Jenny is a seasoned professional with over 18 years of experience in luxury hospitality. She started her career with our iconic brand in Florida as a Front Office Agent at The Ritz-Carlton, Palm Beach in 2002. Her career progression has primarily been focused in operations including the positions of Rooms Executive and Director of Operations at The Ritz-Carlton, Buckhead. While at the property, she transitioned into a new discipline and became the Director of Human Resources, where she was recognized with the Human Resources Operation Excellence Award. Most recently, she served as Hotel Manager at The Ritz-Carlton Orlando, Grande Lakes. In this role, she managed a $34 million renovation that included guestrooms and suites, pool, lobby, Club Lounge and a new restaurant outlet, which was recently recognized as one of the best new restaurants in the country by USA Today 10Best.
During her tenure, Jenny has led her teams to achieve several accolades including Hotel of the Year-Classic Luxury for the Eastern Region and Community Footprints Hotel of the Year. She also has been awarded The Ritz-Carlton Cobalt Award on five different occasions. Jenny has also participated in many successful hotel openings for Marriott’s luxury brands including The Ritz-Carlton and Edition Hotels as the Cadre Trainer for the Rooms Division.