The program provides multiple days of learning and discussion balanced with experiences in the #1 hospitality market in the United States. Depending on the length of the program, you may wish to extend your stay and enjoy more of Orlando’s unique offerings. Our program provides opportunities for each participant to share relevant best practices from their leadership or organizations. Each day closes with an invigorating discussion about current challenges and future trends in the industry.

Notes:

1. The modules provided are only samples and the actual delivery of the modules can be tailored according to client request. Each module can last 2-3 hours.
2. The training is conducted through classroom learning, supplemented by site visits and/or guest speakers. It is designed to address issues related to tourism destination marketing and management, resort operations and attraction management required to deliver outstanding products and visitor experiences in a competitive business environment.
3. Hospitality tours in Orlando and Central Florida can be arranged and may include visits to the following companies: Waldorf Astoria, Hyatt Regency Orlando International Airport, Gatorland, Disney World Lodging and Resort Operations and Orlando International Airport Authority.

*To ensure an optimal learning experience, content is subject to change.