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Research and Publications

UCF TRT

Dissemination of Research

The UCF TRT Program leverages the knowledge and skillsets of interdisciplinary researchers and industry professionals to advance research at the intersection of hospitality and occupational health.

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 Journal Publications

  • Crandell, H., Shoss, M., & Mejia, C. (in press). The promise and perils of technology adoption and use in the hospitality industry. Forthcoming in T. Behrend (Ed.), Human-Technology Partnerships at Work. Cambridge University Press. 
  • Jacobs, A., Mejia, C., Shoss, M., Mixon, J. (in press). Human-technology partnerships at work: Service robots in the restaurant and foodservice industry. Forthcoming in T. Behrend (Ed.), Human-Technology Partnerships at Work. Cambridge University Press. 
  • Mejia, C., Crandell, H. A., Broker, E., Shoss, M. (2024). Working with Service Robots in the Dining Room: Employees’ Perspectives & Realities. Journal of Hospitality and Tourism Technology. 
  • Necaise, A., Mejia, C., Kider, J. T., Shoss, M., & Amon, M. J. (2024). Wearables for Well-Being: A Longitudinal in Situ Study of Smartwatches to Understand and Enhance Line-Level Housekeeping Work. International Journal of Human–Computer Interaction, 1–17. https://doi.org/10.1080/10447318.2024.2313887 
  • Currie, R.A., Lee, J., Min, H., & Jex, S.M. (2023). Special privileges or busywork? The impact of qualitative job insecurity on idiosyncratic deals and illegitimate tasks among hospitality workers. International Journal of Hospitality Management, 113, 103513. 
  • DiStaso, M. J., Schlotzhauer, A. E., Shoss, M. K., & Grinley, A. C. (2023). Worry About Guest Mistreatment and Endorsement of COVID-19 Safety Policies. Occupational Health Science, 7(4), 771-792. 
  • Horan, K., Shoss, M., Simone, M., DiStaso, M. (2023).  Preventing and Mitigating the Influence of Bots in Survey Research. In Ford, L.R.,  & Scandura, T.A.’s (Eds) SAGE Handbook of Survey Development and Application. In Ford, L.R.,  & Scandura, T.A.’s (Eds), SAGE Handbook of Survey Development and Application. 
  • Shoss, M. K. & Ciarlante, K. (2022). Are Robots/AI Viewed as More of a Workforce Threat in Unequal Societies? Evidence from the Eurobarometer Survey. Technology, Mind, & Behavior, 3(2). 
  • Shoss, M. K., Min, H., Horan, K., Schlotzhauer, A. E., Nigam, J. A. S., & Swanson, N. G. (2023). Risking one’s life to save one’s livelihood: Precarious work, presenteeism, and worry about disease exposure during the COVID-19 pandemic. Journal of Occupational Health Psychology, 28(6), 363–379. 
  • DiStaso, M. , Horan, K., LeNoble, C., Shoss, M., Politis, Z. , & Azcarte, I. (2022). The impact of workload, workload changes, and anticipated workload changes during COVID-19 on worker well-being. In D. Svyantek (Ed.), Crisis and Chaos in Organizations: Implications for Organizational Theory.  Information Age Publishing.  
  • Horan, K. A., Streit, J. M., Beltramo, J. M., & Post, M. (2021). The Application of the Theory Coding Scheme to Interventions in Occupational Health Psychology. Journal of Occupational and Environmental Medicine, 63(3), e111-e119.  
  • Rudolph, C. W., Allan, B., Clark, M., Hertel, G., Hirschi, A., Kunze, F., … & Zacher, H. (2021). Pandemics: Implications for research and practice in industrial and organizational psychology. Industrial and Organizational Psychology, 14(1-2), 1-35. 

Presentations

  • Crandell, H. A. (2024, April). Promise and Perils: Impacts of Technology Implementation for Older Adults in the Hospitality Industry. In Petery, G. A. (2024). When worlds collide: Age, technology, and the future of work (IGNITE + Panel). [Alternative Session]. Society for Industrial and Organizational Psychology Annual Conference, Chicago, IL, United States. 
  • Montenegro, S., Yagey, C., Cui, C., Jacobs, A., Perez, A., & LeNoble, C. (2024, Spring). Project AGES: Age inclusive guidance on employees for supervisors preliminary data [Poster]. UCF Targeted Research Training (TRT) Program Spring 2024 Workshop: Hospitality Challenges: In-person Operations & Post-pandemic Exodus, Orlando, FL. 
  • Perez, A (2024, March). Understanding the influence of family supportive supervisor behaviors (FSSB) of working parents [Poster]. UCF Targeted Research Training (TRT) Program Spring 2024 Workshop: Hospitality Challenges: In-person Operations & Post-pandemic Exodus, Orlando, FL.  
  • Chheda, K., DiStaso, M., Lee, J., Horan, K., Shoss, M., & Mejia, C. (2023, November). Disparities in COVID-19 layoffs and furloughs in the hospitality industry [Poster]. Work Stress & Health Conference, Miami, Florida. [Virtual] 
  • Crandell, H. A., Mejia, C., & Shoss, M. (2023, November). The rise of the co-bot: exploring the effects of service robots on employee health, safety, and well-being [Poster]. Work Stress & Health Conference, Miami, Florida. [Virtual] 
  • Crandell, H. A., Kopf, C. C., Jacobs, A., Chaviano, G., Ciarlante, K., Shoss, M. K. (2023, November). The Intersection of Technology, Inequality, and Work [Poster]. Work, Stress, and Health Conference, Miami, FL, United States. [Virtual] 
  • Rivera, M., Flores-Cruz, G., Ng, M., Schlotzhauer, A., & Mejia, C. (2023, November). Reexamining quality indicators for qualitative data collection with frontline workers. Poster presented at Work Stress & Health Conference, Miami, Florida. [Virtual]  
  • Vietas, J., & Shoss, M. K. (Panelists) (2023, July). A human-centered approach to AI: Engaging stakeholders for effective integration. National Safety Council Webinar.  
  • Flores-Cruz, G., Roque, N. (2023, June). Perception of Environmental Risk: Comparing Mental Models of Indoor and Outdoor Air Pollution. Poster presented at the 35th annual conference of the International society for Environmental Epidemiology.  
  • Nakahara, W.H., DiStaso, M., Jex, S.M., & Shoss, M.K. (2023, April). How Adaptability Shapes Appraisals and Emotional Exhaustion During Times of Change. Poster Presented at the Annual Meeting of the Society for Industrial and Organizational Psychology, Boston, MA.  
  • Lee, J., Currie, R., Jex, S.M., Min, H. (2023, April). Examining the Relationship Between Customer Incivility and Unhealthy Eating Behaviors. Poster Presented at the Annual Meeting of the Society for Industrial and Organizational Psychology, Boston, MA. 
  • Shoss, M. K. & Ciarlante, K. (2022, August). Are Robots/AI Viewed as More of a Workforce Threat in Unequal Societies? Evidence from the Eurobarometer Survey. Paper accepted for presentation at the 82nd Annual Meeting of the Academy of Management. 
  • Naranjo, A., Shoss, M. K., Schlotzhauer, A. E., & Ng, M. A. (2022, June). Effect of COVID-19 pandemic on remote and hybrid work [Small Group Presentation]. 9th Annual Conference of Council of State and Territorial Epidemiologists (CTSE). Louisville, KY, USA. 
  • Nakahara, W.H., DiStaso, M.D., Steigerwald, N., Mazur, S., & Jex, S.M. (2022, April). Reemployment during COVID-19: The impact of communication. Poster presented at the 2022 Society for Industrial and Organizational Psychology Conference, Seattle, WA. 
  • Ciarlante, K. & Horan, K. A. (2022, March). Measuring Occupational Health and Safety in Front-line Hospitality Workers: Establishing Cross-Cultural and Industry Equivalence. Poster presented at the 2022 Southeast Regional Research Symposium.