journal of Hospitality Marketing & Management, Vol 26 Issue 1, pp. 48-66

Wei,W., Torres, E.N. and Hua, N. (2016) Improving Consumer Commitment Through the Integration of Self-service Echnologies: A Transcendent Consumer Experience Perspective, International Journal of Hospitality Management, Vol 59, pp. 105-115

Yang, Y. Mueller, N.J. and Croes, R. (2016) Market Assesibility and Hotel Prices in the Caribbean: The moderating effect of quality-signaling factors, Tourism Management, Vol 56, pp 40-51

Youn, H., Hua, N., & Lee, S. (in press). “Does Size Matter? Corporate Social Responsibility in the Restaurant Industry.” International Journal of Hospitality Management. (SSCI)

Conference Proceedings

Bilgihan, A., Ozturk, A. B., Salehi-Esfahani*, S., & Hua, N. (2016). Determinants of Near-Field Communication based Mobile Payment Technology in the Restaurant Industry. IHITA 22nd Annual Research Conference, June 19, 2016, New Orleans, Louisiana, USA. (accepted).

Breiter, D. and Holm, M. (2016) Relationship management: Meeting planners and DMOS. ICHRIE Annual Conference. Grapevine, TX.

Gajjar, T., Chen, P. and Okumus, F. (2016). Diversity Management Practices of the Top 5 Hospitality and Tourism Companies, 21st Annual Graduate Student Research Conference in Hospitality and Tourism. Temple University, January 7-9, 2016 Philadelphia, Pennsylvania, USA (stand up presentation).

Gajjar, T., Chen, P. and Okumus, F. (2016). Developing a Holistic Diversity Management Framework within the Hospitality Industry, 21st Annual Graduate Student Research Conference in Hospitality and Tourism. Temple University, January 7-9, 2016 Philadelphia, Pennsylvania, USA (poster presentation).

Gajjar, T., & Wei, W. (2016, October). Negative customer-to-customer interactions (CCIs) in theme parks: A cross-cultural perspective. European Council on Hotel, Restaurant and Institutional Education, Budapest, Hungary, Oct. 26-28.

Hight, K., & Park, J. Y. (2016). The impact of payment methods on restaurant employee’s abusive behaviors: Applications of regulatory focus theory. 21st Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Philadelphia, USA.

Holm, M. and Breiter, D. (2016) Meeting planner loyalty to convention services managers: An investigation of CSMs emotional and functional competence in the business-to-business exchange. Global Events Congress VII, Indianapolis, IN.

Kang, J. & Kwun, D. (May, 2016). An investigation of cruisers’ referral intentions. Academy of Global Hospitality & Tourism Conference (AGHTC), Seoul, Korea.

Logan, Ron. (2016). The Business of Show Business. Entertainment Arts…Arts that Make Money! UCF Executive Development Center International Residency EOI EMBA Program Cohort IR, Orlando, FL 22-27 May 2016.

Madanoglu, M., & Kizildag, M. (Accepted. January, 2016). Optimal cash, uncertainty, and performance of Restaurant firms. International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Annual Conference and Market Place. Dallas, TX.

Mejia, C., Wei, W., & Wang, Y. (2016, May). Are you with me? Examining the driving factors for copresence in WeChat among Chinese tourists. 14th Asia-Pacific Council on Hotel, Restaurant and Institutional Education, Bangkok, Thailand, May 11-13.

Mejia, C., Wang, Y.C., Lu, J., and Wang, K (2016). The Emergence of Senior Living in Mainland China: Hospitality and Service Standards. Proceeding of APacCHRIE Conference, May 2016,Bangkok,Thailand.

Murphy, K., Riveria, M., Mejia, C., & Cobos, L. (2016). Experiences outside the Classroom: The Value of Hospitality Study Abroad Externship for Chinese Students in the Disney College Program. APacCHRIE, May 11-13, Bangkok, Thailand.

Park, J., & Kizildag, M. (Accepted. October, 2016). Do firms’ operational efforts to satisfy customers benefit their financial outcomes? EuroCHRIE Conference. Budapest, Hungary.

Templeton, A., Fjelstul, J. and Fyall, A. (2016). Sustainable Drive Tourism Routes: A Comparative Study. 21st Annual Graduate Student Research Conference in Hospitality and Tourism. January, Philadelphia, Pennsylvania.

Templeton, A., Fjelstul, J., & Fyall, A. (2016). Sustainable Drive Tourism Routes: A Comparative Study. 21st Annual Graduate Student Research Conference in Hospitality and Tourism. Spring, 2016, Philadelphia, PA.

Wei, W., Torres, E., & Hua, N. (2016, June). The role of self-service technologies in improving consumer commitment: A transcendent consumer experience perspective. International Hospitality Information Technology Association Annual Conference, New Orleans, LA, U.S.A., June 19.

Wei, W., & Miao, L. (2016, July). Exploring memorable experiences in customer-customer interactions (CCIs) at conferences. International Council on Hotel, Restaurant and Institutional Education, Dalla/Grapevine, Texas U.S.A., July 20-22.

Wei, W., Miao, L., Cai, L., & Adler, H. (2016, May). Modeling Attendee Experiences in Customer-Customer Encounters (CCEs). 14th Asia-Pacific Council on Hotel, Restaurant and Institutional Education, Bangkok, Thailand, May 11-13.

Wei, W., Mejia, C., & Wang, Y. (2016, May). The role of engagement and copresence among Chinese travelers using social media. 2nd Global Tourism & Hospitality Conference, Hong Kong, China, May 16-18.

Wei, W., Lu, Y., Miao, L., Cai, L., & Wang, C. (2016, May). Customer-Customer Interactions (CCIs) at Conferences: An Identity Approach. 2nd Global Tourism & Hospitality Conference, Hong Kong, China, May 16-18.

Wiitala, J. & Hahm, J. (2016). Crisis expansion: How perceived image affects opportunities for tourism in Egypt. Proceedings of the 21^st Annual Graduate Education & Graduate Student Research Conference in Hospitality & Tourism, Philadelphia, Pennsylvania.

Books

Croes, R., & Rivera, M. (2015). Poverty Alleviation through Tourism Development: A Comprehensive and Integrated Approach. Apple Academic Press: Waretown, NJ.

Correia, A., Gnoth, J., Kozak, M. and Fyall, A. (2015). Marketing Places and Spaces. Bingley, UK: Emerald Group Publishing Limited. ISBN 1-784-419400.

Book Chapters

Fyall, A. (2015). Case study, tourism. In J. Jafari & H. Xiao (eds.), Encyclopedia of Tourism, New York, USA: Springer Publishing Company.

Glaser, K. (ed.) (2015). Terrorism and the Economy. Impacts on the Capital Market and the Global Tourism Industry. Van Niekerk, M & Pizam, A. How do Terrorism and Tourism Co-exist in Turbulent Times? An Introduction to a Conflicting Relationship. Eleven International Publishing, The Hague.

Encyclopedia Entries

Okumus, F. & van Niekerk, M. (2015). Multidisciplinary, Tourism. In J. Jafari & H. Xiao (eds.). Encyclopedia of Tourism, Springer, DOI: http://dx.doi.org/10.1007/978-3-319-01669-6_453-1

Journal Articles

Barreda, A.A., and Kizildag, M. (2015). Who are the bulls and bears in global lodging markets? Journal of Hospitality Financial Management, 23(2), 95-106.

Bilgihan, A., Nusair, K. Berrerda, A., and Okumus, F. (2015). Generating Brand Awareness in Online Social Networks. Computers in Human Behavior. 50, pp.600-609.

Bilgihan*, A., Okumus, F., Nusair, K. and Cobanoglu, C. (2015). Website Features, Online Customer Experience and E-Loyalty. Information and Management. 52 (6), pp. 668–678.

Bilgihan, A., Wang, Y.C. (2015). How Can Hospitality Organizations Create IT Induced Competitive Advantage? A Theoretical Framework. Management Decision. In press.

Cai, L.A., Wei, W., Lu, Y., & Day, J. (2015). College students’ decision-making for study abroad – Anecdotes from a U.S. hospitality and tourism internship program in China. Journal of Teaching in Travel & Tourism, 15(1), 48-73.

Croes, R., & Rivera, M. (2015). Tourism potential to benefit the poor: a social accounting matrix model applied to Ecuador. Tourism Economics. http://dx.doi.org/10.5367/te.2015.0495.

Fuchs, G., Chen, P. J. and Pizam, A. “Are Travel Purchases More Satisfactory than Non-Travel Experiential Purchases and Material Purchases?: An Exploratory Study” accepted for publication in Tourism Analysis: an Interdisciplinary Journal (2015) pp.

Gregory, A. M., Parsa, H. G., Nusair, K., Kwun, D. J., & Putreyu, S. (2015). Examining the effects of vacation ownership product attributes on customer satisfaction: An investigation of product purchase and use. International Journal of Contemporary Hospitality Management, 27(1), 52-70. (SSCI)

Hahm, J., Breiter, D., Severt, K., Wang, Y., & Fjelstul, J. (2015). The relationship between sense of community and satisfaction on future intentions to attend an association’s annual meeting. Tourism Management, 52, pp. 151-160. (SSCI)

Harris, K.J., Murphy, K.S., DiPietro, R.B., Rivera, G., (2015). Food Safety Inspections Results: A Comparison of Ethnic-Operated Restaurants to Non-Ethnic-Operated Restaurants. International Journal of Hospitality Management, 46, 190-199. doi:10.1016/j.ijhm.2015.02.004 (SSCI)

Hua, N., Morison, C., & DeFranco, A. (2015). “The Other Side of Technology Adoption: Examining the Relationships between E-Commerce Expenses and Hotel Performance.” International Journal of Hospitality Management. 45, 109-120. (SSCI)

Jang, Yeajin, Ro, Heejung & Kim, Tae-hee. (2015). Social-servicescape: The impact of social factors on restaurant image and return intentions. International Journal of Hospitality & Tourism Administration, 16 (3), 290-309.

Kang, J., Manthiou, A., Kim, I., & Hyun, S.H. (Accepted, 2015). Recollection of the sea cruise: The role of cruise photos and other passengers on the ship. Journal of Travel & Tourism Marketing. DOI: 10.1080/10548408.2015.1117409. (SSCI)

Kang, J., Tang, R., & Fiore, A. (2015). Restaurant brand pages on Facebook: Do active member participation and monetary sales promotions matter? International Journal of Contemporary Hospitality Management. 27 (7), 1662-1684. (SSCI)

Kang, J., Tang, L., & Lee, J. Y. (2015). Self-Congruity and Functional Congruity in Brand Loyalty. Journal of Hospitality & Tourism Research 39(1), 105-131. (SSCI)

Kang, J., Jun, J., & Wohlsdorf-Arendt, S. (2015). Understanding customers’ healthy food choices at casual dining restaurants: Using the Value-Attitude-Behavior model. International Journal of Hospitality Management, 48, 12-21. (SSCI)

Kizildag, M. (2015). Financial leverage phenomenon in hospitality industry sub-sector portfolios. International Journal of Contemporary Hospitality Management, 27(8), 1949-1978. (SSCI)

Lee, S., Croes, R., & Rivera, M. (2015). Exploring the role of human judgment in a discount decision making in the lodging industry. Journal of Hospitality Financial Management 23(1), 45-62.

Lee, S., & Lee, J. (2015). Moderating impacts of transaction utility on relationships among price, quality, and value in the lodging industry, Journal of Foodservice Business Research, 18(4).

Li, X., and Wang, Y.C. (2015). Present and Future Website Marketing Activities in the US Hotels: Change Propensity Analysis. International Journal of Hospitality Management (SSCI). In press.

Manthiou, A., Kang, J., Surmajan, N., & Tang. L. (2015). The incorporation of consumer experience into the branding process: An investigation of name-brand hotels. International Journal of Tourism Research. DOI: 10.1002/jtr.2037. (SSCI)

Ndebele, P., Chen, P. and Okumus, F. (accepted for publication). Going beyond recycling by embracing total sustainability: A case study of Rosen Hotels, Journal of Hospitality and Tourism Cases – published late 2015.

Olson, Eric D. & Ro, Heejung. (2015). A typology of gay consumers’ interaction styles on complaining propensity. Journal of Homosexuality, 62, 664-682.

Ozturk, A. B., Ozer, O., & Caliskan, U. (2015).The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey. Tourism Review, 70(3), 232-242.

Ozturk, A. B., & Hancer, M. (2015). The effects of demographics and past experience on RFID technology acceptance in the hospitality Industry. International Journal of Hospitality & Tourism Administration, 16(3), 275-289.

Park, J. Y., & Jang, S. C. S. (2015). You got a free upgrade? What about me?: The Consequences of Unearned Preferential Treatment. Tourism Management, 50, 59-68. (SSCI)

Pizam, A. “Customer Saboteurs and ‘Badvocates’, “International Journal of Hospitality Management, Vol. 45, pp. 145-146 (2015).

Pizam, A. “Lifestyle Hotels: Consistency and Uniformity vs. Individuality and Personalization,” International Journal of Hospitality Management, Vol. 46, pp. (2015)

Ridderstaat, J., & Croes, R. (2015). The link between money supply and tourism demand cycles: A case study of two Caribbean destinations. Journal of Travel Research, DOI: 10.1177/0047287515619695. (SSCI)

Rivera, M., Croes, R., & Zhong, Y. (2015). Developing Mobile Tourism Services for a Destination: the Case of Aruba. International Journal of Contemporary Hospitality Management (Accepted). (SSCI)

Rivera, M. and Pizam, A., “Advances in Hospitality Research; from Rodney Dangerfield to Aretha Franklin,” International Journal of Contemporary Hospitality Management Vol. 28 No. 3 (2015) pp.

Rivera, M., Semrad, K., & Croes, R. (2015). The Internationalization benefits of a music festival: The case of the Curacao North Sea Jazz Festival. Tourism Economics, DOI: http://dx.doi.org/10.5367/te.2015.0485.

Rivera, M., Semrad, K., & Croes, R. (2015).The five E’s in festival experience in the context of Gen Y: Evidence form a small island destination. Revista Española de Investigación en Marketing ESIC (REIMKE), 19(2), 95-106.

Ro, Heejung & Mattila, Anna S. (2015). Silent voices: non-behavioral reactions to service failures. Services Marketing Quality, 36(2), 95-111.

Ro, Heejung. (2015). Customer dissatisfaction responses to the restaurant service failures: Insights into non-complainers from a relational perspective. Journal of Hospitality Marketing and Management, 24, 435-456.

Severt, K. & Fjelstul, J. (2015). Evaluating RV campground attributes using IPA analysis. Journal of Tourism Insights 6(1).

Sorokina, E., S., Murphy, K. S. (2015). Why Fast Casual is Winning. Journal of Hospitality and Tourism Case Studies. In press.

Todd, L., Leask, A. and Fyall, A. (2015). Destination Competitiveness: A Comparative Study of Hong Kong, Macau and Singapore. Tourism Analysis 20 (6), 593-605. http://www.ingentaconnect.com/content/cog/ta/2015/00000020/00000006/art00002

Torres, E. N., Singh, D., & Robertson-Ring, A. (2015). Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry. International Journal of Hospitality Management, 50, 77-83. (SSCI)

Torres, E., & Singh, D. (2015). Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry. International Journal of Hospitality Management, 50, 77-83. (SSCI)

Torres, E.N. (2015). The influence of others on the vacation experience: An ethnographic study of psychographics, decision-making, and group dynamics among young travelers. Journal of Hospitality Marketing and Management, 24 (8), 826-856.

Torres, E.N., Adler, H., Behnke, C., Miao, L., Lehto, X. (2015). The use of consumer generated feedback in the hotel industry: Current practices and their effects on quality. International Journal of Hospitality and Tourism Administration, 16 (3), 224-250.

Tosun, C., Dedeoglu, B. and Fyall, A. (2015). Destination Service Quality, Affective Image and Revisit Intention: The Moderating Role of Past Experience. Journal of Destination Marketing & Management 4 (4), 222-234. (SSCI)

Van Niekerk, M & Getz, D. (2015). The identification and differentiation of festival stakeholders: A new perspective. Event Management (Accepted April 2015 waiting publication).

Van Niekerk, M. 2015. Applicability and usefulness of the stakeholder strategy matrix for festival management. Event Management (Accepted April 2015 waiting publication).

Xiang, Y., Isbister, D. and Okumus, F. (2015). Impact of Rural Tourism Development on Subjective Well-Being Rural Chinese Woman. International Journal of Tourism Anthropology, 4 (3), pp. 252- 28.

Van Niekerk, M. and Pizam, A., “How do Tourism and terrorism Co-exist in Turbulent Times?” accepted for publication in : Glaser, Karin (ed.) Terrorism and the Economy. Impacts on the Capital Market and the Global Tourism Industry. The Hague: Eleven International Publishing, (2015) pp.

Conference Proceedings

Barreda, A., Nusair, K., Okumus, F. & Bilgihan, A. (December, 2015). Brand Management In E-Commerce: A case of Website Interactivity for Hotel Businesses. 9th Biannual Iberoamerican Academy of Management Conference- Santiago-Chile.

Barreda, A., Okumus, F., Nusair, K., & Bilgihan, A. (December, 2015). The Impact of Knowledge Sharing and Knowledge Management on Innovation capacity and Financial Performance in the Business Environment. 9th Biannual Iberoamerican Academy of Management Conference- Santiago-Chile.

Barreda, A., Okumus, F., Nusair, K., Bilgihan, A., & Ozturk, A. (2015). The influence of website interactivity on brand experience, brand equity, brand choice, and brand associations: A behavioral intention approach in hotel websites, iHITA (June), Austin, TX

Barreda, A., Okumus, F., Nusair, K., Bilgihan, A., & Ozturk, A. B., (2015). The Influence of Website Interactivity on Brand Experience, Brand Equity, Brand Choice, and Brand Associations: A Behavioral Intention Approach in Hotel Websites. IHITA 21st Annual Research Conference, June 14, 2015, Austin, TX, USA.

Breiter, D. and Tasci, A. (2015) Sports travelers’ destination image and loyalty. EuroCHRIE Annual Conference. Manchester, UK. Conference, Orlando, Florida.

DeFranco, A., Morosan, C., & Hua, N. (2015). “Moderating Impact of E-Commerce Expenses on Financial Performance: Examine the role of Size in American Upper Upscale Hotels.” Proceedings. The 5th Conference of the International Association for Tourism Economics, Hong Kong, China.

De Martino, M., van Niekerk, M. & Okumus, F. (2015) Knowledge transfer and innovation among tourism destinations. The t-Forum 2015 Global Conference: Tourism Intelligence in Action, Naples, 4-7 May 2015.

De Martino, Morvillo, A., van Niekerk, M. & Okumus, F. (2015). Relationship networks: Cross-fertilizing the knowledge on tourism destinations and seaports’ competitiveness. 3rd World Research Summit for Tourism and Hospitality and 1st USA-China Tourism Research Summit. 15-19 December 2015 in Orlando, Florida USA.

Fjelstul, J., Fyall, A. and Templeton, A. (2015). Drive Tourism: Evidence from the Road. Resort and Commercial Recreation Association National Conference, Captive Island Florida.

Fjelstul, J., Fyall, A. and Templeton, A. (2015). Sustainable Drive Tourism … Shades of Grey or True Green? 3rd World Research Summit for Tourism and Hospitality – Transforming Partnerships. December, Orlando, Florida.

Fjelstul, J., Fyall, A., & Templeton, A. (2015). Shades of Grey…or True Green? 3rd World Research Summit for Tourism and Hospitality: Transforming Partnerships. Fall, 2015, Orlando, FL; Graduate Student Research Conference in Hospitality & Tourism, Philadelphia,

Fu, X., & Wei, W., & Wang, Y. (2015, December). Assessing work-related psychology and behavior among hotel employees in China: From the perspective of need fulfilment. 3rd World Research Summit for Tourism and Hospitality and 1st U.S.A.-China Tourism Research Summit: Transforming Partnerships, Orlando, FL U.S.A., Dec. 15-19.

Graebner, D.S., & Lee, J. (2015). (Accepted for poster presentation) The moderating effect of service scripts on the relationship between emotional intelligence and job performance in an inbound call center setting, 3rd World Research Summit for Tourism and Hospitality and 1st USA-China Tourism Research Summit: Transforming Partnerships, Orlando, FL, 15-19 December 2015

Hahm, J. & Severt, K. (2015). The image of Alabama as a tourism destination and the importance of destination marketing. Proceedings of the 2015 Annual ICHRIE Summer Conference, Orlando, Florida.

Holm, M., & Croes, R. (2015). An exploration of an Edgeworker’s subjective wellbeing in Tourism, 2015 ICHRIE Annual Conference, July 27-29, Orlando, Florida.

Hua, N., O’Neill, J., Nusair, K., & Singh, D. (2015). “Does Paying a Higher Royalty Fee Command a Higher RevPAR? Evidence from the Hotel Industry in the United States.” Proceedings. The 2015 I-CHRIE Annual Conference & Exposition, Orlando, USA.

Hua, N., O’Neill, M., & Singh, D. (2015). Does Paying Higher Franchise Fees Command Higher RevPAR? Presented at the 2015 Annual I-CHRIE Conference, Orlando, FL.

Kang, J. & Kwun, D. (June, 2015). Investigating Cruisers’ Activity-Based Segmentation. World Conference on Business and Management (WCBM), Seoul, Korea.

Kim, S., Hua, N., & Upneja, A. (2015). “What Drives Restaurants Bankrupt? A Survival Analysis Perspective.” Proceedings. The International Work-Conference on Time Series (ITISE 2015), Granada, Spain.

Kizildag, M. (December, 2015). Dispersion in levered equity returns when trading on equity exists. Poster presented at the 3rd World Research Summit for Tourism and Hospitality and 1st USA-China Tourism Research Summit: Transforming Partnerships. Orlando, FL.

Kizildag, M., Ozdemir, O., & Altin M. (November, 2015). Pricing and stochastic volatility modelling of REITs. Paper presented at the 28th Annual Association of Hospitality Financial Management Educators (AHFME) Research Symposium. New York City, NY.

Kizildag, M., & Khalilzadeh, J. (July, 2015). Equity REITs’ yield with data envelopment analysis and higher-order moments properties. Poster presented at 2015 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Annual Conference and Market Place. Orlando, FL.

Koseoglu, M. A. and Okumus, F. (2015). Bibliometrics Studies on Tourism: Past, Present, and Emerged Opportunities, 3rd World Research Summit for Tourism and Hospitality and 1st USA-China Tourism Research Summit: Transforming Partnerships, 15-19 December 2015, Orlando, FL, USA (stand up presentation).

Knott, B., Fyall, A. and Jones, I. (2015). The Role of Events in Sustaining the Nation-Branding Momentum of a Sport Mega-Event. 3rd World Research Summit for Tourism and Hospitality – Transforming Partnerships. December, Orlando, Florida.

Kubickova, M., & Croes, R. (2015). Does residents’ quality of life matter in tourism competitiveness? 2015 ICHRIE Annual Conference, July 27-29, Orlando, Florida.

Kubickova, M., & Croes, R. (2015). The role of government in tourism competitiveness. EuroChrie 2015, October 15-17, Manchester, UK.

Lefrid, M., Murphy, K.S., Severt, D. (2015). Servant Leadership: Does treating Employees as Internal Customers Influence Job Satisfaction and Organizational Commitment in Casual restaurants? 3rd World Research Summit for Tourism and Hospitality, Orlando, Florida, USA, December 15-19, 2015.

Ma, J., Almanza, B., Lee, J., Ghiselli, R., Behnke, C., & Sydnor, S. (2015). (Accepted for stand-up presentation) Foodservice Design: Are restaurants meeting older consumers’ preferences? The 2015 International CHRIE (Council of Hotel, Restaurant, and Institutional Educators) Conference. Orlando, Florida, July 29-31.

Ma, J., Almanza, B., Ghiselli, R., Lee, J., Behnke, C., & Sydnor, S. (2015). (Accepted for poster presentation) Foodservice Design: Are restaurants providing what older consumers prefer? The Twentieth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Tampa, Florida, January 8-10.

Makki, A., Ozturk, A., & Singh, D. (2015). Perceived Risk Dimensions, Self-Efficacy, Innovativeness and Behavioral Intentions for NFC Mobile Payment Systems. Presented at the 2015 Annual I-CHRIE Conference, Orlando, FL.

Makki, A., Singh, D., & Ozturk, A. (2015). Effects of Last Minute Mobile App Usage, Average Daily Rate, and Occupancy on Hotel Bottom-Line Profitability. Presented at the 2015 Annual I-CHRIE Conference, Orlando, FL.

Makki, A., Singh, D., & Ozturk, A. (2015). The Impact of Last-Minute Mobile App Hotel Bookings on Demand Uncertainty. Presented at the 20th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Tampa, Florida.

Makki, A*., Singh, D., & Ozturk, A. B. (2015). Effects of Last Minute Mobile App Usage, Average Daily Rate, and Occupancy on Hotel Bottom-Line Profitability. International CHRIE Conference, July 29 –July 31, 2015, Orlando, Florida, USA.

Manthiou A., Kang, J., & Hyun, S. H. (June, 2015). An integration of cognitive appraisal theory and script theory in the luxury tourism sector: The bridging role of recollection. The 2015 Global Fashion Management Conference (GFMC), Florence, Italy.

Mejia, C., & Torres, E.N. (2015, December). Asynchronous video interviewing practices in the hospitality industry: Qualitative pilot test utilizing UTAUT. Paper presented at the World Tourism Research Summit in Orlando, FL.

Ozturk, A. B., Bilgihan, A., Nusair, K., & Okumus, Fevzi. (2015). Mobile Booking Technology in the Hotel Industry. 3rd International Academic Conference on Social Sciences (IACSS 2015), July 25 to 26, Istanbul, Turkey.

Ozturk, A., Nusair, K., Bilgihan, A., & Okumus, F. (2015). Mobile booking technology in the hotel industry, 3rd International Academic Conference on Social Sciences (IACSS) (July), Istanbul, Turkey.

Park, K., Ha, J., & Park, J. Y. (2015). An experimental investigation of online hotel booking intentions. 6th KAHTEA Conference, Las Vegas, U.S.A.

Park, J. Y., & Jang, S. C. S. (2015). Did I purchase a tourism product with a right discount?: The counterfactual thinking in tourism product. 2015 ICHRIE Conference, Orlando, Florida, USA.

Park, K., Ha, J., & Park, J. Y. (2015). Make reservations following other people: Dynamics among popularity, scarcity, and consumers’ ratings. 2015 ICHRIE Conference, Orlando, Florida, USA.

Ridderstaat, J., & Croes, R. (2015). The connection between money supply and tourism demand cycles: a case study of Caribbean destinations. 3th World Research Summit for Tourism and Hospitality, December 15-17, Orlando, Florida.

Singh, D. (2015). Assessing the Impact of Business Cycles on the Operating Efficiency of Lodging Firms. Presented at the 3rd World Research Summit2015, Orlando, FL.

Sorokina, E., & Croes, R. (2015). Adaptive vs Rational consumer expectations” a new perspective. 2015 ICHRIE Annual Conference, July 27-29, Orlando, Florida

Sorokina, E., Severt, D., & Croes, R. (2015). Linking the concepts of services experiences with service expectations. 3th World Research Summit for Tourism and Hospitality, December 15-17, Orlando, Florida.

Spyriadis, T., Fyall, A. and Fletcher, J. (2015). Managerial Challenges in Evaluating the Organizational Performance of Destination Management Organizations. 3rd World Research Summit for Tourism and Hospitality – Transforming Partnerships. December, Orlando, Florida.

Templeton, A., Fyall, A. and Fjelstul, J. (2015). Drive Tourism: Evidence from the Road. ESTC North America: Transforming our World through Sustainable Tourism Solutions. January, Tampa, Florida.

Templeton, A., & Lee, J. (2015). (Accepted for poster presentation) Wrangling and Releasing Dudes: The Impact of Motivational Theory on Purchase Intentions of Dude Ranch Vacations, The 2015 International CHRIE (Council of Hotel, Restaurant, and Institutional Educators) Conference. Orlando, Florida, July 29-31.

Torres, E.N. (2015, July). Uncovering the travel values of a generation through ethnographic inquiry. Paper presented at the ICHRIE meeting in Orlando, FL.

Torres, E.N., & Mejia, C. (2015, July). Examining the effectiveness of asynchronous video interviews in the hospitality industry. Paper presented at the ICHRIE meeting in Orlando, FL.

Torres, E.N., & Wei, W. (2015, October). Customer emotions throughout the vacation experience: The momentary and enduring effects of guest affect. Paper presented at the EuroCHRIE meeting in Manchester, UK.

Vanegas, M., & Croes, R. (2015). Poverty and sector growth in CAFTE-DR: Is tourism the answer? 3th World Research Summit for Tourism and Hospitality, December 15-17, Orlando, Florida.

Wei, W., Ozturk, A.B., Hua, N. & van Niekerk, M. (2015). Impact of mobile application integration and convention size on attendee engagement and commitment. International Conference on Events (ICE 2015), September 7-9, 2015 in Macau.

Wei, W., Hua, N., Fu, X., & Guchait, P. (2015, December). The effects of hotels’ error management culture in response to information security breach on consumer behavior, trust, and commitment. 3rd World Research Summit for Tourism and Hospitality and 1st U.S.A.-China Tourism Research Summit: Transforming Partnerships, Orlando, FL U.S.A., Dec. 15-19.

Wei, W., Ozturk, A., Hua, N., & Van Niekerk, M. (2015, September). Impacts of mobile app integration on attendee engagement and commitment: A comparison between small versus large conferences. International Conference on Events, Macau, China, Sept. 7-9.

Wei, W., Ozturk, A. B., Hua, N., & Van Niekerk, M. (2015). Impact of Mobile Application Integration and Convention Size on Attendee Engagement and Commitment. 3rd International Conference on Events (ICE), 7-9 September 2015, Macao SAR, China.

Wei, W., & Torres, E.N. (2015, October). Consumer Experiences at Self-Service Technologies-Mediated Service Encounters. Pape presented at the EuroCHRIE meeting in Manchester, U.K.

Xiao, Q., Bai, B., Hua, N. & Wei Liu. (2015). “Examining the Effects of Market Orientation on Hotel Performance.” Proceedings. The 2015 I-CHRIE Annual Conference & Exposition, Orlando, USA.

Yost, E., & Croes, R. (2015). Conditions Associated with Increased Risk of Fraud: A Model for Publicly Traded Restaurant Companies. 32nd International Association of Hospitality Financial Management Education Research Symposium. New York University, N.Y., November 7, 2015.

Encyclopedia Entries

Van Niekerk, M. (2014). Landmark, Tourism. In J. Jafari & H. Xiao (eds.). Encyclopedia of Tourism, Springer, DOI: http://dx.doi.org/10.1007/978-3-319-01669-6_653-1

External Award

2nd Place Johnson & Wales Case Study Competition; International CHRIE July 2014 Mejia, C. & Lavendol, V. 2014: “Who’s the boss? Millennials managing across generations in the hospitality industry”. Journal of Hospitality & Tourism Cases 2 (4), 11-20

Journal Articles

Albus, Heidi & Ro, Heejung. (2014). Corporate social responsibility: The effect of green practices in a service recovery. Journal of Hospitality & Tourism Research (SSCI journal). In press.

Barreda, A., Nusair, K. Okumus, A. and Bilgihan, A. (2014 accepted for publication). The Mediating effect of Virtual Interactivity in Travel Related Online Social Network Websites. International Journal of Hospitality and Tourism Administration.

Bilgihan, A., Nusair, K. & Okumus, F. (2014). Hotel Website Features, Online Customer Experience and E-loyalty. The Services Industries Journal (SSCI journal). In press.

Bilgihan, A., Nusair, K., Okumus, F. & Bujisic, M. (2014). The Role of Demographics in Predicting e-Loyalty in Social Network Websites. Journal of Information Science and Technology, 9 (2). In press.

Bilgihan, A. Okumus, F. & Nusair, K. (2014). Online Hotel Booking Experience: Flow Theory, Measuring Online Customer Experience and Managerial Implications,Journal of Information Technology & Tourism. 14, 49-71.

Bujisic, M., Hutchinson, J., & Bilgihan, F. (2014). The Application of Revenue Management in Beverage Operations. Journal of Foodservice Business Research. 17(4). In press.

Bujisic, M., Hutchinson, J., & Parsa, H.G. (2014), The Effect of Ambiance, Food, and Service Quality on Restaurant Customer Behavioral Intentions. International Journal Contemporary Hospitality Management. In press.

Chan, E., Hon, A., Chan. W and Okumus, F. (2014). An Empirical Study of Environmental Practices and Employee Ecological Behavior in the Hotel Industry. Journal of Hospitality and Tourism Research (SSCI journal). In press.

Chan, E. Hon, A. Chan, W. and Okumus, F. (2014). What Drives Employees’ Intentional to Implement Green Practices in Hotels? The Role of Knowledge, Awareness, Concern and Ecological Behaviour. International Journal of Hospitality Management (SSCI journal), 40, 20-28.

Chang, Y., Ko, Y. J., Tasci, A.D.A., Akiko, A., & Kim, T. (2014). Strategic matches of athlete endorsement in global markets: An associative learning perspective. International Journal of Sports Marketing and Sponsorship. In press.

Chathoth, P. Ungson, B. Altinay, L. Chan, E., Harrington, R. & Okumus, F. (2014). Barriers affecting organizational adoption of higher order customer engagement in tourism service interactions, Tourism Management (SSCI journal),42, 181-192.

Chathoth, P. Ungson, G., Harrington, R. Altinay, L. Okumus, F. and Chan, E. (2014). Conceptualization of Value Co-Creation in the Tourism Context, Prebensen, N. Chen, J. and Uysal, M. (Eds) Co-Creation of Experience Value A Tourist Behaviour Approach. In press.

Croes, R. (2014). The role of tourism in poverty reduction: An empirical assessment. Tourism Economics, 20(2), 207-226.

Croes, R. (2014). Tourism and Poverty Reduction in Latin America: where does the region stand? Worldwide Hospitality and Tourism Themes Journal, 6(3), 261-276.

Ernest Lasten and Abraham Pizam, “A Blueprint/Model for Planning and Designing Staged-Authentic Heritage Attractions” Journal of Hospitality and Tourism, Vol. 11, No. 2 (2014), pp.1-21.

Fjelstul, J. (2014). RV Association Members’ Profile: A Demographic Segmentation and Lifestyle Exploration. Journal of Tourism Insights. In press.

Fjelstul, J. & Fyall, A. (2014). Sustainable Drive Tourism: A catalyst for change. International Journal of Tourism Research. In press.

Fyall, A. (2014). Marketing Collaboration. McCabe, S. (ed). Handbook of Tourism Marketing. Routledge: Abingdon, pp.151-164. ISBN 978-0-415-59703-6.

Ghiselli, R., Lee, J., & Almanza, B. (2014) Foodservice design: assessing the importance of physical features to older consumers, Journal of Foodservice Business Research, 17(4). In press.

Gregory, A. M., Parsa, H. G., Nusair, K., Kwun, D. J., & Putreyu, S. (2014). Application of the Kano Model in Understanding Consumer Preferences and Product Attributes in the Vacation Ownership Industry. International Journal of Contemporary Hospitality Management. In press.

Gregory, A., Parsa, H.G., Nusair, K., Kwun, D., & Putrevu, S. (2014) Assessment of product and service attributes and consumers’ preferences in the vacation ownership industry using the Kano model, International Journal of Contemporary Hospitality Management, 27(1). In press.

Harris, K.J., DiPietro, R.B., Murphy, K.S., Rivera, G., (2014). Critical Food Safety Violations in Florida: Relationship to Location and Chain vs. Non-Chain Restaurants. International Journal of Hospitality Management (SSCI journal), 38, 57-64.

Hayat, A., Severt, K., Breiter, D., Nusair, K. and Okumus, F. (2014). Attributes influencing meeting planners’ destination selection: A case of Orlando, FL. Event Management. In press.

Hoppen, A., Brown, L. and Fyall, A. (2014). Literary Tourism: Opportunities and Challenges for the Marketing and Branding of Destinations. Journal of Destination Marketing & Management, 3(1), 37-47.

Hyun, S.H. & Kang, J. (2014). A better investment in luxury restaurants: Environmental or non-environmental cues. International Journal of Hospitality Management. In press.

Jang, Yeajin, Ro, Heejung, & Kim, Tae-hee. (2014). Social-servicescape: The impact of social factors on restaurant image and return intentions. International Journal of Hospitality & Tourism Administration. In press.

Jun, J., Kang, J., & Wohlsdorf-Arendt, S. (2014). The effects of health value on healthful food selection at restaurants: Considering the role of attitudes toward taste and healthfulness of healthy foods. International Journal of Hospitality Management. In press.

Kang, J., Tang, R., & Fiore, A. (2014). Enhancing consumer-brand relationships on restaurant Facebook Fan Pages: Maximizing consumer benefits and increasing active participation. International Journal of Hospitality Management, 36, 145-155.

Kang, J., Tang, L., and Lee, J. Y. (2014). Self-Congruity and Functional Congruity in Brand Loyalty. Journal of Hospitality & Tourism Research. In press.

Kasim, A., Gursoy, D., Okumus, F. Wong, A. & Mahasneh, M. (2014). The Importance of water management in hotels: A framework for sustainability through innovation. Journal of Sustainable Tourism (SSCI journal). In press.

Kim, G., Ro, H., & Hutchinson, J., & Kwun, D. J. (2014). The effect of jay-customer behaviors on employee job stress and job satisfaction. Journal of Hospitality and Tourism Management Administration. In press.

Kizildag, M. (2014). Underlying factors of Ups and Downs in financial leverage overtime. International Journal of Hospitality Management. In press.

Leask, A., Fyall, A. and Barron, P. (2014). Generation Y: An Agenda for Future Visitor Attraction Research. International Journal of Tourism Research (SSCI journal). In press.

Lee, J. Choi, Y. and Breiter, D. (2014). An exploratory study of convention destination competitiveness from attendees’ perspective: IPA and repeated measures of MANOVA. Journal of Hospitality & Tourism Research (SSCI journal). In press.

Madanoglu, M., Okumus, F. & Avci, U. (2014). Building a Case against Strategic Equifinality: Hybrid Ideal Type Service Organizations in a Developing Country, Management Decision (SSCI journal),52 (6).

Manthiou, K., Kang, J., & Schrier, T. (2014). A visitor-based brand equity perspective: The case of a public festival. Tourism Review. In press.

Mejia, C. & Lavendol, V. 2014: “Who’s the boss? Millennials managing across generations in the hospitality industry”. Journal of Hospitality & Tourism Cases 2 (4) 11-20

Milman, A. & Dickson, D. R. (2014). Employment characteristics and retention predictors among hourly employees in large U.S. theme parks and attractions. International Journal of Contemporary Hospitality Management, 26(3). In press.

Murphy, K. S., Bilgihan, A., Boseo, M. & Kubickova, M. (2014) There is no ‘I’ in recovery: Hotel Managements’ perspective of Service Recovery. Journal of Quality Assurance in Hospitality and Tourism. 16 (3). In press.

Murphy, K. S., Khan, M. (2014). Cultural Dimensions In A Restaurant Setting. Journal of Hospitality and Tourism Case Studies. In press.

Okumus, F. Koyuncu, M. Gunlu, E.(2014). Strategic Management. Seckin Publishing, Ankara, Turkey (in Turkish). (2^nd Edition).

Olsen, E. & Murphy, K. S., Ro, H. (2014). An Exploratory Study of Home Brewers’ Motivational Factors. Journal of Food Service Business Research. 17 (3). In press.

Ozturk, B. A., & Hancer, M. (2014). Hotel and IT decision maker characteristics and information technology adoption relationship in the hotel Industry. Journal of Hospitality and Tourism Technology, 5(2). In press.

Ozturk, B. A., Hancer, M. & Wang, C. Y. (2014). Interpersonal trust, organizational culture and turnover intention in hotels: A cross level perspective. Tourism Analysis, 19(2). In press.

Ozturk, A. & Van Niekerk, M. 2014. A journey over a decade: Volume or value a policy decision for Turkey’s tourism industry. Journal of Destination Marketing and Management. In press.

Ozturk, B. A., & Van Niekerk, M. (2014). Volume or Value: A Policy decision for Turkey’s tourism industry. Journal of Destination Marketing and Management. In press.

Pizam, A. “Are Tourist Destinations Healthy?” International Journal of Hospitality Management, Vol. 39, pp. 164-166, (2014).

Pizam, A. “Guest Engagement or Service Efficiency?” International Journal of Hospitality Management, Vol. 40, pp. 150-151 (2014).

Pizam, A. “Hotel Fees: A Minor Irritant or a New Trend?” International Journal of Hospitality Management,Vol. 44, pp. 172-173 (2014).

Pizam, A. “Hotels for Business Women Travelers” International Journal of Hospitality Management, Vol. 41, pp. 158-159, (2014).

Pizam, A. “Hotel Online Privacy” International Journal of Hospitality Management, Vol. 35, p. A1, (2014).

Pizam, A. “Peer-to-Peer Travel: Blessing or Blight” International Journal of Hospitality Management, Vol. 38, 118-119, (2014).

Pizam, A. “Senior Living Facilities: the New Frontier of Hospitality Management” International Journal of Hospitality Management, Vol. 43, pp.145-146, (2014).

Pizam, A. “The Need for Cross-Cultural Competence Training” International Journal of Hospitality Management, Vol. 37, pp. A1-A2, (2014).

Pizam, A. “The Preferential Treatment of STEM Disciplines” International Journal of Hospitality Management, Vol. 36, pp. A1-A2, (2014).

Reichel, A., Fuchs, G., Pizam, A. and Poria, Y., “Occupational Self-Perceptions of Hotel Employees: An Exploratory Study,” Tourism Analysis. Vol. 19, No. 5, (2014) pp.

Ridderstaat, J., Croes, R. and Nijkamp, P. (2014). The Tourism Development- Quality of Life Nexus in a small island destination. Journal of Travel Research. In press.

Ridderstaat, J., Oduber, M., Croes, R., Nijkamp, P. & Martens, P. (2014). Impacts of Seasonal Patterns of Climate on Recurrent Fluctuations in Tourism demand: Evidence from Aruba. Tourism Management, 41, 245-256.

Ro, Heejung. (2014). Complaint, patience, and neglect: Responses to a dissatisfying service experience. Service Business, 8(2), 192-216.

Ro, Heejung. (2014). Customer dissatisfaction responses to the restaurant service failures: Insights into non-complainers from a relational perspective. Journal of Hospitality Marketing and Management. In press.

Ro, Heejung & Olson, Eric. D. (2014). The effects of social justice and stigma-consciousness on gay customers’ service recovery evaluation. Journal of Business Research (SSCI journal), 67(6), 1162-1169.

Semrad, K. & Villanueva, J. B. (2014). The tragedy of the commons: A dilemma in the use of backward economic linkages. Worldwide Hospitality and Tourism Themes Journal. In press.

Tang, C.H., & Lee, J. (2014). Employee satisfaction and long-run shareholder returns. The Service Industries Journal (SSCI journal). In press.

Tarca, S., Murphy, K. S. (2014). Restaurant Inspecting for Success: An Investigation of Sanitation Inspection Rating Systems Across the United States. Journal of Hospitality and Tourism Case Studies. In press.

Tasci, A.D.A., Croes, R., & Bartels, J. (2014). Rise and Fall of Community-Based Tourism – Facilitators, Inhibitors and Outcomes. Worldwide Hospitality and Tourism Themes. In press.

Tasci, A., Croes, R. and Bartels, J. (2014). The Dance of Nash and Karenina in Community-Based Tourism Marketing and Branding. Worldwide Hospitality and Tourism Themes, 6(3), 293-300.

Tasci, A.D.A., Denizci-Guillet, B. & Gartner, W. C. (2014). Hospitality industry uniforms as an element of destination brands. Tourism Review. In press.

Tasci, A., Pizam, A. and Croes, R., “The Return on Investment for Undergraduate Degrees in Hospitality and Tourism Management, accepted for publication in Tourism Economics.

Torres, E. (2014). Deconstructing service quality and customer satisfaction: Challenges and directions for future research. Journal of Hospitality Marketing and Management, 23 (7). In press.

Torres, E., Adler, H., & Behnke, C. (2014). Stars, diamonds, and other shiny things: The use of expert and consumer feedback in the hotel industry. Journal of Hospitality and Tourism Management. In press.

Torres, E., Fu, X., & Lehto, X. (2014). Examining the key drivers of customer delight in a hotel experience: A cross-cultural perspective. International Journal of Hospitality Management, 36, 255-262.

Torres, E., Fu, X., Lehto, X. (2014). What Drives Customer Delight: Exploring gender differences in the delight experience. Tourism Review. In press.

Van Niekerk, M. (2014). Advocating community participation and integrated tourism development planning in local destinations: The case of South Africa. Journal of Destination Marketing and Management, 3 (2), 82-84.

Van Niekerk, M. (2014). The role of the public sector in tourism destination management from a network relationship approach. Tourism Analysis. In press.

Van Niekerk, M. and Pizam, A. (2014). How do tourism and terrorism co-exist in turbulent times? Event International.

Wang, Y.C., and Pizam, A. (2014). Tourism Destination Marketing and Management: Theories and Applications. Beijing: China Tourism Publishing (Chinese version).

Yilmaz, S.S., & Tasci, A.D.A. (2014). Circumstantial Impact of Contact on Social Distance. Journal of Tourism and Cultural Change. In press.

Conference Proceedings

Berezina, K. and Semrad, K. (2014). “Do flash sales work? Finally, we have an understanding: Flash sales evaluation framework”. Forthcoming Proceedings of the 2014 iHITA Annual Research Conference, Los Angeles, CA, June 21 – 24.

Berezina, K. and Semrad, K. (2014). “Flash sales in the hotel industry: Research directions”. Proceedings of the 19th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Houston, TX, January 3-5, 2013.

Bilgihan, A., Okumus, B., & Ozturk, B. A. (2014). Factors Affecting Consumers’ Intention to Use Smartphone Diet Apps as Tools to Promote Healthy Eating Behavior. IHITA 21^th Annual Research Conference, June 22, 2014, Los Angeles, CA, USA (accepted).

Bujisic, M., Nusair, K. (2014). BEVQUAL: A Tool for Measuring Quality in Beverage Operations, 19^th Annual Graduate Education & Graduate Student Research, Houston, TX.

Bujisic, M., & Nusair, K. (2014). Customer Experience and Quality in Hedonic and Utilitarian Retail Settings. 7th Quality Conference in The Middle East, Dubai

Croes, R. and Semrad, K. (2014). Organizational infrastructure challenges in the tourism and MEEC industries that impede urban renewal strategies: The case of Guayaquil, Ecuador. The 4th Advances in Hospitality and Tourism Marketing and Management Conference, June 25-27, Mauritius.

Croes, R., Van Niekerk, M. & Whitwam, S. 2014. Tourism specialization and quality of life in small island destinations. Tourism Research Symposium 2014, Malta, 16-17 July 2014.

Holm, M., Murphy, K.S. (2014). CVB vs. DMC: An Exploration of Business Models. 19^th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Houston, Texas, January 3-5, 2014.

Ingram, W. M., Murphy, K. S. (2014). How and Why Recruiters Choose Hospitality and Tourism Programs for Hiring and the Importance of Advance Degrees to the Process. 19^th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Houston, Texas, January 3-5, 2014.

Kizildag, M., Khalilzadeh, J. (2014, May). Ex-post return efficiency of the investment trust funds using data envelopment analysis with higher-order moments framework. Paper presented at the Global Interdisciplinary Business-Economics Advancement Conference (GIBA). Tampa, FL.

Mejia, C. (2014). Increased student satisfaction through the use of ‘Storify’ curation software in a hospitality course project. ICHRIE 2014 Annual Conference, San Diego, CA, July 30 – August 1, 2014.

Mejia, C. & Phelan, K. V. (2014). Getting them ready for China: Preparing higher education students for global competence in the hospitality industry. ICHRIE 2014 Annual Conference, San Diego, CA, July 30 – August 1, 2014.

Mejia, C. & Wang, Y. (2014). The mediating role of LMX between societal protocols and retention of hotel workers in China: A qualitative investigation. ICHRIE 2014 Annual Conference, San Diego, CA, July 30 – August 1, 2014.

Mejia, C. & Wang, Y. (2014). Turnover among Chinese hotel workers: The relationship between societal protocols, LMX, and job satisfaction. Global Tourism & Hospitality Conference and Asia Tourism Forum, Hong Kong, 18-20 May 2014.

Mejia, C, Wang, Y., & Zhou, Y.-Q. (2014). Case study of hotel job information sources in Hangzhou, China: A social networking perspective. Global Tourism & Hospitality Conference and Asia Tourism Forum, Hong Kong, 18-20 May 2014.

Ozturk, B. A., Nusair, K., & Okumus, F. (2014). Examining the antecedents of loyalty intention in mobile hotel booking environment. IHITA 21^th Annual Research Conference, June 22, 2014, Los Angeles, CA, USA (accepted).

Ozturk, A. & Van Niekerk, M. 2014. Consumer Acceptance of Near Field Communication (NFC) Technology in the Hospitality Industry, GIBA Clear Water, Florida Conference. May 2014.

Ozturk, B. A., & Van Niekerk, M. (2014). Near field communication technology (NFC) in the Hoispitality Industry. Global Interdiciplinary Business-Economics Advancement Conference, 15-18 May, 2014, Tampa, FL, USA.

Semrad, K., Croes, R. and Villanueva, J. B. (2014). The Tragedy of the Commons and coordination problems within a developing country’s tourism industry. The 4th Advances in Hospitality and Tourism Marketing and Management Conference, June 25-27, Mauritius.

Torres, Singh, and Robertson-Ring (2014). CHRIE 2014- Assessing the impact of lodging properties online feedback on their financial performance.

Torres, E. & Van Niekerk, M. 2014. Incivility in a civilized environment: New perspectives from the hotel industry. EuroCHRIE, Dubai, August 2014.

Van Niekerk, M. 2014. First Time Festivals: What festival organizers can learn from festivalattendees. Global Tourism & Hospitality Conference and Asia Tourism Forum, Hong Kong, 18-20 May 2014.

Van Niekerk, M. & Ozturk, A. 2014. Developing a strategic framework for terrorism prevention and mitigation in sport events and festivals in the USA. 4^Th Advances in Hospitality and Tourism Marketing and Management Mauritius, 25-27 June 2014.

Astatryan, V., Slevitch, L., Larzelere, R., Morosan, C., & Kwun, D. J. (2013). Effects of psychological ownership on students’ commitment and satisfaction. Journal of Hospitality and Tourism Education, 25, 169-179.

Barreda, A. Nusair, K., Bilgihan, A. & Okumus, F. (2013). Developing a Brand Structure Pyramid Model for Travel Related Online Social Networks. Tourism Review, 68 (4), 49-70.

Barreda, A., Nusair, K., Wang, Y., Bilgihan, A., & Okumus, F. (2013). Brand Emotional Attachment in Travel Social Network Websites: The Long-Term Goal for Travel Organizations. 18th Graduate Education and Graduate Student Research Conference, Seattle, Washington.

Berezina, K. and Semrad, K. (2013). “Hotel flash sales: An industry perspective”. Proceedings of the 18th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Seattle, WA, January 3-5, 2013.

Berezina, K., Semrad, K., Cobanoglu, C., and Stepchenkova, S. (2013). “The managerial flash sales dash: Is there advantage or disadvantage at the finish line”. Proceedings of the 2nd World Research Summit for Tourism and Hospitality: Crossing the Bridge, Orlando, FL, December 15-17, 2013.

Bilgihan, A., Cobanoglu, C., Nusair, K., Okumus, F. & Bujisic, M. (2013). A Quantitative Study Exploring the Difference between Gaming Genre Preferences. Computer Games Journal, 2 (1), 19-40.

Bilgihan, A., Karadag, E., Cobanoglu, C. & Okumus, F. (2013). Research Note: Biometric Technology Applications and Trends in Hotels. FIU Hospitality Review. 31 (2), 1-18.

Breiter, D., Fjelstul, J. and Fyall, A. (2013). Exploring Wellbeing in Tradeshows and Exhibitions. Making Waves – Mega and Major Events, International Conference on Events, Bournemouth, UK, 3-5 July.

Bujisic, M. and Croes, R. (2013). Does Tourism Promote Peace? Contact Hypothesis in Tourism and Peace Research. 1st International Conference on Hospitality and Tourism Marketing (ICOHT 2013), 28th-29th of October 2013, Cinnamon Grand Hotel, Colombo, Sri Lanka.

Chang, Y., Akiko, A., Ko, Y. J., Tasci, A.D.A., & Kim, T. (2013). Strategic matches of athlete endorsement in global markets. 2013 North American Society for Sport Management Conference, Austin, TX. May, 2013.

Chathoth, P. Ungson, B. Altinay, L. Harrington, R. Okumus, F. & Chan, E. (2013). Co-production versus Co-creation: A process based Continuum in the Hotel Service Context. International Journal of Hospitality Management (SSCI journal), 32 (1), 11-20.

Chen, P., Chen, M. & Okumus, F. (2013). The Relationship of Travel Constraints and Destination Image. Tourism Management (SSCI journal), 35 (2), 198-208.

Chen, P.J., Hua, N., and Wang, Y.C. (2013). Mediating Perceived Travel Constraints: The Role of Destination Image. Journal of Travel and Tourism Marketing (SSCI journal), 30 (3), 201-221.

Chen, P., Singh, D., & Weinland, J. (2013). Exploring the Impact of Resort Quality, Unit Quality and Hospitality on Renter Satisfaction. Presented at the 2013 I-CHRIE Annual Conference & Exposition, St. Louis, MO.

Cobanoglu, C., Ayoun, B., Connolly, D., & Nusair, K. (2013). The effect of information technology steering committees on perceived IT management sophistication in hotels. International Journal of Hospitality & Tourism Administration, 14. In press.

Correia, A., Vaughan, R., Fyall, A. and Alford, P. (2013). The Influence of the Characteristics of (potential) partners on inter-business cooperation in the context of rural wine and tourism SMEs. Tourism & Management Studies International Conference, Olhão, Algarve, Portugal, 13-16 November, 2013.

Croes, R. (2013). Evaluation of tourism competitiveness and its effects on destination management: making a difference in Costa Rica? Dialogos, Octubre, 221-232.

Croes, R. (2013). Rekindling Poverty Reduction: The promise of Tourism. Conference on Tourism and Hospitality for Sustainable Regional Development, Yerevan, Armenia, June 28-30, 2013.

Croes, R. (2013). Tourism specialization and economic output in small island destinations. Tourism Review, 68(4), 34-48.

Croes, R. and Kubickova, M. (2013). From Potential to Ability to Compete: Towards a Performance-based Tourism Competitiveness Index. Journal of Destination Marketing & Management, 2(3), 145-154.

Croes, R. and Rivera, M. (2013). La Dicotomia de la Gestion Laboral en Empresas de QSR en Latino America. Coloquio Internacional- Turismo, medio ambiente y desarrollo. UCR, Sede del Pacifico, Noviembre 11.

Croes, R., Rivera, M., Lee, S. and Shapoval, V. (2013). Bok Tower Gardens: Maintaining relevance in a changing world. 2013 Euro ICHRIE, Freiburg, Germany, 16-19 October.

Croes, R. and Semrad, K. (2013). The relevance of cultural tourism as the next frontier for small island destinations. Journal of Hospitality and Tourism Research. In press.

Croes, R. and Vanegas, Sr., M. (2013). ‘Cointegration and Causality between Tourism and Poverty Reduction. In Dwyer, L. and Seetaram, N. (eds.). Recent development in the economics of Tourism. Edward Elgar Publishing, Cheltenham, UK.

Fjelstul, J. (2013). Exploring Pull Factor Influences at Campgrounds by RV Association Members. Journal of Tourism Insights, 4(1). In press.

Fjelstul, J. (2013). Resort and Commercial Recreation Association National Conference entitled Drive Tourism: Profiling the Solo Traveler. November, 2013, Fernandina Beach, Florida.

Fjelstul, J. & Severt, K. (2013). International Society of Travel and Tourism Educators 2013 Conference entitled Exploring Motivational Influences for RV Travel by Market Segmentation. Fall, 2013, Detroit.

Fletcher, J., Fyall, A., Gilbert, D. and Wanhill, S. (2013). Tourism Principles & Practice (Fifth Edition). Pearson Education: Harlow. ISBN 978-0-273-75827-3.

Fyall, A., Garrod, B., Jago, L. and North, S. (2013). Using Case Studies in International Event Education. Making Waves – Mega and Major Events, International Conference on Events, Bournemouth, UK, 3-5 July.

Fyall, A., Hartwell, H. and Hemingway, A. (2013). Nice Place to Live and Nice Place to Visit: Wellbeing Opportunities for Destination Development. 5th Advances in Tourism Marketing Conference, Faro, Portugal, 2-4 October, 2013.

Garrod, B. and Fyall, A. (eds) Contemporary Cases in Heritage – Volume 1. Goodfellow Publishers: Oxford, pp.1-8. ISBN 978-1-908999-54-2.

Garrod, B. and Fyall, A. (2013). Learning and Teaching with Case Studies. Garrod, B. and Fyall, A. (eds) Contemporary Cases in Heritage – Volume 1. Goodfellow Publishers: Oxford, pp.21-32. ISBN 978-1-908999-54-2.

Garrod, B. and Fyall, A. (2013). The Case Study Approach: Academic Pariah or Wrongly Maligned?

Gibson, J.W., Tesone, D.V. ,Greenwood, R., Mujtaba, B., Robbins, S., &Teahen, J. (2013). Meeting the challenge of assurance of learning: Perspectives from four business schools. American Journal of Management. 13(2). In press.

Gregory, A. (2013) Examining the impact of negative attributes on consumer preference and willingness to pay in the vacation ownership industry: A conjoint analysis, Journal of Tourism Research & Hospitality, 2(3), 8-13.

Gregory, A. (2013) Leveraging mobile devices to engage students and improve student outcomes: Evidence from hospitality education. 19^th Annual Sloan Consortium, Orlando, Florida

Gregory, A. M. (2013) Revenue Management in the Timeshare Industry. In P. Legoherel, E. Poutier, & A. Fyall. Revenue Management for Hospitality & Tourism. Oxford: Goodfellow Publishers Limited.

Gregory, A. & Parsa, H.G. (2013) Kano’s model: An integrative review of theory and applications to the field of hospitality and tourism, Journal of Hospitality Marketing and Management, 22(1), 25-46.

Hartwell, H., Hemingway, A., Fyall, A., Filimonau, V., Wall, S. and Short, N. (2013). Building Tourism and Wellbeing Policy: Engaging with the Public Health Agenda in the UK. Smith, M. and Puczko, L. (eds) Health Tourism and Hospitality” Spa, Wellness and Medical Travel (2nd Edition). Routledge: Abingdon, pp.397-402. ISBN 978-0-415-638654.

Kang, J. The role of functional and hedonic benefits in the success of restaurant brands’ Facebook pages: Community promotion and behavioral changes. International CHRIE Conference, St. Louis, Missouri, July, 2013.

Karson, K. & Murphy, K. S. (2013). Attracting Local Guests to Resort Food and Beverage Operations: The Case of the Orlando Resort & Spa. Journal of Food Service Business Research, 16 (4). In press.

Kizildag, M., Madanoglu, M., Lee, K., & Karadag, E. (2013, November). Organizational slack and firm performance of U.S. restaurant firms. Paper presented at the 26^th Annual Association of Hospitality Financial Management Educators (AHFME) Research Symposium. New York City, NY.

Knott, B., Fyall, A. and Jones, I. (2013). Sport Mega-Events as Nation Branding Catalysts: South Africa and the 2010 FIFA World Cup. Making Waves – Mega and Major Events, International Conference on Events, Bournemouth, UK, 3-5 July.

Knott, B., Fyall, A. and Jones, I. (2013). The Nation-Branding Legacy of the 2010 FIFA World Cup for South Africa. Journal of Hospitality Marketing & Management, 22 (6), 569-595.

Kwun, D. J., Ellen, E., & Choi, Y. (2013). Campus foodservice attributes and their effects on customer satisfaction, image and word-of-mouth. Journal of Foodservice Business Research, 16(3), 276-297.

Kwun, D. J., Hwang, J. H., & Kim, T. (2013). Eating-out motivations and variety-seeking behavior: An exploratory approach on customer loyalty. Journal of Hospitality Marketing & Management, 22(3), 289-312.

Leask, A., Fyall, A. and Garrod, B. (2013). Managing Revenue in Scottish Visitor Attractions. Current Issues in Tourism 16 (3), 240-265.

Lee, J. (2013). Challenges to promote critical thinking in Accounting/Finance classes, the 2013 Winter Faculty Development Conference, Orlando, Florida, December 11-13.

Lee, J., Almanza, B., Jang, S.C., Nelson, D., & Ghiselli, R. (2013) Does transformational leadership style influence employees’ attitudes toward food safety practices? International Journal of Hospitality Management (SSCI journal), 33, 282-293.

Lee, S. And Croes, R. (2013). : Impact of Tourism on Residents’ Happiness and Subjective Well-being: The Case of Aruba. ACHP 2013, Korea, August 22- 24, 2013

Lefrid, M., Chen, P., & Singh, D. (2013). Employee Turnover: Generation Y restaurant employees leaving jobs within probationary period. Presented at the 2013 I-CHRIE Annual Conference & Exposition, St. Louis, MO.

Legohérel, P., Poutier, E. and Fyall, A. (eds) (2013). Revenue Management for Hospitality & Tourism. Goodfellow Publishers: Oxford. ISBN 978-1-908999-481.

Legohérel, P., Poutier, E. and Fyall, A. (2013). Setting up a Revenue Management System. Legohérel, P., Poutier, E. and Fyall, A. (eds). Revenue Management for Hospitality & Tourism. Goodfellow Publishers: Oxford, pp.74-86. ISBN 978-1-908999-481.

Legohérel, P., Poutier, E. and Fyall, A. (2013). The Components of Revenue Management. Legohérel, P., Poutier, E. and Fyall, A. (eds). Revenue Management for Hospitality & Tourism. Goodfellow Publishers: Oxford, pp.20-36. ISBN 978-1-908999-481.

Legohérel, P., Poutier, E. and Fyall, A. (2013). The Emergence of Yield Management. Legohérel, P., Poutier, E. and Fyall, A. (eds). Revenue Management for Hospitality & Tourism. Goodfellow Publishers: Oxford, pp.2-19. ISBN 978-1-908999-481.

Legohérel, P., Poutier, E. and Fyall, A. (2013). The Revenue Manager’s Approach. Legohérel, P., Poutier, E. and Fyall, A. (eds). Revenue Management for Hospitality & Tourism. Goodfellow Publishers: Oxford, pp.53-73. ISBN 978-1-908999-481.

Legohérel, P., Poutier, E. and Fyall, A. (2013). The Role of the Revenue Manager. Legohérel, P., Poutier, E. and Fyall, A. (eds). Revenue Management for Hospitality & Tourism. Goodfellow Publishers: Oxford, pp.37-52. ISBN 978-1-908999-481.

Luo, Z.P., Wang, Y.C., and Marnburg, E. (2013). Testing the Structure and Effects of Full Range Leadership Theory in the Context of China’s Hotel Industry, 22(6), Journal of Hospitality Marketing and Management, 22, 656-677.

Markova, G., Dickson, D.R., & Ford, R. C. (2013) Professional associations and members’ benefits: What is in it for me? Nonprofit Management & Leadership, 23 (4), 491-510.

Mejia, C. & Phelan, K. V. (2013). Communication, documentation, & HRM: The case of the non-compliant kitchen employee. Journal of Hospitality & Tourism Cases, 2(1). [Online].

Mejia, C. & Phelan, K. V. (2013). Declining guanxi ties among young Chinese hotel workers and the effect on western expatriate managers. ICHRIE 2013 Annual Conference, St. Louis, MO, July 24—27, 2013.

Mejia, C. & Phelan, K. V. (2013). Expansion of online learning in hospitality management programs: Who influences students to enroll in an online course? ICHRIE 2013 Annual Conference, St. Louis, MO, July 24—27, 2013.

Mejia, C. & Phelan, K. V. (2013). Normative factors influencing hospitality instructors to teach online. Journal of Hospitality, Leisure, Sport & Tourism Education, 13, 168-179.

Michelle Holm and Deborah Breiter (2013). Applying SERVQUAL to Convention Services. Annual ICHRIE Summer Conference, St. Louis, MO.

Murphy, K., Barreda, A. & Gregory, A. (2013). Economic Analysis Of Developing A Vacation Ownership Resort In Florida. International Council on Hotel, Restaurant and Institutional Education Conference (CHRIE), St. Louis, Missouri, USA, July 24-27, 2013.

Murphy, K. S., Semrad, K. & Yost, E. (2013). The Impact of Discounting Room Rates on In-

house Restaurant Sales, International Journal of Hospitality and Tourism Administration. 14, 1-15.

Nusair, K., Bilgihan, A. & Okumus, F. (2013). The Role of Online Social Network Travel Websites in Creating Social Interaction for Gen Y Travellers. International Journal of Tourism Research (SSCI journal),15(5), 458-472.

Nusair, K., Bilgihan, A. & Okumus, F., Cobanoglu, C. (2013). Generation Y Travelers’ commitment to online social network websites, Tourism Management (SSCI journal), 35 (2), 13-22.

Okumus, F. (2013). Knowledge Management through Information Technology in Hospitality Organizations. Journal of Hospitality and Tourism Technology, 4 (1) 64-80.

Okumus, F. Kock, G. Scantbury, M. and Okumus, B. (2013). Using Local Cuisines When Promoting Small Caribbean Island Destinations, Journal of Travel and Tourism Marketing (SSCI journal), 30 (4), 410-429.

Okumus, F., Liu, J. & Zhao, Z. (2013). Evolution of Research Journals in the Hospitality Field. China Management Studies. (Included in Chinese Social Science Citation Index).

Okumus, F, van Niekerk, M & Bilgihan, A. 2013. Multidisciplinary research in hospitality and tourism: Do we really know what it means? Celebrating and enhancing the tourism knowledge-based platform: A tribute to Jafar Jafari. Palma de Mallorca, Spain, 23-25 October 2013.

Orlowski, M. & Croes, R. (2013). Redefining the debate on destination personality. Proceedings from the 6th International Conference on Services Management (ICSM), Cyprus, June 23-25, 2013.

Ozturk, B. A., Hancer M, & Wang, C. Y (2013). Reducing turnover intention: A cross level perspective. International CHRIE Conference, July 24-27, 2013, St. Louis, Missouri, USA.

Phelan, K. V., Mejia, C., & Hertzman, J. (2013). The industry experience gap: Hospitality Faculty Perceptions of the Importance of Faculty Industry Experience. Journal of Hospitality and Tourism Education, 25(3), 123-130.

Pizam, A., Okumus, F. and Hutchinson, J. (2013). Forming a Long-Term Industry University Partnership: The Case of Rosen College of Hospitality Management, Worldwide Hospitality and Tourism Themes, 5 (3), 244-254.

Prentice, C., Chen, P., & King, B. (2013). Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management (SSCI Journal), 35, 225-236.

Raab, C., Zemke, D., Hertzman, J., Singh, D. (2013). Restaurant.Customers’ Perceptions of Noise and Their Satisfaction and Loyalty Behaviors. International Journal of Hospitality & Tourism Administration, 14(4), 398-414.

Repetti, T., Roe, S., & Gregory, A. (2013) A conjoint analysis of consumer’s preference on hotel pricing and resort fees, ICHRIE Conference, St Louis, Missouri

Ridderstaat, J., Croes, R., and Nijkamp, P. (2013). The Force Filed of Tourism. Research Memorandum 2013-6, Faculty of Economics and Business Administration, Vrije Universiteit Amsterdam.

Ridderstaat, J., Croes, R. and Nijkamp, P. (2013). Tourism Development, Quality of Life and Exogenous Shocks. A Systematic Analysis Framework. International Journal of Society Systems Science 5(4), 321-336.

Rivera, M. and Croes, R. (2013). Branding y la Industria de Restaurantes: Perspectivas de Equidad de la Marca de QSR en Latino America. Coloquio Internacional- Turismo, medio ambiente y desarrollo. UCR, Sede del Pacifico, Noviembre 11.

Rivera, M., Semrad, K., and Lee, S. (2013). “The perceived value of a hospitality internship experience in relation to satisfaction with internship and loyalty to school”. Proceedings of the Conference of Tourism and Hospitality: The Highway to Sustainable Regional Development, Yerevan, Armenia, June 27-30.

Ro, Heejung & Kubickova, Marketa. (2013). The use of student subjects in hospitality research: Insights from subjective knowledge. Journal of Quality Assurance in Hospitality & Tourism, 14(4), 295-320.

Semrad, K. (2013). “Industry insights and educational outlooks for tourism and hospitality curricula design”. Proceedings of the Conference of Tourism and Hospitality: The Highway to Sustainable Regional Development, Yerevan, Armenia, June 27-30.

Semrad, K. and Berezina, K. (2013). “Hotel flash sales: A Caucus Region industry perspective”. Proceedings of the Conference of Tourism and Hospitality: The Highway to Sustainable Regional Development, Yerevan, Armenia, June 27-30.

Semrad, K. & Gregory, A. (2013) Determining resort villa rental rates in the vacation timeshare industry: Pricing implications, Conference of Tourism & Hospitality: The Highway to Sustainable Regional Development Conference, Yerevan, Armenia

Semrad, K. & Whitney, P. (2013). Industry insights for event management curricula design”. Proceedings of IMEX America, Las Vegas, NV, October 14-16, 2013.

Severt, D. (2013). Teaching, any time, place, space, and pace, First International Teaching and Learning Inaugural Conference, University of Central Florida, accepted.

Severt, D., Howlader, R. (2013). What the vacation rental industry has seen in its distribution channel changes? How can it please customers more? A netnographic approach, International Conference in Resort Ownership and Sales, Sarasota, Florida, presented November 2013.

Severt, K. & Fjelstul, J. (2013). IMEX America Conference entitled An Investigation of Event Specification Inefficiencies. Fall, 2013, Las Vegas.

Singh, D., & Ozturk, A. (2013). Perceived Authenticity of User Generated Reviews in Context of Restaurant Industry. Presented at the 2013 IHITA Annual Conference, Minneapolis, MN.

Sorokina, E. and Semrad, K. (2013). “Application of time series models as a competitive advantage in the lodging industry”. Proceedings of the University of Florida: Conference of the Social Sciences, “Envisioning Common Ground,” Gainesville, FL, March, 2013.

Sorokina, E., Semrad, K., and Mills, B. (2013). “The independent hotel sector: Practical time series models to replace airy-fairy forecasting methods commonly used”. Proceedings of the 2nd World Research Summit for Tourism and Hospitality: Crossing the Bridge, Orlando, FL, December 15-17, 2013

Spyriadis, T., Fletcher, J. and Fyall, A. (2013). Destination Management Organisation Structures. Costa, C., Panyik, E. and Buhalis, D. (eds) Trends in European Tourism Planning and Organisation. Channel View Publications: Bristol, pp. 77-91. ISBN 978-1-84541-410-8.

Tasci, A.D.A., Semrad, K., and Yilmaz, S. (2013). “Community Basted Tourism: Finding the equilibrium in the COMCEC context”

Tasci, A.D.A. & Stepchenkova, S. (2013). CROSS-CONTINENT TOURISM COLLABORATION AS A STRATEGIC TOOL FOR GLOBAL PEACE – A TALE OF TWO CASES, the Conference on Tourism and Hospitality: The Highway to Sustainable Regional Development, June 28 – 30, 2013, Yerevan, Armenia.

Tasci, A.D.A. & Yilmaz, S. S. (2013). CAUCASUS, ARMENIA AND TURKEY FROM AMERICANS’ PERSPECTIVE: A SLIPPERY SLOPE, the Conference on Tourism and Hospitality: The Highway to Sustainable Regional Development, June 28 – 30, 2013, Yerevan, Armenia.

Tesone, D.V. (Winter, 2013). Management training in hospitality schools: A comparative study of instructional methods. Journal of Tourism Research & Hospitality. 2(2).

Tesone, D.V. (Winter, 2013). Hospitality leadership college programs: Competency evolution or transitional terminology? Journal of Tourism Research & Hospitality. 2(1).

Torres, Adler, Behnke, Miao, and Lehto (2013). CHRIE 2013 – Consumer and expert reviews: Are they the same?

Torres, E. , Adlerh, H., Lehto, X., Behnke, C., Miao, L. (2013). One experience and multiple reviews: The case of upscale US Hotels. Tourism Review, 68 (3), 3-20.

Torres, E. & Kline, S. (2013). From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry. International Journal of Contemporary Hospitality Management, 25 (5), 642-659.

Van Niekerk, M. 20 13. Knock Knock. Who’s there? Festival stakeholders. Conference of Tourism & Hospitality: The Highway to Sustainable Regional Development. Yerevan, Armenia, 28 – 30 June 2013.

Van Niekerk, M. 2013. Relevancy of community participation typologies in festival management. The 2013 Annual International CHRIE Summer Conference & Marketplace. St. Louis, Missouri, USA, 24-27 July 2013.

Van Niekerk, M. 2013. The applicability and usefulness of the stakeholder strategy matrix in festival management. Making Waves ICE 2013 and 1 Otl’ AEME Educators Forum, Bournemouth, UK, 3-5 July 2013.

Van Niekerk, M & Saayman, M. 2013. The influence oftourism awareness on the travel patterns and career choices of high school students in South Africa. Tourism Review, 68(4), 19-33.

Van Niekerk, M & Torres, E. 2013. Creating Tourism Awareness through introducing tourism as a high school subject. Empirical findings from South Africa. Celebrating and enhancing the tourism knowledge-based platform: A tribute to Jafar Jafari. Palma de Mallorca, Spain, 23-25 October 20 13.

Wang, Y. Hutchinson, J. Okumus, F. & Naipaul, S. (2013). Collaborative Marketing in a Regional Destination: Evidence from Central Florida. International Journal of Tourism Research (SSCI journal). 15 (3), 285-297.

Yilmaz, S., Berezina, K., Tasci, A., & Semrad, K. (2013). “Scale development: what does it mean to be hospitable?”. Proceedings of the 18th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Seattle, WA, January 3-5, 2013.

Yilmaz, S.S. & Tasci, A.D.A. (2013). COMMUNITY BASED TOURISM FOR WHO? PROFILING CONSUMERS, the Conference on Tourism and Hospitality: The Highway to Sustainable Regional Development, June 28 – 30, 2013, Yerevan, Armenia.

Yilmaz, S.S. & Tasci, A.D.A. (2013). EXPLORING THE IMPLICATIONS OF COUNTERFACTUAL THINKING IN SUSTAINABLE GUEST BEHAVIOR, the Conference on Tourism and Hospitality: The Highway to Sustainable Regional Development, June 28 – 30, 2013, Yerevan, Armenia.

Yilmaz, S.S. and Tasci A.D.A. (2013). Internet as an information source and social distance: any relationship? Journal of Hospitality and Tourism Technology, 4(2): 188 – 196.

Yilmaz, S.S. & Tasci, A.D.A. (2013). TOURISM CLOSES DISTANCES- PHYSICAL, MENTAL AND EMOTIONAL, the Conference on Tourism and Hospitality: The Highway to Sustainable Regional Development, June 28 – 30, 2013, Yerevan, Armenia

Alon, I., Ni, L.Q., and Wang, Y.C. (2012). Examining the Determinants of Hotel Chain Expansion through International Franchising. International Journal of Hospitality Management (SSCI journal), 31(2), 379-386.

Chen, H., Chen, P. (2012). Application of Perception-Promotion Matrix Model: The case of Kaohsiung City. Journal of Travel and Tourism Marketing 29 (2), 163-184.

Choi, G., & Parsa, H.G. (2012). Role of intangible assets in foreign market entry mode decisions: A longitudinal study of American lodging firms. International Journal of Hospitality Administration.

Choi, Y., & Ro, H. (2012). An empirical study of hospitality management student attitudes toward group projects: Instructional factors and team problems. Journal of College Teaching & Learning, 9(4), 303-312.

Croes, R. (2012). The role of tourism in poverty reduction: An empirical assessment. Tourism Economics Fast Track, doi:10.5367/te.2013.0275. (SSCI)

Croes, R. (2012). Una Exploracion de la Potencial del Turismo en la Lucha contra la Pobreza en America Latina. Dialogos, Octubre, 41-63.

Croes, R. (2012). Assessing tourism development from Sen’s capability approach. Journal of Travel Research. 51(5), 542-554. (SSCI)

Croes, R. and Semrad, K. (2012). Does Discounting Work in the Lodging Industry. Journal of Travel Research. 51(5), 617-631.(SSCI)

Croes, R. and Semrad, K. (2012). Discounting works. Tourism Economics 18(4), 769-780. (SSCI).

DiPietro, R., Parsa, H.G., & Gregory, A. (2012). Restaurant QSC inspections and financial performance: An empirical investigation. International Journal of Contemporary Hospitality Management (SSCI Journal).

Ford, R., Wang, Y.C., and Vestal, A. (2012). Power Asymmetries in Tourism Distribution Channels. Annals of Tourism Research (SSCI journal), 39(2), 755-779.

Fjelstul, J., Wang, Y.C., and Li, X. (2012). Examining the RV Travelers’ Camping Experience: A Social Media Approach. Tourism Analysis. 17(4), 403-415.

Ford, R. C., & Dickson, D. R. (2012). Enhancing customer self-efficacy in co-producing their service experiences. Business Horizons, 55(2) p179-188.

Ford, R. C., Edvardsson, B., Dickson, D. R., & Enquist, B. (2012). The service innovation duality challenge: Lessons from Disney and Ikea. Organizational Dynamics. 41 (4) p281-290.

Fyall, A., Garrod, B., and Wang, Y.C. (2012). Destination Collaboration: A Critical Review of Theoretical Approaches to A Multi-dimensional Phenomenon. Journal of Destination Marketing & Management, 9(1-2), 10-26.

Garrod, B., Fyall, A., Leask, A. and Reid, E. (2012). Engaging Residents as Stakeholders of the Visitor Attraction. Tourism Management, 33 (5), 1159-1173. http://www.sciencedirect.com/science/article/pii/S0261517711002391

Hartwell, H., Hemingway, A., Fyall, A., Filimonau, V. and Wall, S. (2012). Tourism Engaging with the Public Health Agenda: Can we Promote “Wellville” as a Destination of Choice? Public Health, 126, 1072-1074. http://www.sciencedirect.com/science/article/pii/S0033350612003198

Hua, N. & Nusair, K., & Upneja, A. (2012).”Financial characteristics and outperformance: Evidence from the lodging industry.” International Journal of Contemporary Hospitality Management, 24(4), 574-593.

Jun, J., Kang, J., & Wohlsdorf-Arendt, S. The effects of health values on healthful menu item selection and the mediating role of attitudes. International CHRIE Conference, Providence, Rhode Island, August, 2012.

Kang, J. & Hyun, S.H. (2012). The effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons. International Journal of Hospitality Management, 31, 772-785.

Kang, J., Tang, R., & Fiore, A. The role of consumer benefits in increasing participation and its impact on hotel brands’ Facebook page. The 2012 TOSOK International Tourism Conference. Busan, South Korea, July 2012.

Kang, J., Tang, L., Lee, J., & Bosselman, R. (2012). Understanding customer behavior in name-brand Korean coffee shops: The role of self-congruity and functional congruity.

Kim, E., Kang, J., & Mattila, A. (2012). The impact of prevention versus promotion hope on CSR Activities. International Journal of Hospitality Management, 31, 43-51.

Kim, K., Severt, D., (2012). Entertainment attendees’ judgments of satisfaction, quality, and the associated behavioral intentions: The Case of Cricket Arena and Ovens Auditorium. Journal of Travel and Tourism Marketing, T(BA), 451-458.

Kim, Sun-Hwa, Ro, Heejung, & Choi, Youngsoo. (2012). What does “green” mean? – A conceptual framework of organizational green orientation. Advances in Food, Hospitality & Tourism, 2(1), 85-98.

Kwun, D. J. (2012). Brand management in the hospitality industry. Journal of Tourism & Hospitality, 1: e104. doi:10.4172/jth.1000e104.

Lee, J. (2012). (Accepted for stand-up presentation) Assessing organizational climate in foodservice establishments, The 2012 International CHRIE (Council of Hotel, Restaurant, and Institutional Educators) Conference. Providence, Rhode Island, August 1-4.

Lee, J., Nelson, D. & Almanza, B. (2012) Health inspection reports as predictors of specific training needs, International Journal of Hospitality Management, 31(2), 522-528.

Lee, S., & Lee, J. (2012). (Accepted for poster presentation) Does the deviation of transaction utility impact customers’ intention to stay at a hotel? The Seventeen Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Auburn, Alabama, January 5-7.

Lee, Seung, Bai, B. & Murphy, K. S. (2012). An Exploratoratory Study Of The Role Of Demographics In Influencing Guest Involvement When Obtaining A Discount. Journal of Hospitality Marketing & Management. 21 (8): 569-588.

Milman, A., Li, X., Wang, Y.C., and Yu, Q.Y. (2012). Examining the Guest Experience in Themed Amusement Parks: Preliminary Evidence from China. Journal of Vacation Marketing, 18(4), 313-325.

Milman, A. (2012). Postcards as representation of a destination image: The case of Berlin. Journal of Vacation Marketing. 18 (2), 157-170.

Murphy, K., Croes, R. and Chen, P. (2012). Agricultural y Turismo Internacional: El Modelo de Slow Food para Promover la Agricultura Local y Expandir Oportunidades para los Pobres en America Latina. Dialogos, Octubre, 65-82.

Murphy, K., Crose, R., & Chen, P. (2012). Turismo y Agricultura Un modelo de “Alimentación Lenta ” para la promoción de productos agrícolas locales por medio del Turismo en asistencia de los menos afortunados en LatinoAmérica. University of Costa Rica Journal.

Okumus, F. Avci, U. Kilic, I., & Walls, A. (2012). Cultural Tourism in Turkey: A Missed Opportunity. Journal of Hospitality Marketing and Management, 21 (6) 2012.

Ozturk, B. A., Hancer, M., & Jin Y. I. (2012). Job characteristics, job satisfaction, and organizational commitment for hotel workers. Journal of Hospitality Marketing & Management (accepted).

Ozturk, B. A., Palakurthi, R., Hancer, M. (2012). Organizational level RFID technology adoption in the hospitality industry. Tourism Analysis, 17(5), 629-642.

Parsa, H.G., Gregory, A., Self, J., & Dutta, K. (2012). Consumer Behaviour in Restaurants: Assessing the Importance of Restaurant Attributes in Consumer Patronage and Willingness to Pay, Journal of Services Research,12(2), 29-56.

Ridderstaat, J, Croes, R. and Nijkamp, P. (2012). Modelling Tourism Development and Long run Economic Growth in Aruba. International Journal of Tourism Research. DOI: 110.1002/jtr.1941. (SSCI)

Ro, Heejung. (2012). Moderator and mediator effects in hospitality research. International Journal of Hospitality Management, 31(3), 952-961.

Ro, Heejung, & Wong, June. (2012). Customer opportunistic complaints management: A critical incident approach. International Journal of Hospitality Management, 31(2), 419-427.

Shani, A., Croes, R. and Reichel, A. (2012). Evaluation of Segment Attractiveness by Risk-Adjusted Market Potential: First Time vs Repeat Visitors. Journal of Travel Research 51(2), 166-177. (SSCI)

Tesone, D.V. & Ricci, P. (2012). Hospitality expectations of entry-level college graduates: A preference for attitude over aptitude. European Journal of Business and Social Science. 1(6), 140-149.

Tesone, D.V. (Fall, 2012). Mental maturity and workplace motivation for hospitality and tourism practitioners. Journal of Tourism Research & Hospitality. 1(3) 1-6.

Torres, E.N., Adler, H. (2012) Hotel Executive’s choice of compensation strategy: An exploratory study. Journal of Human Resources in Hospitality and Tourism

Avci, U., Madanoglu, M., & Okumus, F. (2011). Strategic orientation and performance of tourism firms: Evidence from a developing country. Tourism Management, 32(1), 147-157.

Bilgihan, A., Okumus, F., Nusair, K., & Kwun, D. (2011). Information technology and competitive advantage in hotel companies. Journal of Hospitality and Tourism Technology, 2(2), 139-154.

Chen, P. Okumus, F., Nusair, K., & Hua, N. (2011). Developing Effective Communication Strategies for the Spanish and Haitian-Creole-Speaking Workforce in Hotel Companies. Worldwide Hospitality and Tourism Theme, 2 (4), 335-353.

Croes, R. (2011). Measuring and explaining competitiveness in the context of small island destinations. Journal of Travel Research 50(4), 431-442.

Croes, R. (2011). The Small Island Paradox. Tourism Specialization as a Potential Solution , Lambert Academic Publishing: Saarbrucken, Germany.

DiPietro, R., Parsa, H.G. & Gregory, A. (2011). Restaurant QSC inspections and financial performance: An empirical investigation, International Journal of Contemporary Hospitality Management, 23(7), 982-999.

Fjelstul, J., Jackson, L. and Tesone D. (2011). Increasing Minority Golf Participation through PGA Education Initiatives. SAGE Online 1(2).

Fjelstul, J. and Tesone D. (2011). Online Learning for Female Golf Professionals: A Sport Association Learning Invention. SAGE Online 1(2).

Fjelstul, J., Jackson, L.A. & Tesone, D.V. (2011). Increasing minority golf participation through PGA education initiatives. Sage Journal Online. 1(3), 1-5.

Fjelstul, J. & Severt, K. (2011). Examining the Use of Travel Forums for Campground Searches. Tourism Insights. 1(2). (in press).

Fjelstul, J. & Tesone, D.V. (2011). Online learning for female golf professionals: A sport association learning intervention. Journal of Online Learning and Teaching. 7(2), 1-7.

Hahm, J., and Wang, Y.C. (2011). Film-Induced Tourism as a Vehicle for Destination Marketing: Is It Worth the Efforts? Journal of Travel and Tourism Marketing (SSCI journal), 28, 165-179.

Hara, T. (2011). Introduction to Hospitality Management: Exploratory Analysis of Issues which Affect Satisfaction of Hotel Employees in Japan. Waseda Global Forum. 7, 53-72. (accepted – in

print).

Hu, H.H., H.G. Parsa and J. Self (2011). Self-Monitoring, Dining Companions and the Usage of Alternative Currencies. Journal of Product and Brand Management, 20 (3) 228-237.

Hudson, S., Wang, Y.C., and Gil, S.M. (2011). The Influence of a Film on Destination Image and the Desire to Travel: A Cross Cultural Perspective. International Journal of Tourism Research

(SSCI journal), 13, 177-190.

Hummel, E. & Murphy, K.S. (2011). Using Service Blueprinting to Analyze Restaurant Service Efficiency. Cornell Hospitality Quarterly. 52 (3), pp 265-272.

Jang, S.C., Park, K., & Lee, J. (2011) Estimating Cashflow-at-Risk: Demonstrating a comparables approach for restaurant firms, Cornell Hospitality Quarterly, 52(3). (SSCI)

Kaufman, T., Curtis, C., and Upchurch, R (2011). “Timeshare brand affiliation impacts”. International Journal of Built Environment and Asset Management: 1(1): 4-13.

Kilinc, I. Agras, S. Dabanli, E., & Okumus, F. (2011). Is Coopetition Possible Among Hotel Companies in a Destination: Findings from Hotels in Cappadocia. Travel and Hotel Administration Journal, 8(3), 23-41.

Kwun, D. J. (2011). The effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude: A gender difference approach. International Journal of Hospitality Management, 30 (2), 252-261.

Lee, J., & Ghiselli, R. (2011) The hidden effect of intangible financial information on the market value of hospitality firms in the U.S., Journal of Foodservice Business Research, 14(4), 393-404.

Li, X., and Wang, Y.C. (2011). China in the Eyes of Western Travelers as Represented in Travel Blogs. Journal of Travel and Tourism Marketing (SSCI journal). 28, 689-719.

Li, X., Wang, Y.C. (2011). Measuring the Effectiveness of US Official State Tourism Website. Journal of Vacation Marketing. 17(4), 287-302.

Mattila, Anna S., Cho, Wonae, and Ro, Heejung. (2011). The role of self-service technology in restoring justice. Journal of Business Research. 64 (4), 348-355

Milman, A.The Symbolic Role of Postcards in Representing a Destination Image: The Case of Alanya, Turkey (2011). International Journal of Hospitality and Tourism Administration. 12(2): 1-30.

Murphy, K.S. (2011). An Exploratory Study of Global Issues Impacting the Future of Tourism in Aruba, ARA Caribbean Journal of Tourism Research. 3 (1), pp 5-18.

Murphy, K.S., DiPietro, R.B., Kock, G., & Lee, J. (2011). Does Mandatory Food Safety Training and Certification for Restaurant Employees Improve Inspection Outcomes? International Journal of Hospitality Management. 30 (1), pp 150-156.

Nusair, K. (2011). The role of e-service recovery in building long-term customer relationships. Journal of Information Technology and Tourism. (accepted).

Nusair, K. (2011).“Examining the relationship among service recovery, affective commitment, calculative commitment, and trust for e-travel retailers”. The role of e-service recovery in building long-term customer relationships.” Journal of Information Technology and Tourism, 12, 317-330.

Nusair, K., H.G. Parsa and C. Cobanoglu (2011). Role of Commitment, its Antecedents and Word-of-Mouth in B-to-C Relationships. Tourism Management, 32 (4) 833-844.

Nusair, K. and H.G. Parsa (2011). Introducing Flow Theory to Explain Interactive Online Shopping Experience in a Travel Context. International Journal of Hospitality Administration, 12 (1) 1-20.

Okumus, F. (2011). Hotel General Manager Position in Dubai, Journal of Hospitality and Tourism Cases, 1 (1), 7-11.

Ozturk, A. (2011). The Effect of Demographics on Job Satisfaction: A Study of Hotel Managers, International Journal of Hospitality Tourism Administration, 12 (2), pp. 189-201.

Parsa, H.G., Self, J., Sydnor-Busso, S., Yoon, H. (2011). Why Restaurants Fail? Part II: The Impact of Chain Affiliation, Location, and Size on Restaurant Failures.Journal of Foodservice Business Research. (forthcoming).

Ro, H., & Chen, P. (2011). Empowerment in hospitality organizations: Customer orientation and organizational support. International Journal of Hospitality Management. 30 (2), 422-428.

Ro, Heejung and Choi, Youngsoo (2011). Student team project: Gender difference in team project experience and attitude toward team-based work. Journal of Teaching in Travel and Tourism. 11 (2), 149-163

Ro, Heejung and Chen, Po-Ju (2011). Empowerment in hospitality organizations: customer Orientation and organizational support. International Journal of Hospitality Management. 30, 422-428

Ro, H. & Choi, Y. (2011). Student Team Project: Gender Difference on Team Project Experience and Attitude Toward Team-Based Work. Journal of Teaching in Travel & Tourism, 11(2), 149-163.

Schindler, R., H.G. Parsa and S. Naipaul (2011). Hospitality Managers’ Price-ending Beliefs: A Survey and Applications. Cornell Hospitality Quarterly, 52 (4) 421-429.

Schindler, R., Parsa, H.G., Naipaul, S. (2011). Do 99-cent Price Endings Work in the Hospitality Industry? The Myth and Reality. Cornell Hospitality Quarterly (a SSCI journal). (forthcoming).

Walls, A. Okumus, F., & Wang, R. (2011). Cognition and Affect Interplay: A Framework for the Tourist Vacation Decision-Making Process. Journal of Travel and Tourism Marketing, 28 (5), 567-582.

Walls, A., Okumus, F., and Wang, Y.C. (2011). Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels. Journal of Hospitality Marketing and Management, 22(2), 166-197.

Walls, A., Okumus, F., Wang, Y.C., and Kwun, D. (2011). An Epistemological View of Consumer experiences. International Journal of Hospitality Management (SSCI journal), 30(1), 10-21.

Wang, Y.C. & Pizam, A. (2011). Tourism Destination Marketing and Management: Theories and Applications. London: CAB International. ISBN: 978-1845937621.

Zemke, D. Hertzman, J. Raab, Singh, D. (2011). A Little More Noise and a Little Less Conversation? Ambient Noise in Restaurants, Journal of Foodservice Business Research, 14 (3), pp. 256-271.

Aiello, T., Severt, D., Rompf, P.D., Breiter, D. (2010). A Fundamental Exploration of Administrative Views of Hospital Hospitality and Service Excellence. Advances in Hospitality and Leisure. 6, 185-211.

Allison, P., Severt, D., Dickson, D.R. (2010). Mystery shopper motivations: A grounded theory analysis. Journal of Hospitality Marketing and Management. 19(6), 629-657.

Altinay, L. & Okumus, F. (2010). Franchising Decision Making. Service Industries Journal. 30(8), 929-946.

Avci, U., Kilic, I., Okumus, F. (2010). An Empirical Investigation into Organizational Learning in Hotel Organization. Ege Academic Review. 10(1), 95-115.

Avery, B. & Dickson, D.R. (2010). Insight into amusement park ride and device safety in the United States. World Hospitality and Tourism Themes. 2(3), 299-315.

Bardes, M., Ford, R.C., Dickson, D.R., Folger, R. (2010). Customer mistreatment: A test of the triangle model. Journal of Service Management. 21(4), 515-530.

Chen. P. (2010). Differences between male and female sport event tourists: A qualitative study. International Journal of Hospitality Management. 29(2), 277-290. (SSCI Journal).

Choi, Y. & Dickson, D.R. (2010). A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level. Journal of Human Resources in Hospitality & Tourism. 9(1), 1-14.

Croes, R. (2010). Anatomy of demand in international tourism: The case of Aruba. Saarbrucken, Germany: Lambert Academic Publishing.

Croes, R. (2010). Measuring and explaining competitiveness in the context of small island destinations. Journal of Travel Research, 1-12.

Croes, R. & Rivera, M. (2010). Testing the impact of tourism on competitiveness: The case of Puerto Rico, Tourism Economics. 16(1), 217-234.

Croes, R., Shani, A., Walls, A. (2010). The value of destination loyalty: Myth or reality? Journal of Hospitality Marketing and Management. 19(2), 115-136.

Dickson, D.R. & Ford, R.C. (2010). Founding a science of service: A discussion with IBM’s Jim Spoher. Journal of Applied Management & Entrepreneurship. 15(3), 94-110.

Dickson, D.R. & Nusair, K. (2010). The global hunt for talent in the digital age. Worldwide Hospitality and Tourism Themes. 2(1), 86-93.

DiPietro, R. & Wang, Y.C. (2010). Key Issues for ICT Applications: Impacts and Implications for Hospitality Operations. Worldwide Hospitality and Tourism Themes. 2(1), 49-67.

Fan, C., Tian, Y., Hutchinson, J. (2010). The Impact on Supplier Integration and Organizational Performance. Journal of International Business Management & Research. 1(1), 14-28.

Fjelstul, J, Severt, K., Breiter, D. (2010). Building association attendance: Differences between Chapter, regional, and annual meetings from the perception of the association members. Event Management. 14(3), 183-192.

Gregory, A., Wang, Y.C., DiPietro, R. (2010). Towards a Functional Model of Website Evaluation: An Application on Casual Dining Restaurants. Worldwide Hospitality and Tourism Themes. 2(1), 68-85.

Hara, T. (2010). Source of Innovation in Tourism Businesses” The Tourism Studies (Kanko Kenkyu). 21(2), 6-10.

Holcomb, J., Okumus, F., Bilgihan, A. (2010). Corporate Social Responsibility: What the Top Three Theme Parks in Orlando Reporting? Worldwide Hospitality and Tourism Theme. 2(3), 316-337.

Hu, H. H., Parsa, H.G., Self, J. (2010). The Dynamics of Green Restaurant Patronage. Cornell Hospitality Quarterly. 51(3), 344-362. (SSCI journal).

Hua, N. & Upneja, A. (2010). “Can We See the Intangibles? Valuation of Intangible Assets for Publicly Traded Hotel Firms in the United States.” International Journal of Revenue Management. 4(3/4), 306-326.

Hutchinson, J., Wang, Y.C., Lai, F. (2010). The Impact of Satisfaction Judgment on Behavioral Intentions: An Investigation of Golf Travelers. Journal of Vacation Marketing. 16(1), 45-59.

Hwang, J.H., Kwun, D., Kim, T. (2010). Information usage and dependency patterns among restaurant customers with different consumer values. Journal of Korean Academic Society of Hospitality Administration. 19(5), 175-185.

Kasavana, M., Nusair, K., Teodosic, K. (2010). Online social networking: redefining the Human Web. Journal of Hospitality and Tourism Technology, 1(1).

Kaufman, T. & Scantlebury, M. (2010). Determining the timeshare owner-heritage/cultural tourist connection. Journal of Retail & Leisure Property. 9, 65-73.

Kawamura, S. & Hara, T. (2010). A Historical Perspective and Empirical Analysis on Development of Theme Parks in Japan. Worldwide Hospitality and Tourism Themes. 2(3), 238-250.

Kim, B., McCleary, K., Kaufman, T. (2010). The new generation in the industry: hospitality/tourism students’ career preferences, sources of information and career choice factors. Journal of Hospitality & Tourism Education, 22(3), 5-11.

Kim, K. & Severt, D. (2010). Entertainment attendees judgments of satisfaction, quality, and the associated behavioral intentions: The Case of Cricket Arena and Ovens Auditorium. Journal of Travel and Tourism Marketing. (accepted).

Kracht, J. & Wang, Y.C. (2010). Examining the Tourism Distribution Channel: Evolution and Transformation. International Journal of Contemporary Hospitality Management. 22(5), 736-757. (SSCI Journal).

Kracht, J. & Wang, Y.C. (2010). Revisiting the Tourism Distribution Channel: Technology, Intermediation, and Transformation. International Journal of Contemporary Hospitality Management. 22(5), 736-757. (SSCI Journal).

Kwun, D. (2010). How extended hotel brands affect the Lodging Portfolio? Journal of Retail and Leisure Property. 9(3), 179-191.

Lee, J., Almanza, B., Nelson, D., Cai, L. (2010). Food safety at fairs and festivals: Vendor knowledge and violations at a regional festival, Event Management, 14.

Lee, J., Nelson, D., Almanza, B. (2010). The influence of individual health inspectors on the results of restaurant sanitation inspections: Empirical evidence, The Journal of Hospitality Marketing & Management. 19(4), 326-339.

Lee, S. & Dickson, D. R. (2010). Increasing learning in the classroom through experiential learning programs outside the classroom. Journal of Hospitality Education. 22(3), 27-34.

Li, X., & Wang, Y.C. (2010). Evaluating the Effectiveness of Destination Marketing Websites in China. International Journal of Tourism Research. 12(5), 536-549. (SSCI Journal).

McDowall, S. & Choi, Y. (2010). Thailand’s Destination Image through the Eyes of Its Citizens. International Journal of Hospitality and Tourism Administration. 11(3), 255-274.

McDowall, S. & Choi, Y. (2010). A Comparative Analysis of Thai Residents’ Perception of Tourism’s Impacts. Journal of Quality Assurance in Hospitality and Tourism. 11(1), 36-55.

Milman, A., Okumus, F., Dickson, D.R. (2010). The contribution of theme park and attractions to the social and economic sustainability of destinations. World Hospitality and Tourism Themes. 2(3) 338-345.

Milman, A. (2010). The Global Theme Park and Attraction Industry. Worldwide Hospitality & Tourism Themes (WHATT). 2(3), 220-237.

Murphy, K. S. & Williams, J. A. (2010). Human Resource Management High Performance Work Practices and Contextual Setting, Does Industry Matter? A Comparison of the U.S. Restaurant Sector to the Manufacturing Industry. Journal of Food Service Business Research. 13(4), 283-303.

Nusair, K., Naipaul, S., Yoon, H., Parsa, H.G. (2010). Effect of Price Discount Frames and price Discount Levels on Consumers’ Perceptions. International Journal of Contemporary Hospitality Management. 22(6), 814-835. (SSCI Journal).

Nusair, K. & Hua, N. (2010). Comparative Assessment of Structural Equation Modeling and Multiple Regression Research Methodologies: E-commerce Context. Tourism Management. 31(3), 314-324.

Nusair, K., Hua, N., Xu, L. (2010). A Conceptual Framework of Relationship Commitment: E-Travel Agencies. Journal of Hospitality and Tourism Technology. 1(2), 106-120.

Nusair, K., Yoon, H., Naipaul, S., Parsa, HG. (2010). Effects of price discount frames and price discount levels on consumers’ perceptions. International Journal of Contemporary Hospitality Management. 22(10).

Okumus, F., Sariisik, M., Naipaul, S. (2010). Understanding Why Women Work in Tourism and Their Work Related Problems. International Journal of Hospitality and Tourism Administration. 11(1), 76-105.

Perutkova, J., and H.G. Parsa (2010). Consumers’ Willingness to Pay and to Patronize according to Major Restaurant Attributes are Modified. UCF- Undergraduate Research Journal, 4 (2),1-11.

Parsa, H.G., Gregory, A., Terry, M. (2010). Why Do Restaurants Fail? Part III: An Analysis of Macro and Micro Factors. Emerging Aspects Redefining Tourism and Hospitality (EARTH), 1(1), 16-25.

Rivera, M. & Croes, R. (2010). Ecotourists’ loyalty: Will they tell about the destination or will they return? Journal of Ecotourism. 9(2), 85-103.

Shani, A., Chen, P., Wang, Y.C., Hua, N. (2010). Testing the Impact of a Promotional Video on Destination Image Change: Application of Peoples Republic of China as a Tourism Destination. International Journal of Tourism Research. 12(2), 116-133.

Shani, A. & Tesone, D.V. (2010). Have human resource information systems evolved into internal E-commmerce? Worldwide Hospitality and Tourism Themes. 2(1), 30-48.

Shani, A., Chen, P., Wang, Y.C., Hua, N. (2010). Testing the Impact of a Promotional Video on Destination Image Change: Application of China as a Tourism Destination. International Journal of Tourism Research. 12, 116-133. (SSCI Journal).

Shani, A., Wang, Y.C., Hutchinson, J., Lai, F. (2010). Applying Expenditure-Based Segmentation on Special Interest Tourists: The Case of Golf Travelers. Journal of Travel Research. 49(3), 337-350.

Tesone, D.V., Upchurch, R., Ross, M.J. (2010). Problem solving propensity: applying problem solving inventory (PSI) to the field of event management. Event Management. (in press).

Upneja, A., Dalbor, M., Hua, N. (2010). Sequential impact of general interest rate changes on the interest expense of publicly traded lodging firms. Journal of Foodservice Business Research. 13(1), 37-41.

Upneja, A., Hua, N., Dalbor, M., Repetti, T. (2010). Increased Interest Expense and Management’s Expense Preference Behavior of Publicly-traded Restaurant Firms. Journal of Services Research, 10(1), 69-84.

Yasarata, M., Altinay, L., Burns, P., Okumus, F. (2010). Politics and Sustainable Tourism Development: Can they Co-exist? Evidence from North Cyprus. Tourism Management. 31(1), 345-356.

Yoon, H., Nusair, K., Parsa, H.G., Naipaul, S. (2010). Price formats, discounts and consumers’ perceptions: A comparison between hospitality and non-hospitality industries. Journal of Food and Business Service Review. 13(1).

Avci, U., Okumus, F., Kilinc, I. (2009). Transition from individual learning to organizational learning in tourism organizations. Journal of Travel and Tourism Research. 9(1), 57-74.

Chen, P., & Tesone, D.V. (2009). Comparison of hospitality practitioners and student/practitioner work values. Advances in Hospitality and Leisure. 5, 39-52.

Choi, Y. & Crissy, H. (2009). Does tourist satisfaction and perception change over time?: A study on spring break tourists in Negril, Jamaica. Journal of Hospitality and Tourism. 7(1), 62-86.

Choi, G., Parsa, H.G., Segala, M., Putrevu, S. (2009). Consumers’ environmental concerns and behavior in the lodging industry: A comparison between the United States and Greece. Journal of Quality Assurance in Hospitality and Tourism. 10(2), 93-112.

Cobos, L., Wang, Y.C., Okumus, F. (2009). Assessing the web-based destination marketing activities: A relationship marketing perspective. Journal of Hospitality Marketing and Management. 18(4), 421-444.

Fjestul, J., Severt, K., Breiter, D. (2009). An analysis of the motivators and inhibitors affecting association meeting attendance for Generation X and Baby Boomers. Event Management, 13(1), 31-42.

Hara, T. & Asahi, S. (2009). Income distribution effect over regional residents: Comparative analysis of income generated from tourism industry and other industries. Innovation and I-O Technique. 17(1-2), 47-55.

Hara, T. & Tesone, D.V. (2009). Analysis of Japanese hotel employees’ job satisfaction and its association with annual income and other socio-economic variables. International Journal of Tourism Science. 8(1), 71-88.

Hua, N., Mattila, S.A., O’Neill, J. (2009). More marketing expenditures, better hotel financial performance? The Tourism Tribune. 24(3), 82-89.

Hutchinson, J., Lai, F., Wang, Y.C. (2009). Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management. 30, 298-308.

Jackson, L.A. & Parsa, H.G. (2009). Corporate social responsibility and financial performance: A typology for service industries. International Journal of Business Insights and Transformation. 2(2), 13-21.

Jackson, L.A. & Hua, N. (2009). Corporate social responsibility and financial performance: A snapshot from the lodging and gaming industries. Journal of Hospitality Financial Management. 17(1), Article 4.

Jackson, L.A., Tesone, D.V., Fjelstul, J. (2009). Robert L. Johnson: From media mogul to developing the largest African-American owned hotel investment company. Journal of Hospitality Education. 20(4), 38-42.

Kim, S. & Choi, Y. (2009). Hotel employees’ perception of green practices. International Journal of Hospitality and Tourism Administration. 14(2). (in press).

Lee, J., Almanza, B., Nelson, D., Ghiselli, R. (2009). Using health inspection scores to assess risk in foodservices, The Journal of Environmental Health. 71(7), 29-33.

Mattila, A.S., Cho, W., Ro, H. (2009). The Joint Effects of Service Failure Mode, Recovery Effort and Gender on Customers’ Post-recovery Satisfaction. The Journal of Travel and Tourism Marketing. 26, 120-128.

McDowall, M. & Wang, Y.C. (2009). An Analysis of International Tourism Development in Thailand: 1994-2007. Asia Pacific Journal of Tourism Research. 14(3), 1-15.

Murphy, K. S. (2009). Strategic Human Resource Management Performance Metrics for Unit-Level Managers: An Exploratory Study of U.S. Casual Restaurants. FIU Hospitality Review. 27(3), 20-41.

Murphy, K. S., DiPietro, R.B., Rivera, M., Muller, C. (2009 ). An Exploratory Case Study of Factors That Impact the Turnover Intentions and Job Satisfaction of Multi-unit Managers in the Casual Theme Segment of the US Restaurant Industry. Journal of Food Service Business Research, 12 (3) pp. 200-218.

Murphy, K.S. & Olsen, M.D. (2009). Dimensions of a High Performance Management System: an Exploratory Study of the U.S. Casual Restaurant Segment. International Journal of Contemporary Hospitality Management. 21(7), 836-853. (SSCI journal).

Murphy, K.S. & Murrmann, S. (2009). The Research Design Used to Develop a High Performance Management System Construct for U.S. Restaurant Managers. International Journal of Hospitality Management. 28(4), 547-555. (SSCI Journal).

Naipaul, S. & Wang, Y.C. (2009). Entrepreneurship and Leadership in Hospitality Education: Insights and Implications for Hospitality and Tourism Education. International Journal of Contemporary Hospitality Management. 21(6), 639-658. (SSCI Journal).

Naipaul, S., Wang, Y.C., Okumus, F. (2009). Collaborative Destination Marketing: A Case Study of A Tri-County Agri-Tourism Destination in Ohio. Journal of Travel and Tourism Marketing. 26(5&6), 462-481. (SSCI Journal).

Naipaul, S., Wang, Y.C., Okumus, F. (2009). Regional Destination Marketing: A Collaborative Approach. Journal of Travel and Tourism Marketing. 26(5&6), 462-481. (SSCI Journal).

Ottenbacher, M., Harrington, R.J.,Parsa, H.G. (2009). Defining Hospitality: A Discussion of Pedagogical and Research Implications. Journal of Hospitality and Tourism Research. 38(3), 1-19. (SSCI Journal).

Parsa, H.G., Tesone, D., Templeton, A. (2009). All Employees Are Not Created Equal: An Alternative Method to Assess Employee Turnover in Hospitality. Journal of Foodservice Business Research. 12(4), 317-331.

Rivera, M., Shani, A., Severt, D. (2009). The case of Service in a Religious Theme Site. Journal of Vacation Marketing. (in press).

Severt, D., Tesone, D., Carpenter, M., Botoroff, T. (2009). A World Ranking of the top 100 Hospitality and Tourism Programs, Journal of Hospitality and Tourism Research. 11(3), 219-248.

Severt, D., Tesone, D.V., Bottorff, T., Carpenter, M.L. (2009). An analysis of hospitality and tourism research by institutional contributions to the literature. Journal of Hospitality and Tourism Research. 33(4), 451-470.

Severt, K., DiPietro, R., Herrera, D. (2009). Examining Technology Adoption and Management Perception of Inventory Management Systems: The Case of Aruba Restaurants. Florida International University Review. 28(1), 52-82.

Severt, K., Fjestul, J., Breiter, D. (2009). A comparison of motivators and inhibitors for association meeting attendance for three generational cohorts. Journal of Convention & Event Tourism. 10(2), 105-119.

Severt, K., Severt, D., Palakurthi, R. (2009). A Qualitative Investigation of Customer Equity. Journal of Quality Assurance in Hospitality and Tourism Management. 12(4), 128-143.

Severt, K., Severt, D., Palakurthi, R. (2009). Show Manager’s Perceptions of Components of Customer Equity in the Convention Industry. Journal of Quality Assurance of Hospitality Tourism.10(2), 113-138.

Shani, A., Rivera, M., Hara, T. (2009). Assessing the Viability of Repeat Visitors to Cultural Events: Evidence from the Zora! Festival. Journal of Convention & Event Tourism. (in print).

Shani, A., Wang, Y.C., Hudson, S., Gil, S.M. (2009). Impacts of a Historical Film on the Destination Image of South America. Journal of Vacation Marketing. 15(3), 229-242.

Tesone, D.V., Jackson, L.A., Fjelstul, J. (2009). Charting production systems for golf and club operations. Journal of Retail and Leisure Property. 8(1), 67-76.

Tesone, D.V. & Ricci, P. (2009). Hotel and restaurant entry-level job competencies: Comparisons of management and worker perceptions. FIU Hospitality Review. 27(1), 77-89.

Wang, J., Guo, L.X., Wang, Y.C. (2009). Enhancing Tourism Functions of Beijing Folklore Villages: Issues and Approaches. Tourism Tribune. 10, 83-86.

Wang, Y.C. (2009). Cooperative Destination Marketing: Theoretical Foundations and Implications to Tourism Marketing in China. Tourism Tribune, 24(6), 53-59.

Wang, Y.C. (2009). Measuring the Effectiveness of Destination Marketing Systems. Tourism Science, 23(1), 29-37.

Yoon, H., Thompson, S., Parsa, H.G. (2009). Bayesian Approach to Assess Consumers’ Brand Selection Process and Identification of Brand Attributes in a Service Context. International Journal of Hospitality Management. 28 (1), 33-41. (SSCI Journal).