Dean’s Distinguished Lecture Series

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Dean’s Distinguished Lecture Series

To honor Dr. Abraham Pizam, founding dean of the Rosen College of Hospitality Management on the 50th anniversary of his achieving his Ph.D., the Dean’s Distinguished Lecture Series will take a look at the evolution of the hospitality and tourism industry through the eyes of some of the pioneers in this field of education.  

Seven lectures will be presented in the Dean’s Distinguished Lecture Series, beginning on October 28, 2020.  The lectures will conclude in April 2021. Please scroll down the page for detailed information on the lecture series.

Dr. Abraham Pizam’s Dissertation Title:

Some Socio-Psychological Correlates of Innovation within Industrial Suggestion Systems


The main postulate of this study was that industrial innovation as manifested in a suggestion system is a product of some personal characteristics that an individual possesses which are constrained by some structural characteristics of the organization. Industrial innovation was operationally defined as “Bringing something new into existence or use, through an industrial suggestion system.”

The study was conducted in two middle-size industrial organizations in the North East United States, (NCR and Corning) having a similar suggestion system for more than 10 years. One hundred employees were administered two psychological tests (Remote Association and Social Differentiation) and one survey questionnaire of six questions. Information relating to the subjects’ suggestion making records was gathered from the two companies’ suggestion departments. Information relating to the subjects’ jobs was obtained from the personnel departments of the two companies. Information relating to a person’s motivation, satisfaction, idea source, rarity of suggestions, and supervisory encouragement was collected through the questionnaire. The foremen (totaling 43) of the above-mentioned subjects were administered the Social Differentiation test.

The results of the study proved that industrial innovativeness ways affected significantly by the personal characteristics of creativity, social differentiation, motivational source, and idea source. The higher a person was on the Individual index the higher was his/hers innovativeness tends to be. However, the data obtained did not confirm that innovativeness was affected significantly by structural characteristics such as , the job one does, or the work environment.. These characteristics neither constrained nor sustain innovativeness.

To learn more about Dr. Pizam please visit his website page.

Lecture guest speaker January 21, 2021:

Dr. Anna S. Mattila, is the Marriott Professor of Lodging Management at the School of Hospitality management at the Pennsylvania State University. She holds a Ph.D. in services marketing from Cornell University. Her research interests focus on service encounters with a particular interest in healthy eating, service recovery, corporate social responsibility, social media and cross-cultural research. Her work has appeared in the Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Consumer Psychology, Psychology & Marketing, Journal of Services Marketing, Journal of Service Management, Cornell Hospitality Quarterly, Journal of Travel Research, International Journal of Hospitality Management, Tourism Management, Annals of Tourism Research  and Journal of Hospitality & Tourism Research, among others. Anna served as a Chief-Editor for the Journal of Hospitality & Tourism Research for five years and currently serves as an Associate Editor for the Cornell Hospitality Quarterly.

January 21 Lecture

Or click the link to join the webinar:
Passcode: 744313

Or iPhone one-tap : US: +13126266799,,94921652081#  or +19292056099,,94921652081#
Or Telephone: Dial(for higher quality, dial a number based on your current location):
US: +1 312 626 6799  or +1 929 205 6099  or +1 301 715 8592  or +1 346 248 7799  or +1 669 900 6833  or +1 253 215 8782
Webinar ID: 949 2165 2081
International numbers available:

Lecture guest speaker February 17, 2021:

Pauline J. Sheldon is Professor Emerita, University of Hawai’i, School of Travel Industry Management where she also served as Dean.  She holds a PhD in Economics, an MBA, and a BS in Mathematics. Her research areas include sustainable and regenerative tourism, social entrepreneurship in tourism, transformative and wellness tourism. She has published seven books, and over 70 peer-reviewed research articles. Her most recent book is titled Social Entrepreneurship and Tourism with Daniele, and her most recent research is Designing Tourism Experiences for Inner Transformation.  She is the first woman recipient of the UNWTO Ulysses Prize, and was the first woman President of the prestigious International Academy for the Study of Tourism.  Pauline is a regular keynote speaker at tourism conferences around the world, and has consulted with World Bank, APEC, and UNWTO.  She teaches with the Art of Living Foundation and is passionate about blending her study of tourism with her interest in the transformation of consciousness and the planet.

February 17 Lecture

Or click the link below to join the webinar:
Passcode: 969608

Or iPhone one-tap : US: +19292056099,,91653758344#  or +13017158592,,91653758344#
Or Telephone: Dial(for higher quality, dial a number based on your current location):
US: +1 929 205 6099  or +1 301 715 8592  or +1 312 626 6799  or +1 669 900 6833  or +1 253 215 8782  or +1 346 248 7799
Webinar ID: 916 5375 8344
International numbers available:



See slides from the December 10, 2020, Lecture

Lecture guest speaker December 10, 2020:

Brian King has been Associate Dean and Professor at The Hong Kong Polytechnic University since 2012. He was previously in Melbourne, Australia where he completed a PhD (Monash University) and worked at Victoria University as Head of the School of Hospitality & Tourism and latterly as Pro Vice-Chancellor (Industry & Community). Originally from Scotland, he specializes in tourism and culture in Asia and in hospitality leadership. He has published books and articles on integrated resorts, marketing, VFR travel and Asia-Pacific tourism. He is Founder and Editor-in-Chief of Tourism, Culture & Communication. His industry experience includes manager and/or director roles in airlines, tour operations, destination management, cruise operations and hotels. He has held visiting professorships in Europe, USA and the Pacific, and is a Fellow of the International Academy for the Study of Tourism and of the International Association of China Tourism Studies.


Watch the November 13, 2020 Lecture

See slides from the November 13, 2020, Lecture

Lecture guest speaker November 13, 2020:

Arie Reichel is Professor Emeritus and the former Dean of the Guilford Glazer Faculty of Business and Management at Ben-Gurion University in Israel. He is the Founding Dean of BGU’s southern campus at the resort city of Eilat and the Founding Head of the Department of Hotel and Tourism Management on BGU’s main campus in Beersheba.

Arie published dozens of articles in top tourism and hospitality journals. For example: Annals of Tourism Research, Tourism Management, Journal of Travel Research, and the International Journal of Hospitality Management. He is a member of the editorial board of six journals, and acts as an ad-hoc ‘blind referee’ to many other journals. His main current research interests are in tourists’ behavior and managerial planning issues in the hospitality and tourism industry. Recently he focused his scholarly work on the inclusion of disenfranchised segments in the tourism experience, in term of servicecape, both physical and human.

Prof. Reichel earned his Ph.D. in Corporate Strategy at the University of Massachusetts in Amherst, MA. After serving as assistant professor at New York University (NYU) Stern School of Management, he joined BGU in Israel. He has also taught courses and done consulting work in Brazil, Cyprus, France, Jordan and Bethlehem in the P.A.


Watch the October 28, 2020 Lecture
Lecture guest speaker October 28, 2020:

Jafar Jafari is Founding Editor, Annals of Tourism Research; Chief Editor, Tourism Social Science Series; Co-Editor, Bridging Tourism Theory and Practice; Co-Editor, Encyclopedia of Tourism; Co-Founder, TRINET; Founding President, International Academy for the Study of Tourism; Co-Founding Editor, Information Technology & Tourism; and Co-Founding President Tourism Intelligence Forum. With a PhD in cultural anthropology from University of Minnesota, BS and MS from Cornell University, BA from University of Isfahan, he is the recipient of the 2005 UNWTO Ulysses Prize and Honorary Doctorate, Universitat de les Illes Balears (Spain); Visiting Professor of Sun Yat-sen University (China), Universitat do Algarve (Portugal), University of Isfahan (Iran), Lifetime Honorary Professorship of Bundelkhand University (India), and Professor Emeritus of University of Wisconsin-Stout (USA). He has also acted as consultant/advisor to several intergovernmental agencies (including UNWTO and Inter-American Development Bank), and ministries of tourism.

Dates and Times of the Dean’s Distinguished Lecture Series

  • Oct 28, 2020, 9:30 AM Eastern Time (NYC, USA), Professor Emeritus Jafar Jafari
  • Nov 13, 2020, 11:00 AM Eastern Time (NYC, USA), Professor Emeritus Arie Reichel
  • Dec 10, 2020, 9:30 AM Eastern Time (NYC, USA)/10:30 PM (Hong Kong), Dr. Brian King, Associate Dean and Professor, School of Hotel and Tourism Management, The Hong Kong Polytechnic University
  • Jan 21, 2021, 9:30 AM Eastern Time (NYC, USA), Dr. Anna S. Mattila, Marriott Professor of Lodging Management at the School of Hospitality management at the Pennsylvania State University
  • Feb 17, 2021, 2:00 PM Eastern Time (NYC, USA)/9:00AM (Hawai’i, USA), Dr. Pauline J. Sheldon, Professor Emerita, University of Hawai’i, School of Travel Industry Management 
  • Mar 25, 2021, 4:00 PM Eastern Time (NYC, USA)/Mar 26, 2021, 10:00AM (New Zealand): Dr. Chris Ryan, Professor of Tourism Management, Director of China-New Zealand Tourism Research Unit Undergraduate/Graduate Convenor for Tourism and Hospitality Management, The University of Waikato, New Zealand
  • Apr 21, 2021, 9:30 AM Eastern Time (US and Canada)
  • Apr 29, 2021, 9:30 AM Eastern Time (US and Canada), A conversation with Dr. Abraham Pizam, Professor, founding Dean UCF Rosen College of Hospitality Management

*Note: Dates and times are subject to change