Global Hospitality Leadership Program

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This certificate-bearing program encompasses a three-part extracurricular mixed mode, composed of pre-academy preparation, face-to-face interactive seminars/workshops, and post-academy reflection.

Part I Pre-Academy preparation includes a review of contemporary hospitality strategies and current written wisdom, and a self-assessment component focused on leadership.

Part II Face-to-face interaction benefits participants, as they learn practical lessons about team building, global benchmarking, six sigma quality control, leading change, effective communication and the execution of strategic intent that will benefit their organizations today. Participants will use online tools to facilitate the experience at the Global Hospitality Leadership Program. Experienced, professional, industry leaders work with attendees to transform employees at all levels into more effective leaders who can energize others to accomplish corporate objectives and create tangible business results. Managers are often technically competent, but lack the ability to motivate and direct others to achieve organizational goals. An effective leadership development program addresses this issue by teaching leaders at all levels how to practice appropriate leadership behaviors and train others to do the same.

Part III Post-academy reflection will focus on work-site application via behavior reinforcement.

Purpose of Attendance

The most compelling reason to attend this comprehensive Leadership Academy is simple. Leaders who have vision, energize their teams, enable their people to see a clear relationship between their daily duties and organizational goals, and instill smart work strategies throughout the company will achieve tangible results. Successful leaders inspire people and create flexible organizations to get the job done in the face of shifting plans, priorities and unexpected changes, even against tremendous odds. Sharing insights gained from personal experience, our Academy leaders explore how lodging executives create a culture built to win.

The Rosen College of Hospitality Management has a worldwide reputation of producing the future leaders for the hospitality, travel and tourism, and service industries. The college conducts various continuing educations training programs and consulting projects nationally and internationally. Clients of these programs and projects include private enterprises, governmental agencies, public interest groups and educational institutions, both domestically and internationally. The following is a sampling of clients served in recent years: World Travel & Tourism Council; International Hotel & Restaurant Association; Meeting Professionals International (MPI); World Tourism Organization; Aruba Ministry of Tourism; various government agencies in China; Gatorland, Orlando, Florida; Darden Restaurants, Inc.; and certificate programs developed with Walt Disney World for international clientele.

The Rosen College of Hospitality Management (RCHM) is one of 12 colleges at the University of Central Florida (UCF), the second largest university in the United States, and is located in Orlando, Florida. It’s the largest hospitality/tourism college in the nation with over 3,500 students studying a wide range of undergraduate and graduate programs, including Bachelor of Science (B.S.) degrees in Hospitality Management, Foodservice and Restaurant Management, Event Management, and Golf and Club Management as well as a Master of Science (M.S.) in Hospitality and Tourism and Doctor of Philosophy (Ph.D.) in Hospitality Education. The college consists of 47 full-time and 40 part-time faculty members who represent an eclectic range of scholarly and practical expertise in the hospitality, and travel and tourism industries. Areas of expertise include leadership, strategic management, customer service management and delivery, human resource management, technology and financial management. Additionally, Rosen College has been consistently ranked one of the top programs in research productivity and scholarly activities in the world by peer-reviewed professional publications.

Certificate of Completion

Guests who attend all modules will earn a Certificate of Completion from the American Hotel & Lodging Educational Institute and the Rosen College of Hospitality Management at the University of Central Florida.